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Telemarketing Sales Representative Resume Example

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TELEMARKETING SALES REPRESENTATIVE
Professional Summary

Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Strong willed Telemarketer with high level of enthusiasm and energy. Over 8 years of experience in call center environments. Possessing skills in developing rapport with each customer. Remarkable Telemarketer with ability to provide superior customer service at all times. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Results-oriented telemarketing professional bringing expertise in Energy Efficient products and services. Talent for reaching even the toughest customers. Offering 8 years in the field. Focused telemarketing professional adept at cold calling. Persuasive communicator and dynamic motivator with a consultative, engaging style. Talented Telemarketer successful at generating leads, gaining new customers and building loyalty from the start. Knowledgeable Telemarketer offering 8 years' experience in the field. Friendly, adaptable and passionate about always improving. Experienced appointment setter scheduler with over 8 years of experience in Energy Efficiency. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Product and service knowledge
  • Outbound and inbound calls
  • Sales proficiency
  • Sales
  • Appointment Scheduling
  • Prospecting Clients
  • Appointment Setting
  • Scripted Calls
  • Documentation
  • Telemarketing expertise
Work History
01/2019 to 11/2021Telemarketing Sales RepresentativeSun Technologies Inc. | Seminole, FL
  • Made average of 228 outbound and inbound calls per day.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Attained $[Number] in sales targets on monthly basis.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Generated minimum of 8 new leads each day
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Set up appointments with interested customers according to schedule availability.
  • Overcame objections using friendly, persuasive strategies.
  • Performed cold calling and outreach to build sales pipeline.
  • Answered calls, took messages and transferred calls to appropriate individuals.
  • Displayed excellent sales skills and understanding of such skills.
  • Answered questions with knowledgeable responses.
  • Recorded contact information of customers and potential customers.
  • Escalated concerns or problem calls to management staff.
  • Answered inbound telephone calls from interested customers.
04/2020 to 08/2020Appointment SetterMy Energy Monster Inc. | Largo , FL
  • Set appointments with salespeople and potential customers.
  • Scheduled consultations for Numerous potential customers.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Acted as first point of contact and set appointments for prospective clients.
  • Operated multi-line telephone system to independently handle over 228 calls each day.
  • Generated 8 leads over course of a day.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Addressed client inquiries and updated database information.
  • Established and maintained client rapport by utilizing quality customer service.
  • Answered phone calls and answered questions from potential customers.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Made 30 phone calls daily to establish first contact with potential customers and set meetings with salespeople.
  • Scheduled and confirmed appointments and meeting sales demo.
08/2018 to 02/2019Appointmenet Setter/SchedulerBlue Sky Solar | Clearwater, FL
  • Operated multi-line telephone system to independently handle over 300 calls each day.
  • Set appointments with salespeople and potential customers.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Scheduled consultations for 50 potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Scheduled and confirmed appointments and meetings for solar sales demo's.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Addressed client inquiries and updated database information.
  • Made 30 phone calls daily to establish first contact with potential customers and set meetings with salespeople.
  • Generated 8 leads over course of 2-3 days.
  • Entered daily data in computer systems and documented office activities.
  • Collected payments from clients and updated account balances.
  • Received 228 in-bound calls and initiated 228 out-bound daily calls to introduce customers to products and services offered.
  • Orchestrated more than 100 timely shipments between offices and customers.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Balanced availability, customer schedules and maximum load levels when scheduling appointments.
  • Answered phone calls and answered questions from potential customers.
Education
06/1988High School DiplomaMidland Valley High School, Graniteville, SC
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Resume Overview

Companies Worked For:

  • Sun Technologies Inc.
  • My Energy Monster Inc.
  • Blue Sky Solar

School Attended

  • Midland Valley High School

Job Titles Held:

  • Telemarketing Sales Representative
  • Appointment Setter
  • Appointmenet Setter/Scheduler

Degrees

  • 06/1988 High School Diploma

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