Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Focused Telehealth Supervisor offering 2.5 years of success in leading an

highly effective team while providing superior patient care. Well-versed in patient care, telehealth management and staff management with proven history of collaborating with medical personnel to achieve optimal patient outcomes. Dedicated to developing clinically competent, patient-focused nursing professionals. Energetic and organized with proficiency in Home Care Home Base. Dedicated and knowledgeable Registered Nurse offering over 10 years of hands-on patient care experience, as well as solid record of accomplishment in the supervisory role. Broad-based history includes EMT,emergency room, general medical-surgical with diverse skills in critical care and crisis.

Positive and upbeat with good communication and listening skills fostering and maintaining relationships in a compassionate nature. Skilled at building patient trust, organizing supplies and managing crisis situations in calm and level-headed manner.

  • Telehealth background
  • Manage over 400 telehealth patients with average readmission rate under 4%
  • • Supervise and mentor colleagues through program transitions, organizational processes, and practice improvement •
  • Fiscally responsible, recouped over $40,000 annually of missing equipment from patients during tenor as telehealth supervisor
  • Supervise IV Diuretic Program, program received HAP award in 2019, readmission rates remain below state and national rates
  • Supervisory role background, experience and skills
  • Organizational and community collaboration to improve processes' and patient outcomes
  • Critical thinking and leadership application during times of colleague and patient crisis
  • Impeccable time management skills, ability to handle multiple projects and tasks efficiently and successfully
  • Autonomous case manager for high acuity patients
  • Perform rapid, high quality assessment and treatment for high risk patients, ensuring patient safety
  • Analyzing performance for telehealth team and deteriming individual goals with each staff members input
08/2018 to Current Telehealth Supervisor Mga Homecare | Edgemoor, SC,
  • Achieved cost-savings by developing functional solutions to COVID planning, remote install planning.
  • Handled all delegated supervisory task tasks, including overseeing telehealth nurses.
  • Completed A3 project resulting in decreasing re-hospitalizations rates.
  • Utilized Phillips e-care companion, access, excel and Home care Home base to compile data gathered from various sources.
  • Improved profit margins by streamlining operations with recover of 40, 0000 dollars per year through recooperating non or lost telehealth equipment.
  • Created agendas and communication materials for team meetings.
  • Answers patient calls and concerns to promote to customer questions and educate on telehealth benefits.
  • Earned reputation for good attendance and hard work.
  • Collaborated with clinical manager for identified IV Lasix patients needing administration, lab follow up and monitoring from the telehealth team.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
08/2015 to 07/2018 Home Care Case Manager Broward Health | Deerfield Beach, FL,
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
  • Monitored clients' progress to report necessary changes.
  • Monitored medications for patients with various conditions, through visit patterns educating and watching eye for side effects.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Patient education on medication regime clearly communication of medication scheduling to treat patient symptoms to optimize quality of life.
  • RN Case Manager that works independently caring for 20-25 patients through providing high quality of care.
08/2012 to 08/2016 Emergency Room Registered Nurse Mercy Health | City, STATE,
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Triaged and treated high-volume caseload in busy emergency room setting.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Responded quickly to codes and coordinated efficient and skilled care.
  • Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.
  • Administered critical IV medications to stabilize patients for assessment and treatment.
  • Upheld patient safety standards by preventing unauthorized access or incorrect dosage administration.
  • Maintained open and clear communication with physicians to coordinate effective patient care.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
  • Evaluated and adjusted life support equipment, tubing and peripheral devices providing critical assistance to fragile patients.
  • Delivered quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff.
Education and Training
Expected in 06/2020 Master of Science With Emphasis On Leadership in Healthcare | Nursing Grand Canyon University, Phoenix, AZ GPA:
  • Honors distinction 3.97 GPA
Expected in 12/2013 Bachelor of Science | Nursing Grand Canyon University, Phoenix, AZ GPA:
  • Presendent's List 3.89 GPA
Expected in 06/2012 Nursing Diploma | Nursing St Francis Medical Center School of Nursing , Trenton, NJ, GPA:
  • Class Prseident Freshman and Senior year
  • GPAHonors Distinction 3.58 GPA
Expected in 2007 Allied Health And Science Associates | Emergency Medical Technology Community College of The Air Force, , GPA:
  • Basic Life Support (BLS),B(AHA), Exp 2021
  • NJ Registered Nurse License-26NR16082800
  • PA Registered Nurse License- RN647203

Reference Upon Request

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Resume Overview

School Attended

  • Grand Canyon University
  • Grand Canyon University
  • St Francis Medical Center School of Nursing
  • Community College of The Air Force

Job Titles Held:

  • Telehealth Supervisor
  • Home Care Case Manager
  • Emergency Room Registered Nurse


  • Master of Science With Emphasis On Leadership in Healthcare
  • Bachelor of Science
  • Nursing Diploma
  • Allied Health And Science Associates

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