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telemarketing sales representative resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Reliable and Punctual
  • Adaptability and Dependability
  • MS Office
  • Appointment Scheduling
  • Email and TelephoneEtiquetteEtiqueTeleph
  • Verbal and Written Communication
  • Information Confidentiality
  • Customer Database Maintenance
  • Product and Service Understanding
  • Attention to Detail
  • Data Entry
  • Customer Service
  • CRM Software
  • Relationship Building
  • Lead Management
  • Mentoring and Coaching
  • Order Processing
  • Customer Inquiry and Response
  • Remote Access Call Center Software
  • Microsoft Dynamics
  • Active Listening
  • Time Management
  • Speech Clarity
  • Documentation and Recordkeeping
Experience
06/2022 to Current
Telemarketing Sales Representative Tti, Inc. Wallingford, CT,
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Handled inbound telephone calls from interested customers.
  • Presented information about membership details and purchase advantages.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Maintained and recorded customer information in database.
  • Resolved customer complaints by escalating calls to proper department.
  • Collaborated with management to resolve concerns and problem calls.
  • Educated customers about product or service offerings meeting individual needs.
03/2021 to Current
Home Care Provider Northern Tool + Equipment Miami Gardens, FL,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Improved patient outlook and daily living through compassionate care.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted patients with personal care to alleviate burden on family members.
07/2017 to 08/2019
Cashier Team Lead Loews Hotels Saint Louis, MO,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions and provided store information.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Screened applicants for hire and assisted with training individuals for cashier positions.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Processed refunds for worn, damaged and broken merchandise.
04/2009 to 03/2011
Manager on Duty SUBWAY®Restaurants City, STATE,
  • Created positive work environment for employees and delivered exceptional customer service.
  • Handled employee problems in absence of general manager.
  • Collaborated with upper management to improve productivity of operations.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Took care of customer problem escalated by other staff members.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Coordinated work of 12 employees by offering clear direction and motivational leadership.
  • Coordinated work schedules and distributed tasks to 12 employees in V department.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Education and Training
Expected in 08/2023
GED:
Calallen High School - Corpus Christi, TX
GPA:

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Resume Overview

School Attended

  • Calallen High School

Job Titles Held:

  • Telemarketing Sales Representative
  • Home Care Provider
  • Cashier Team Lead
  • Manager on Duty

Degrees

  • GED

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