telecommunication program manager resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced Telecommunications Manager skilled in managing as aspects of Voice, Video and Mobile Wireless programs, Proven leader with demonstrated analytical, negotiating, and collaboration skills. Results driven and innovative with excellent forward thinking and strategic management skills, with an Advance understanding in organizational strategies, financial management, contracting management.


Saved the governmment over 200,000 in funds by collorboarting for services int he EIS fiedl

Negotiated mobile wireless phone for 5G technology and saved agency thousands dollars in refresh cost

  • Program leadership
  • Policy and procedure improvements
  • Documentation proficiency
  • Performance monitoring
  • Negotiations
  • Program Management
  • Team leadership and direction
  • Quality assurance
  • Federal Acquisition & Contracting (FAR)
  • Cost Estimates & Budgets
  • Project Management
  • Purchasing and [Type] acquisition
  • Collaboration
  • Oral and Written Presentation
Work History
Telecommunication Program Manager , 10/2017 - Current
Ipro.Org Hamden, CT,
  • Directed [Number] simultaneous projects to boost business opportunities by [Number]%.
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Oversaw [Number] projects each year from concept through final delivery.
  • Administered $[Amount] budget and tracked expenses.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
  • Resolved problems and provided solutions to customers by communicating requirements to subordinates.
  • Verified that design, operation and IT systems complied with applicable regulations.
  • Monitored progress of programs, using and applying programming documents, program directives and other program material.
  • Interacted with customers and clients to identify business needs and requirements.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Evaluated and provided use cases for pilot of [Type] software.
  • Created and presented data using MS Excel spreadsheets and other MS Office tools.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Telecommunications Manager, 11/2003 - 09/2017
Leidos Holdings Inc. Pascagoula, MS,
  • Monitored service quality to support customer needs and promote loyalty.
  • Boosted team performance and work quality by enhancing training.
  • Managed and integrated telecommunications services and systems across [Type] region.
  • Negotiated favorable [Type] and [Type] contracts to maintain budget guidelines.
  • Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
  • Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
  • Maintained compliance with company standards to perform maintenance activities.
Telecommunications Specialist, 03/2003 - 07/2004
Department Of Homeland Security City, STATE,
  • Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
  • Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
  • Performed system moves and changes internally and by remote access and coordinated and prepared reports to support operation and planning of telecommunications systems.
  • Utilized CAD to evaluate and prepare network diagrams, site configurations, floor plans and new systems.
  • Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability.
  • Liaised with component vendors to properly operate and maintain telecommunications equipment.
  • Interfaced with local area network and wide area network telecommunications operations on secure compatibility and connectivity matters.
  • Recommended and proposed new and advanced equipment and techniques based on performance capabilities, limitations and cost.
  • Administered user support to over [Number] users by implementing procedural and technical solutions to diagnose network and device problems.
  • Implemented, developed and maintained telecommunications disaster recovery plans to guarantee business continuity.
  • Researched and recommended network and data communications hardware and software.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Read blueprints and schematics to correctly place equipment.
  • Coordinated installation of new users and relocations of existing users.
  • Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
: , Expected in
Norfolk State University - Norfolk, VA
Status -
Bachelor of Science: Computer And Information Sciences, Expected in
University of The District of Columbia - Washington, DC
Status -

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Resume Overview

School Attended

  • Norfolk State University
  • University of The District of Columbia

Job Titles Held:

  • Telecommunication Program Manager
  • Telecommunications Manager
  • Telecommunications Specialist


  • Bachelor of Science

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