Telemarketing Sales Representative Resume Example
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TELEMARKETING SALES REPRESENTATIVE
Summary
Highly-organized office clerk with 1 year of administrative and clerical office support experience. Proficient in scheduling, records maintenance and correspondence. Well-versed in use of Microsoft Office Suite with strong knowledge of computer fundamentals.
Skills
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Experience
Telemarketing Sales Representative | 11/2020 to CurrentTti, Inc. - Boston , MA
- 40 hours/week
- Ability to gather, analyze, and present facts to pre-qualify prospective insurance shoppers, before transferring to licensed agents.
- Contacted private individuals or businesses by telephone to solicit sales.
- Proficient at computer dialing and computer software.
- Maintained and recorded customer information in database.
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Broke down objections using friendly, persuasive strategies.
- Helped new telemarketers learn best practices, communication strategies and performance standards.
- Collaborated with management to resolve concerns and problem calls.
- Made appointments with interested customers according to schedule availability.
- Performed clerical and administrative duties like taking messages and transferring calls.
- Gave information about available products and services including membership details and purchase advantages.
- Made 150-200 calls per day.
Membership Coordinator | 08/2019 to 05/2020Creative Discovery Museum - Chattanooga , TN
- 15-20 hours/week
- Oversaw the membership data system to ensure that all information accurate and complete.
- Promoted effective issue resolution regarding board members or organization members through active listening and dynamic communication skills.
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
- Acquired new customers through social media, grassroots marketing efforts and new member orientations, achieving increase of 25%.
- Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Plan and coordinated monthly social events for local military and civilian spouses
- Attended monthly board meetings and submitted agendas to meet board meeting deadlines.
Bank Teller | 01/2008 to 10/2010Capitalsource - Menlo Park , CA
- 30-35 hours/ week
- Verified amounts and integrity of every check or funds transfer.
- Fact-finding, problem resolution and analysis, and development of concrete action
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Reconciled cash and checks against computer records at end of shift.
- Explained bank services, financial products and applicable fees to customers.
Administrative Assistant (Temp) | 10/2006 to 05/2007Liferay - Raleigh , NC
- 40 hours/week
- Knowledge of various office automation software programs such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Support office operations such as, produce variety of documents, email correspondence, spreadsheets
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Conducted market surveys and industry studies to identify need and demand for new clientele.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Education and Training
Park University - - City | BBAHuman Resource, 05/2007
- Magna cum laude graduate
- 4.0GPA
Las Positas Community College - - City | Associate of ArtsLiberal Arts And General Studies, 05/2004
- Magna cum laude graduate
- 4.0 GPA
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Resume Overview
School Attended
- Park University
- Las Positas Community College
Job Titles Held:
- Telemarketing Sales Representative
- Membership Coordinator
- Bank Teller
- Administrative Assistant (Temp)
Degrees
- Park University - City | BBA
Las Positas Community College - City | Associate of Arts
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