telemarketing sales representative resume example with 1+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional with exstensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Familiar with preparing and distributing customer statements, maintaining thorough and compliant records and resolving customer issues. Positive and upbeat when answering questions and offering information. First-rate oral and written, multitasking and decision-making abilities.

  • Sales/Sales Goals
  • Prospecting Clients
  • Outbound and inbound calls
  • Problem-Solving Abilities
  • Strategic Sales Knowledge
  • Recordkeeping strengths
  • Creative Problem Solving
  • MS Office Proficiency
  • Appointment Scheduling
  • Professional Communication
  • Product and service knowledge
  • Office Equipment Proficiency
  • Good Listening Skills
  • Computer Proficient
  • Multi-Line Phone Talent
Work History
Telemarketing Sales Representative, 01/2020 to 03/2020
Tti, Inc.Westminster, CO,
  • Answered calls, took messages and transferred calls to appropriate individuals.
  • Skilled at client management software and computer dialing.
  • Displayed excellent sales skills and understanding of such skills.
  • Acted as first point of contact and set appointments for prospective clients.
  • Operated multi-line telephone system to independently handle over 50-80 calls each day.
  • Set appointments with salespeople and potential customers.
  • Scheduled consultations for potential customers.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Established and maintained client rapport by utilizing quality customer service.
  • Addressed client inquiries and updated database information.
  • Made 50-80 phone calls daily to establish first contact with potential customers and set meetings with salespeople.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Provided information about available products and services including membership details and purchase advantages.
  • Overcame objections using friendly, persuasive strategies.
Dispatch Clerk, 07/2019 to 01/2020
Ceva Logistics U.S., Inc.Grand Rapids, MI,
  • Handled complaints and inquiries from public to resolve or report to proper department.
  • Maintained contact with units on assignment to provide further assistance and support when needed.
  • Dispatched police, fire, or EMS units to respond for emergent situations with established procedures.
  • Attended to caller to determine nature and location of emergency.
  • Tracked call logs and shift data to enter into computer system.
  • Responded to over 10-20 daily caller requests with information about assistance and timeframes.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Member of on-call emergency response team for crisis intervention within facility.
Customer Service Advocate, 03/2018 to 06/2019
Globe Life Inc.Omaha, NE,
  • Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Educated and encouraged customers to promote self-sufficiency with online and mobile access tools.
  • Logged call information and solutions provided into company database.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Assessed caller accounts to determine insurance coverage benefits, identify service needs and resolve issues.
  • Coordinated resolutions for more than 50 daily customer inquiries while consistently achieving performance targets.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Entered customer interaction details in companys database to track requests, document problems and record solutions offered.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Helped 1-2 customers every 10-20 minutes by approaching conversations with positive attitude and affirmative action.
  • Answered average of 50-80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
High School Diploma: , Expected in 06/2010
A.L. Brown High School - Kannapolis, NC,

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Resume Overview

School Attended

  • A.L. Brown High School

Job Titles Held:

  • Telemarketing Sales Representative
  • Dispatch Clerk
  • Customer Service Advocate


  • High School Diploma

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