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Telemarketing Manager Resume Example

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TELEMARKETING MANAGER
Summary

Confident Sales Supervisor displaying enthusiasm and commitment to leading by example. Highly effective at delivering positive and constructive feedback in fast-paced business settings. Competitive individual with some background as Sales Supervisor in non-retail environments. Talented decision-maker with dynamic personnel management and coaching skills. History of keeping shipping operations in full compliance with customs requirements. Able to advise clients on options and optimal solutions. Proficient in techniques for packing cargo to expedite services. Hardworking Warehouse Associate commended as reliable and safety-conscious individual with few months of solid experience in warehouse operations. Experience in shipping and receiving, loading and unloading trucks and order picking and packing. Can lift numerous pounds. Physically fit Laborer effective at completing difficult projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in a team setting.

Skills
  • Data analysis and reporting
  • Mentoring and coaching
  • Sales tactics
  • Contract development and management
  • Supervision
  • Organization
  • Communications
  • Relationship development
  • Inbound and outbound calls
  • Script use
  • Warm calling
  • Reporting
  • Contracts
  • Data file transferring
  • Digital file scanning
  • File transfer
  • Organizing documents
Experience
Telemarketing Manager|Adult & Teen Challenge of the Greater South - Topeka, KS|02/2020 - Current
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Automated office operations, managed client correspondence and tracked records.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Made appointments with interested customers according to schedule availability.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Collaborated with management to resolve concerns and problem calls.
  • Handled inbound telephone calls from interested customers.
  • Maintained and recorded customer information in database.
  • Made 300 calls per day.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Proficient at computer dialing and computer software.
Marketing Assistant|Adult & Teen Challenge of the Greater South - Topeka, KS|09/2019 - 02/2020
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Resolved customer complaints by escalating calls to the proper department.
  • Collaborated with management to resolve concerns and problem calls.
  • Broke down objections using friendly, persuasive strategies.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Implemented practical file system, which promoted smooth data gathering and presentation creation.
  • Earned reputation for good attendance and hard work.
Manifestor|Tyson Foods - Green Forest, AR|01/2018 - 03/2018
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
  • Secured items in truck by strapping over protective padding.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
Carhop|Sonic - Harrison , AR|05/2016 - 12/2016
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
  • Reported issues with customers and orders to supervisors.
  • Delivered food within 5-8 minutes to meet quality and service standards.
  • Answered product and order questions accurately and professionally.
  • Verified orders and bagged items for easy transport.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
Education and Training
Bergman High School||Bergman, AR|05/2017High School Diploma
New Beginning College of Cosmetology|Harrison ARSome College (No Degree)
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Resume Overview

Companies Worked For:

  • Adult & Teen Challenge of the Greater South
  • Tyson Foods
  • Sonic

School Attended

  • Bergman High School
  • New Beginning College of Cosmetology

Job Titles Held:

  • Telemarketing Manager
  • Marketing Assistant
  • Manifestor
  • Carhop

Degrees

  • High School Diploma
    Some College (No Degree)

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