Telemarketing Sales Representative resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Results-driven, energetic and possessing excellent time management skills. Adept at using computer dialing software. Specializing in addressing customer concerns and helping resolve inquiries. Patient and sensitive to customers' apprehensions and needs. Looking to secure a position in a thriving environment where excellent customer service skills will be utilized and appreciated.
Skills
Customer Service
Customer Contact
Complaint resolution
Strong account analysis skills
Rapid 10-key data entry
Compliance, laws and regulations
Equipment setup and maintenance
Sorting and delivery
New employee training
50 WPM typing speed
Product and service knowledge
Outbound and inbound calls
Work History
11/2019 to Current
Telemarketing Sales RepresentativeTti, Inc. – Fort Worth, TX,
Explained product prices and packages as well as answered questions and addressed concerns of customers
Performed cold calling and outreach to build sales pipeline
Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
Made average of 150-300 outbound and inbound calls per day
Troubleshot any issues and escalated issues to proper department
Provided information about available products and services including membership details and purchase advantages
Overcame objections using friendly, persuasive strategies
10/2019 to 11/2019
Warehouse AssociateAall American Fasteners – Portland, OR,
Managed product staging to efficiently transfer items between receiving, storage and shipping locations
Maintained accurate inventory records to provide data for use in audits and completion of order requests
Operated RF scanners to track merchandise and verify contents of containers
Verified quantity and description of materials received by checking merchandise against packing list
02/2013 to 10/2019
Lead Bank TellerAimbridge Hospitality – City, STATE,
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Monitored customer behaviors and upheld strict protocols to prevent theft of assets
Created member account profiles on organization's online banking program
Assisted estimated 300-400 customers each week and remained poised and professional even in high-stress situations and when dealing with irate individuals
Maintained balancing record with 97% rate of accuracy
Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to supervisors and New Accounts Representatives
Regularly exceeded customer service and efficiency goals set by the branch manager by using critical and creative thinking, in-depth understanding of the necessary computer programs and a positive attitude in all professional interactions
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
Promoted products or services to qualifying customers
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Rapidly and efficiently prepared customer and ATM cash and change orders
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
Enthusiastically greeted customers and offered dedicated service during entire transaction
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
Took on unexpected rolls in addition to my occupation as Lead Teller (i.e. New Accounts Representative, E-Banking liaison, ATM auditor) and transitioned with ease
Expressed openly my desire to learn and integrate new and better practices into my work style in order to increase my accuracy and efficiency in the workplace and demonstrated my ability to do so
Trained new employees in processing transactions, using Microsoft programs, and opening new accounts
08/2012 to 08/2014
Cook DishwasherBackroads Pizza And Grill – City, State,
Volunteered to assist co-workers with waiting tables and hosting during peak meal times after completing dishwashing duties.
Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Education
Expected in 05/2014
High School Diploma: Troy Buchanan High School - Troy, MO GPA:
Expected in
Bachelor of Arts: Maharishi Ayurveda (Traditional Indian Holistic Medicine) Maharishi University of Management - Fairfield, IA GPA:
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