telemarketing sales representative resume example with 20+ years of experience
Skilled Telemarketer with 5years track record of exceeding company's expectations and sales goals. Exceptional communication skills, numerically savvy and skilled as a negotiator. A true problem solver and visionary leader. Lively and eager Telemarketer with a passion for sales and prospecting. Regularly exceeds sales quotes by establishing a bond between the company and the customer. Great negotiation and customer service skills. High-energy Telemarketer with 5 years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity. Versatile Telemarketer successful at generating leads, gaining new customers and building loyalty from the start. Enthusiastic Telemarketer highly effective at handling inbound and outbound sales calls using scripted communications. Able to learn systems and program details inside and out to provide the best possible service and develop the most effective strategies for success.
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- Helped new telemarketers learn best practices, communication strategies and performance standards.
- Contacted private individuals by telephone to solicit sales.
- Performed clerical and administrative duties like taking messages and transferring calls.
- Trained new hires
- Gave information about available products and services including membership details and purchase advantages.
- Responded to questions with knowledgeable responses.
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Collaborated with management to resolve concerns and problem calls.
- Maintained proficiency in revenue and sales.
- Resolved customer complaints by escalating calls to the proper department.
- Set up new accounts and listed personal, demographic and payment information in system.
- Proficient at computer dialing and computer software.
- Broke down objections using friendly, persuasive strategies.
- Handled inbound telephone calls from interested customers.
- Inspected work site following each shift and removed debris to keep area clean.
- Followed safety protocols to avoid job site accidents and damage to property.
- Assessed team members' skills and delegated tasks based upon knowledge and expertise.
- Completed various reports and analyzed each report to decide where improvements could be made.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
- Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
- Managed office inventory by maintaining documentation of stock.
- Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Oversaw office inventory and timely reordering of supplies.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Monitored office inventory to maintain adequate supply levels and order products.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Updated employee paperwork and records.
- Assisted with purchases, locating items and signing up for rewards programs.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Welcomed customers, offering assistance to help find necessary store items.
- Inspected items for damage and obtained replacements for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Assisted customers with account updates, new service additions and promotional offers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Properly verified customer identification for alcohol or tobacco purchases.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Helped customers find specific products, answered questions and offered product advice.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
- Learned roles of other departments to provide coverage and keep store operational. I worked in ALL dept's.
- Monitored sales events, added new merchandise and rang up purchases.
- Resolved issues with cash registers, card scanners and printers.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
I started with this company 3 years ago and have sold done in and out bound calls moved to validation where i learned all the billing systems and feel like i am quite proficient in. I really want to move up and be A part of the management team so i can help even more
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Resume Overview
School Attended
- Charles Page High School
- Platt College
Job Titles Held:
- Telemarketing Sales Representative
- Subcontractor
- Office Manager
- Cashier
Degrees
- GED
- Some College (No Degree)
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