SEARCH

Telemarketing Sales Representative Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
TELEMARKETING SALES REPRESENTATIVE
Summary

Telemarketer seeking an entry-level position which utilizes excellent phone etiquette and customer service skills. Knowledge of sales, marketing and is computer proficient.

Skilled Telemarketer with 5 years track record of exceeding company's expectations and sales goals. Exceptional communication skills, numerically savvy and skilled as a negotiator. A true problem solver and visionary leader.

Skills
  • Skilled negotiator
  • Product understanding
  • Mentoring and development
  • Performance-driven
  • Computer proficiency
  • Professional speaking abilities
  • Fluent in English
  • Inbound and outbound calls
  • Prospecting skills
  • Reporting
  • Script use
  • Consumer behavior
  • Account updates
  • Sales expertise
  • Product and service understanding
  • MS Office
  • Administrative support
Experience
September 2018
to
December 2019
Dave's Carpet & Upholstery CleaningHemet, CATelemarketing Sales Representative
  • Set up new accounts and listed personal, demographic and payment information in the system.
  • Made many calls per day.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Maintained and recorded customer information in database.
  • Gave information about available products and services including membership details and purchase advantages.
  • Collaborated with management to resolve concerns and problem calls.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Proficient at computer dialing and computer software.
  • Handled inbound telephone calls from interested customers.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Made appointments with interested customers according to schedule availability.
March 2008
to
November 2016
Aging And Adult ServicesVictorville, CAProvider
  • Coordinated and planned special projects at clients' homes.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Leveraged personal and professional networks to secure new clients and to ensure client needs are met.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
July 2006
to
March 2007
Life UniformRiverside, CACustomer Service Associate
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Prepared, completed and processed customer account forms and database changes.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Maintained revenue streams by exhausting every option before offering refunds.
September 2003
to
January 2006
Peppermint RidgeCorona, CADirect Care Staff
  • Helped patients adjust to hospital routines and thrive in structured environments.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Documented current patient information to update supervising Manager, including vital signs, behaviors and eating habits.
  • Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to Developmentally Disabled patients.
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Provided basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Administered all necessary medications as directed by care plan.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Monitored clients' progress to report necessary changes.
  • Administered medications to optimize patient experiences, monitoring reactions to adjust dosages.
  • Answered office phone calls and emails, answering questions and scheduling appointments with Medical doctors.
Education and Training
Argosy UniversityPhoenix, AZSome College (No Degree): Psychology
February 2004
Regional Occupational ProgramRiverside, CACertificate: Medical Front Office
January 2005
Regional Occupational ProgramRiverside, CALicence: Certified Nurse Assistant
June 1986
Norco High SchoolNorco, CAHigh School Diploma
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Dave's Carpet & Upholstery Cleaning
  • Aging And Adult Services
  • Life Uniform
  • Peppermint Ridge

School Attended

  • Argosy University
  • Regional Occupational Program
  • Norco High School

Job Titles Held:

  • Telemarketing Sales Representative
  • Provider
  • Customer Service Associate
  • Direct Care Staff

Degrees

  • Some College (No Degree) : Psychology
    Certificate : Medical Front Office
    Licence : Certified Nurse Assistant
    High School Diploma

Similar Resumes

View All
Telemarketing-Sales-Representative-resume-sample

Telemarketing Sales Representative

Avantive solutions

Tulsa, Oklahoma