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Telemarketing Sales Representative Resume Example

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Amanda
Blackburn
Professional Summary

Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Established Telemarketer with talent in effectively closing. Patient and sensitive to customers' apprehensions and needs. Possessing computer proficiency, including mastery in Word, Excel, PowerPoint, Outlook and computer dialing software. Remarkable Telemarketer with ability to provide superior customer service at all times. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once. Strong willed Telemarketer with high level of enthusiasm and energy. Over [Number] years of experience in call center environments. Possessing skills in developing rapport with each customer. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Skills
  • Documentation
  • Tenacious
  • Sales proficiency
  • Technical skills
  • Product knowledge
  • Professional communication
  • Training
  • Product and service knowledge
  • Background in sales and telemarking.
  • Scripted calls
  • Results-driven
  • Account Management
  • Effective prospecting
  • Complaint resolution
  • Credit card processing
  • Refund handling
  • Payment collection
  • Refunds and exchanges
  • Currency sorting
  • Customer assistance
  • Bagging and packaging
  • Loss prevention
  • Inventory Management
  • Cash report creation
  • Cash register systems
  • Store merchandise stocking
  • Order taking
  • Security Monitoring
  • Currency counting
  • Cleanliness
  • Check cashing
  • Inventorying products
  • Point of sale knowledge
  • Coupons and gift cards
  • Maintaining store appearance
  • Product restocking
  • Heavy lifting
  • Purchase assistance
  • Cash balancing
  • Basic math skills
  • Cleaning and sanitizing
  • Multi-tasking ability
  • Product and service sales
  • Cash Handling
  • Identification checks
  • Payment processing
Education
Woodland Hills Christian AcademyAlexander AR05/2016High School Diploma
Ultimate Medical Academy - ClearwaterClearwater, FLExpected in 03/2021Associate of Applied Science: Health Care Management
Work History
Sykes Enterprises Inc.- Telemarketing Sales Representative
Malvern, AR10/2018 - 11/2018
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Resolved Att cell phone problems, improved operations and provided exceptional client support.
  • Worked with Att cell phone customers to understand needs and provide Excellent service.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Provided information about available products and services including membership details and purchase advantages.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Recorded contact information of customers and potential customers.
  • Displayed excellent sales skills and understanding of such skills.
  • Troubleshot any issues and escalated issues to proper department.
  • Answered calls, took messages and transferred calls to appropriate individuals.
  • Skilled at client management software and computer dialing.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Performed cold calling and outreach to build sales pipeline.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
McDonald's- Cashier
Malvern, AR10/2013 - 01/2014
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions with 80% accuracy.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Served needs of more than 200 customers in busy restaurant environment.
  • Served needs of more than 200 customers in busy restaurant environment.
  • Served needs of more than 200 customers in busy restaurant environment.
  • Efficiently processed new orders, completing 500+ daily transactions with remarkable accuracy.
  • Assisted customers with special services, account updates and promotional options.
  • Worked closely with manger to solve problems and handle customer concerns.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed weekly sales circulars and monitored price changes.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Handled approximately 1000 daily credit and cash transactions for customers with accuracy and speed.
  • Educated customers on promotions to enhance sales.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
Heritage Company- Inbound Call Center Representative
Benton , AR10/2010 - 11/2010
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Worked with 100 customers to understand needs and provide information that their donation would help provide.
  • Acquired 50 new customers, generating 85% of team revenue.
  • Scored in top 10% of employees for successful communications.
  • Operated POS system to itemize and complete average of 200 or more customer donation.
  • Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Answered over 200 calls per 8 hours to meet fast-paced call center demands.
  • Entered customer interaction details in computer to track requests, document problems and record solutions offered.
  • Answered over 300 calls per 8 hours to meet fast-paced call center demands.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Helped 200 customers every 8 hours by approaching conversations with positive attitude and getting taker donation or at least educating them on the cause..
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Answered up to 400 incoming calls in busy, fast-paced global call center.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Initiated termination of customer contract upon request.
  • Responded to customer comments and questions via LiveChat during 8 -hour shifts.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Assisted 500 customers in average 8 hour by answering questions, responding to inquiries and handling telephone requests.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Entered donations into software on the computer database system.
  • Maintained up-to-date knowledge of product and service changes.
  • Recorded actions taken, issues resolved and personal information to effectively manage customer accounts.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Made average of 1000 outbound and inbound calls per day.
  • Attained $1000 in sales targets on monthly basis.
  • Provided information about available products and services including membership details and purchase advantages.
  • Generated minimum of 50 new leads each day
  • Set up appointments with interested customers according to schedule availability.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Overcame objections using friendly, persuasive strategies.
  • Led for donations team in delivery of charities project, resulting in 80 percent of donations.
  • Developed team communications and information for [Type] meetings.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Transported [Product or Service] to customer locations [Timeframe] .
I-hop - Waitress
Benton, AR06/2010 - 07/2010
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Bussed and reset 50 tables per shift, working efficiently to keep dining room and work areas clean.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Displayed enthusiasm and promoted friendly service to customers, successfully increasing referrals and walk-in business.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Decreased customer wait times by efficiently carrying 5 plates at one time without spilling or dropping food.
  • Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Managed food resources, memorized orders and coordinated service in 50- table restaurant.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Prepared beverages and filled food orders for customers.
  • Used cash registers and credit card machines to cash out customers, handling up to $100 in cash per event.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Prepared specialty deserts for customers including pecan pie and fruit craps.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Implemented new drink policies, reducing over-pouring by 85 %.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Cleaned areas regularly to maintain sanitation and safety standards and streamline service flow.
  • Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Prepared operational reports and analyses and made appropriate recommendations to address progress and negative trends.
  • Adjusted meal portions based on costs, availability and planned recipes to optimize restaurant revenue.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.
  • Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Set up work stations and prepped100 difference food for dishes to increase productivity during busy mealtimes.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Led shifts while preparing food items and executing requests based on required specifications.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
  • Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Inspected completed dishes for best-in-class plating, aroma and food quality.
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Resume Overview

Companies Worked For:

  • Sykes Enterprises Inc.
  • McDonald's
  • Heritage Company
  • I-hop

School Attended

  • Woodland Hills Christian Academy
  • Ultimate Medical Academy - Clearwater

Job Titles Held:

  • Telemarketing Sales Representative
  • Cashier
  • Inbound Call Center Representative
  • Waitress

Degrees

  • High School Diploma
    Associate of Applied Science : Health Care Management

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