Telehealth Supervisor Resume Example Trinity Health

TELEHEALTH SUPERVISOR

Summary

Focused Telehealth Supervisor offering 2.5 years of success in leading an

highly effective team while providing superior patient care. Well-versed in patient care, telehealth management and staff management with proven history of collaborating with medical personnel to achieve optimal patient outcomes. Dedicated to developing clinically competent, patient-focused nursing professionals. Energetic and organized with proficiency in Home Care Home Base. Dedicated and knowledgeable Registered Nurse offering over 10 years of hands-on patient care experience, as well as solid record of accomplishment in the supervisory role. Broad-based history includes EMT,emergency room, general medical-surgical with diverse skills in critical care and crisis.

Positive and upbeat with good communication and listening skills fostering and maintaining relationships in a compassionate nature. Skilled at building patient trust, organizing supplies and managing crisis situations in calm and level-headed manner.

Skills

Telehealth background
Manage over 400 telehealth patients with average readmission rate under 4%
• Supervise and mentor colleagues through program transitions, organizational processes, and practice improvement •
Fiscally responsible, recouped over $40,000 annually of missing equipment from patients during tenor as telehealth supervisor
Supervise IV Diuretic Program, program received HAP award in 2019, readmission rates remain below state and national rates
Supervisory role background, experience and skills

Organizational and community collaboration to improve processes' and patient outcomes
Critical thinking and leadership application during times of colleague and patient crisis
Impeccable time management skills, ability to handle multiple projects and tasks efficiently and successfully
Autonomous case manager for high acuity patients
Perform rapid, high quality assessment and treatment for high risk patients, ensuring patient safety
Analyzing performance for telehealth team and deteriming individual goals with each staff members input

Experience

Trinity Health | Springfield, PATelehealth Supervisor 08/2018 - Current

Achieved cost-savings by developing functional solutions to COVID planning, remote install planning.
Handled all delegated supervisory task tasks, including overseeing telehealth nurses.
Completed A3 project resulting in decreasing re-hospitalizations rates.
Utilized Phillips e-care companion, access, excel and Home care Home base to compile data gathered from various sources.
Improved profit margins by streamlining operations with recover of 40, 0000 dollars per year through recooperating non or lost telehealth equipment.
Created agendas and communication materials for team meetings.
Answers patient calls and concerns to promote to customer questions and educate on telehealth benefits.
Earned reputation for good attendance and hard work.
Collaborated with clinical manager for identified IV Lasix patients needing administration, lab follow up and monitoring from the telehealth team.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.

Trinity Health | Springfield, PAHome Care Case Manager08/2015 - 07/2018

Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Helped clients stay happy and healthy by providing mental and emotional support.
Worked to improve patient outlook and daily living through compassionate care.
Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Monitored clients' progress to report necessary changes.
Monitored medications for patients with various conditions, through visit patterns educating and watching eye for side effects.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Patient education on medication regime clearly communication of medication scheduling to treat patient symptoms to optimize quality of life.
RN Case Manager that works independently caring for 20-25 patients through providing high quality of care.

Mercy Health | Trenton, NJEmergency Room Registered Nurse08/2012 - 08/2016

Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
Used facility EMR system to update patient records, transmit prescriptions and transfer files.
Administered oral, intramuscular and IV medications to patients and monitored responses.
Triaged and treated high-volume caseload in busy emergency room setting.
Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Responded quickly to codes and coordinated efficient and skilled care.
Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.
Administered critical IV medications to stabilize patients for assessment and treatment.
Upheld patient safety standards by preventing unauthorized access or incorrect dosage administration.
Maintained open and clear communication with physicians to coordinate effective patient care.
Administered oral, IV and intra-muscular medications and monitored patient reactions.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
Evaluated and adjusted life support equipment, tubing and peripheral devices providing critical assistance to fragile patients.
Delivered quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff.

Education and Training

Grand Canyon University | Phoenix, AZMaster of Science With Emphasis On Leadership in Healthcare in Nursing06/2020

Honors distinction 3.97 GPA

Grand Canyon University | Phoenix, AZBachelor of Science in Nursing12/2013

Presendent's List 3.89 GPA

St Francis Medical Center School of Nursing | Trenton, NJNursing Diploma in Nursing06/2012

Class Prseident Freshman and Senior year
GPAHonors Distinction 3.58 GPA

Community College of The Air ForceAllied Health And Science Associates in Emergency Medical Technology2007

Certifications

Basic Life Support (BLS),B(AHA), Exp 2021
NJ Registered Nurse License-26NR16082800
PA Registered Nurse License- RN647203

Reference Upon Request

Resume Overview

Companies Worked For:

Trinity Health
Mercy Health

School Attended

Grand Canyon University
St Francis Medical Center School of Nursing
Community College of The Air Force

Job Titles Held:

Telehealth Supervisor
Home Care Case Manager
Emergency Room Registered Nurse

Degrees

Master of Science With Emphasis On Leadership in Healthcare in Nursing
Bachelor of Science in Nursing
Nursing Diploma in Nursing
Allied Health And Science Associates in Emergency Medical Technology

Telehealth Supervisor Resume Example

Resume Score: 80%

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