Telemarketing Sales Representative resume example

• Boosted sales by assisting customers during selection process and recommended best-fit products to meet individual needs
• Built positive and productive customer connections to drive consistent sales, expand customer base and enhance loyalty and retention
• Explained product prices, packages, and promotions as well as answered questions and addressed customer concerns to enhance sales
• Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems
• Established excellent sales ability and strong interpersonal skills using confident and persuasive approach redirecting objections to close deals
• Stayed current on industry trends and changes from competitors in order to compare product features and services offered and overcoming objections to capture sales
• Cross-sold additional products and services to purchasing customers
• Skilled at client management software and computer dialing
• Processed orders, set up appointments and coordinated product deliveries with interested customers
• Documented personal, demographic and payment information for new accounts in the system
• Handled average of 100 outbound and 20 inbound calls per day
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Evaluated customer information to explore issues, develop potential solutions, maintain high-quality service, and addressed emergency requests and needs
• Explained key information regarding products and services to customers to encourage informed decision-making
• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services

• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
• Leveraged sales expertise to promote products and capitalize on upsell opportunities
• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered
• Documented and detailed calls and complaints using call center's CRM database
• Referred complex issues relating to online order system or technology to help desk for further evaluation
• Compiled customer feedback and recommended service delivery improvements to management
• Answered over 80-100 calls per day to meet fast-paced call center demands
• Detailed payment options and transferred customers to billing department for payment or further questions regarding bill
•Corresponded with department team members to build and implement successful solutions to customer problems
• Trained new employees on processes to promote efficiency and productivity team-wide

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance while gathering nature of visit
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
• Operated multi-line telephone system to independently handle over 40 calls each day
• Provided clerical support by copying, faxing and filing documents
• Collected and distributed messages to support open communication and high customer service
• Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
• Balanced stylist availability, customer schedules and maximum load levels when scheduling appointments
• Addressed, resolved or escalated issues to owner to satisfy customers
• Assisted with event planning, including associated travel and logistical arrangements
• Collected payments from clients for services provided and updated account balances
• Updated customer information records to track services provided

• Sorted and distributed mail correspondence between including parcel packaging, preparation and efficient shipping
• Obtained signatures for financial documents and internal and external invoices

• Responded to daily caller requests with information about assistance and time frames
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Fostered relationships with customers to expand customer base and enhance loyalty and retention
• Answered customer telephone calls promptly to avoid on-hold wait times
• Handled 50-80 calls per day to address customer inquiries and concerns
• Managed customer expectations by clarifying needs, identifying options and recommending products and services
• Maintained updated and detailed records of calls in physical and electronic database
• Evaluated account and service histories to identify trends, using data to mitigate future issues
• Documented customer inquiries and feedback, including service delivery suggestions, in company database

• Assisted customers with setting appointments, shipping and special-order requests, and arranging merchandise pick-up
• Consulted with outside parties to resolve discrepancies and create effective solutions
• Resolved customer complaints by escalating calls to the proper department
• Performed clerical and administrative duties like taking messages and transferring calls
• Corresponded with department team members to build and implement successful solutions to customer problems
• Scheduled and dispatched roadside assistance calls based on caller locations and available employees
• Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions
• Closely monitored dispatch board to prioritize calls
• Kept detailed track of available field personnel and all in-progress and completed calls