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Telemarketing Sales Representative Resume Example

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TELEMARKETING SALES REPRESENTATIVE
Summary

Highly-organized office clerk with 1 year of administrative and clerical office support experience. Proficient in scheduling, records maintenance and correspondence. Well-versed in use of Microsoft Office Suite with strong knowledge of computer fundamentals.

Skills
  • Mentoring and development
  • Performance-driven
  • Sales expertise
  • Prospecting skills
  • Persistent
  • Professional speaking abilities
  • Reporting
  • Inbound and outbound calls
  • Detailed meeting minutes
  • Office management software
  • Timeline Planning and Management
  • Data entry documentation
  • Records management systems
  • 10-key proficiency
  • Excel spreadsheets
  • Mail management
  • Microsoft
  • Travel administration
  • Calendar Management and Scheduling
  • Back office operations
  • Advanced MS Office Suite knowledge
  • PC proficient
  • Meeting planning
  • Technologically savvy
  • Business writing
  • Strong interpersonal skills
  • Time management
  • Strong problem solver
  • Meticulous attention to detail
  • Phone call answering
Experience
Telemarketing Sales Representative | 11/2020 to CurrentInstant Teams - Remote (Work From Home), US
  • 40 hours/week
  • Ability to gather, analyze, and present facts to pre-qualify prospective insurance shoppers, before transferring to licensed agents.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Proficient at computer dialing and computer software.
  • Maintained and recorded customer information in database.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Broke down objections using friendly, persuasive strategies.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Collaborated with management to resolve concerns and problem calls.
  • Made appointments with interested customers according to schedule availability.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Gave information about available products and services including membership details and purchase advantages.
  • Made 150-200 calls per day.
Membership Coordinator | 08/2019 to 05/2020Dover Spouses' Club - Dover, DE
  • 15-20 hours/week
  • Oversaw the membership data system to ensure that all information accurate and complete.
  • Promoted effective issue resolution regarding board members or organization members through active listening and dynamic communication skills.
  • Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
  • Acquired new customers through social media, grassroots marketing efforts and new member orientations, achieving increase of 25%.
  • Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Plan and coordinated monthly social events for local military and civilian spouses
  • Attended monthly board meetings and submitted agendas to meet board meeting deadlines.
Bank Teller | 01/2008 to 10/2010DoD Community Bank - Ramstein AFB, Germany
  • 30-35 hours/ week
  • Verified amounts and integrity of every check or funds transfer.
  • Fact-finding, problem resolution and analysis, and development of concrete action
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Reconciled cash and checks against computer records at end of shift.
  • Explained bank services, financial products and applicable fees to customers.
Administrative Assistant (Temp) | 10/2006 to 05/2007Human Good - Pleasanton, CA
  • 40 hours/week
  • Knowledge of various office automation software programs such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Support office operations such as, produce variety of documents, email correspondence, spreadsheets
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
Education and Training
Park University - - Parkville, MO | BBAHuman Resource, 05/2007
  • Magna cum laude graduate
  • 4.0GPA
Las Positas Community College - - Livermore, CA | Associate of ArtsLiberal Arts And General Studies, 05/2004
  • Magna cum laude graduate
  • 4.0 GPA
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Resume Overview

Companies Worked For:

  • Instant Teams
  • Dover Spouses' Club
  • DoD Community Bank
  • Human Good

School Attended

  • Park University
  • Las Positas Community College

Job Titles Held:

  • Telemarketing Sales Representative
  • Membership Coordinator
  • Bank Teller
  • Administrative Assistant (Temp)

Degrees

  • Park University - Parkville, MO | BBA
    Las Positas Community College - Livermore, CA | Associate of Arts

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