Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Results-driven, energetic and possessing excellent time management skills. Adept at using computer dialing software. Specializing in addressing customer concerns and helping resolve inquiries. Patient and sensitive to customers' apprehensions and needs. Looking to secure a position in a thriving environment where excellent customer service skills will be utilized and appreciated.

Skills
  • Customer Service
  • Customer Contact
  • Complaint resolution
  • Strong account analysis skills
  • Rapid 10-key data entry
  • Compliance, laws and regulations
  • Equipment setup and maintenance
  • Sorting and delivery
  • New employee training
  • 50 WPM typing speed
  • Product and service knowledge
  • Outbound and inbound calls
Work History
Telemarketing Sales Representative, 11/2019 to Current
Tti, Inc.Fort Worth, TX,
  • Explained product prices and packages as well as answered questions and addressed concerns of customers
  • Performed cold calling and outreach to build sales pipeline
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
  • Made average of 150-300 outbound and inbound calls per day
  • Troubleshot any issues and escalated issues to proper department
  • Provided information about available products and services including membership details and purchase advantages
  • Overcame objections using friendly, persuasive strategies
Warehouse Associate, 10/2019 to 11/2019
Aall American FastenersPortland, OR,
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Operated RF scanners to track merchandise and verify contents of containers
  • Verified quantity and description of materials received by checking merchandise against packing list
Lead Bank Teller, 02/2013 to 10/2019
Aimbridge HospitalityCity, STATE,
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Created member account profiles on organization's online banking program
  • Assisted estimated 300-400 customers each week and remained poised and professional even in high-stress situations and when dealing with irate individuals
  • Maintained balancing record with 97% rate of accuracy
  • Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to supervisors and New Accounts Representatives
  • Regularly exceeded customer service and efficiency goals set by the branch manager by using critical and creative thinking, in-depth understanding of the necessary computer programs and a positive attitude in all professional interactions
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Promoted products or services to qualifying customers
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
  • Enthusiastically greeted customers and offered dedicated service during entire transaction
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Took on unexpected rolls in addition to my occupation as Lead Teller (i.e. New Accounts Representative, E-Banking liaison, ATM auditor) and transitioned with ease
  • Expressed openly my desire to learn and integrate new and better practices into my work style in order to increase my accuracy and efficiency in the workplace and demonstrated my ability to do so
  • Trained new employees in processing transactions, using Microsoft programs, and opening new accounts
Cook Dishwasher, 08/2012 to 08/2014
Backroads Pizza And GrillCity, State,
  • Volunteered to assist co-workers with waiting tables and hosting during peak meal times after completing dishwashing duties.
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Education
High School Diploma: , Expected in 05/2014
Troy Buchanan High School - Troy, MO
GPA:
Bachelor of Arts: Maharishi Ayurveda (Traditional Indian Holistic Medicine), Expected in
Maharishi University of Management - Fairfield, IA
GPA:

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Resume Overview

School Attended

  • Troy Buchanan High School
  • Maharishi University of Management

Job Titles Held:

  • Telemarketing Sales Representative
  • Warehouse Associate
  • Lead Bank Teller
  • Cook Dishwasher

Degrees

  • High School Diploma
  • Bachelor of Arts

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