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Telemarketing Sales Representative Resume Example

Resume Score: 80%

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TELEMARKETING SALES REPRESENTATIVE
Summary

Telemarketer seeking an entry-level position which utilizes excellent phone etiquette and customer service skills. Knowledge of sales, marketing and is computer proficient.

Skilled Telemarketer with 5 years track record of exceeding company's expectations and sales goals. Exceptional communication skills, numerically savvy and skilled as a negotiator. A true problem solver and visionary leader.

Skills
  • Skilled negotiator
  • Product understanding
  • Mentoring and development
  • Performance-driven
  • Computer proficiency
  • Professional speaking abilities
  • Fluent in English
  • Inbound and outbound calls
  • Prospecting skills
  • Reporting
  • Script use
  • Consumer behavior
  • Account updates
  • Sales expertise
  • Product and service understanding
  • MS Office
  • Administrative support
Experience
September 2018
to
December 2019
Dave's Carpet & Upholstery CleaningHemet, CATelemarketing Sales Representative
  • Set up new accounts and listed personal, demographic and payment information in the system.
  • Made many calls per day.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Maintained and recorded customer information in database.
  • Gave information about available products and services including membership details and purchase advantages.
  • Collaborated with management to resolve concerns and problem calls.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Proficient at computer dialing and computer software.
  • Handled inbound telephone calls from interested customers.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Made appointments with interested customers according to schedule availability.
March 2008
to
November 2016
Aging And Adult ServicesVictorville, CAProvider
  • Coordinated and planned special projects at clients' homes.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Leveraged personal and professional networks to secure new clients and to ensure client needs are met.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
July 2006
to
March 2007
Life UniformRiverside, CACustomer Service Associate
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Prepared, completed and processed customer account forms and database changes.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Maintained revenue streams by exhausting every option before offering refunds.
September 2003
to
January 2006
Peppermint RidgeCorona, CADirect Care Staff
  • Helped patients adjust to hospital routines and thrive in structured environments.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Documented current patient information to update supervising Manager, including vital signs, behaviors and eating habits.
  • Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to Developmentally Disabled patients.
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Provided basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Administered all necessary medications as directed by care plan.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Monitored clients' progress to report necessary changes.
  • Administered medications to optimize patient experiences, monitoring reactions to adjust dosages.
  • Answered office phone calls and emails, answering questions and scheduling appointments with Medical doctors.
Education and Training
Argosy UniversityPhoenix, AZSome College (No Degree): Psychology
February 2004
Regional Occupational ProgramRiverside, CACertificate: Medical Front Office
January 2005
Regional Occupational ProgramRiverside, CALicence: Certified Nurse Assistant
June 1986
Norco High SchoolNorco, CAHigh School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Dave's Carpet & Upholstery Cleaning
  • Aging And Adult Services
  • Life Uniform
  • Peppermint Ridge

School Attended

  • Argosy University
  • Regional Occupational Program
  • Norco High School

Job Titles Held:

  • Telemarketing Sales Representative
  • Provider
  • Customer Service Associate
  • Direct Care Staff

Degrees

  • Some College (No Degree) : Psychology
    Certificate : Medical Front Office
    Licence : Certified Nurse Assistant
    High School Diploma

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