Technical Writer Resume Example Actian Corporation

TECHNICAL WRITER

Experience

Technical Writer, 03/2015 to 04/2018
Actian Corporation – Palo Alto, CA

Planned, wrote, and edited training documentation manual for employees, as well as new and existing customers
Documented engineering processes and specifications for product delivery and product patch releases
Maintained training documentation and updated documents with new features available in product release
Regularly use propriety and OTS software and databases to verify accuracy of training material
Consulted with IT staff to ensure quality, timeliness, and efficiency of technical document updates
Developed and maintained platform-specific documentation, comprising operations manuals, engagement model documentation and training material or collateral
Worked with internal team to obtain in-depth understanding of products
Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology
Wrote easy-to-understand user interface text, online help and developer guides
Collaborated with specialists in other disciplines, including engineers, product management, instructional design and support in development of internal and external user manuals
Selected various graphics to accompany written material
Participated in meetings related to product development and implementations
Edited documents for grammar, clarity, content and formatting

Salesforce Developer Consultant, 04/2019 to 01/2020
Quantros – Greenville, SC

Provide First Level Salesforce End-User Support To Internal Team, Such As Access Issues, Data Issues, And System Functionality Questions
Continuously Analyze And Monitor Data Integrity And Security
Maintain Data Quality By Identifying And Deleting/Merging Duplicate Records, Cleansing And Updating Inaccurate Data, Including Hierarchical Veracity
Assists With Ongoing System Administration, Including Security, Profiles, Sharing Settings And Role Hierarchy
Assist In Evaluating And Implementing New Features And THIRD-PARTY Applications
Used Data Loader For Insert, Update, And Bulk Import Or Export Of Data From Salesforce.Com Objects
Used It To Read, Extract, Map, Migrate And Integrate Data Into Salesforce As Needed From Comma Separated Values (CSV) Files
Develop Workflow Rules, Time-Triggered Tasks, And Validation Rules To Keep Data Clean
Setup And Configure Custom Fields And Reports To Help Optimize Their Use Of Time And Data
Configured Advanced Search Features And User Interface To Improve End Support Efficiency, Usability And Performance
Communicate with other development teams to confirm requirements and integration testing Good Understanding of best practices for SFDC configuration, customization, integration and data migration in SFDC
Utilized modern IDEs (Eclipse, Visual Studio) and SCM tools, including SVN and Git
Provided ample support for quality assurance and defect resolution and constantly ensured systems were developed to user satisfaction
Developed and implemented security initiatives to protect important company data
Prioritized work effectively and handled multiple competing demands
Tested software before delivering it to users
Specified user access levels for each database segment to protect database integrity and company information
Partnered with project management teams on development of scope and timelines
Designed new salesforce solutions, when needed
Prepared test data and planned and conducted module testing
Demonstrated strong understanding of object-oriented development

Salesforce Developer Consultant, 10/2019 to 01/2020
HB Hospitality – Raleigh, NC

Create, test, and debug APEX code and Visualforce pages that power online community
Create custom fields, workflows, triggers and process builders
Provided technical support for call center operations and individual users

Salesforce Consultant, 08/2017 to 05/2019
IMI Worldwide Properties – Greenville, SC

Demonstrated out of the box Salesforce capabilities and proposed business process changes to take full advantage of Salesforce capabilities
Salesforce Dot Com (SFDC) development and implementation using Apex programming, Visual force, SFDC configuration, Web services (SOAP/json)
Implemented Salesforce security and sharing rules at object, field, and record level and created Roles/Profiles for agents and managers
Configured permissions for the business users according to the organizational hierarchy
Develop, maintain, create, and improve validation rules, custom workflows, Visualforce pages, Apex customizations, triggers, custom objects, fields, record types, page layouts and formulas Identify opportunity for optimization, process redesign or development of new process/policies to reduce cost, improve quality and drive revenue growth through new Salesforce functionality
Assist sales with developing prototype demonstrations, as well as managing and completing Salesforce system configuration(s) and setting up users
Administered incident response and break-fix systems
Designed and documented relevant system code and configurations
Identified and recommended salesforce.com based solutions, integration points and related implementation architecture for business usage improvements, scalability and performance
Managed API integrations and web services
Upgraded Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages
Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile
Integrated Salesforce with other applications using web services and API's Effective work of Data Migration using Import/Export wizard and Apex Data Loader for bulk import or export of data from Salesforce.com objects
Create proposals for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting

Salesforce Architect Consultant, 03/2019 to 07/2019
Clemson University – Clemson, SC

Design system and customizations in Salesforce
Drive creation of technical design documents leveraging Salesforce's best practices and ensure that proposed and existing systems are aligned with organization's goals and objectives
Lead conceptual and technical solution team for assigned features improvements to meet business requirements while ensuring compliance with established architectural principles, standards, and processes
Monitor and approve configuration, solution architecture, development and quality assurance aspects of features
Identify opportunities to overcome internal/external business challenges, propose new solutions, and recommend best practices
Stay up to date on Salesforce's latest offerings and explore beta/pilot functionality if relevant
Implemented, configured, and customized NPSP package into SFDC platform
Implemented unit and integration testing protocols to consistently deliver high quality, functional features with minimal defects
Moved development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation by using Agile methodologies
Reviewed completed reports, plans, estimates and calculations for accuracy

SAAS Solutions Engineer, 03/2015 to 05/2018
Actian Corporation – Palo Alto, CA

Responsible for successful Salesforce Dot Com (SFDC) implementation and coordination between customer and colleagues from project management, development and sales
Other responsibilities include: Creating custom solutions (maps and processes) on Actian DataConnect Cloud critical to customer business
Developing specific connectors for deployment to Actian DataConnect to customer Salesforce platforms / enterprise systems
Effectively communicate Salesforce solution details with clear documentation
Experience defining Salesforce systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines
Engaged in code reviews and ensure adherence to best practices Created plan for data migration, performed tasks for data migration, like Data mapping and data loading
Migrated data from Salesforce Classic to Salesforce Lightning multiple times

Work History

Salesforce Developer Consultant, 10/2019 to 01/2019
HB Hospitality

Create, test, and debug APEX code and Visualforce pages that power online community Create custom fields, workflows, triggers and process builders.

Salesforce Developer Consultant, 04/2019 to 01/2019
Quantros

Provide First Level Salesforce End-User Support To Internal Team, Such As Access Issues, Data Issues, And System Functionality Questions.
Continuously Analyze And Monitor Data Integrity And Security.
Maintain Data Quality By Identifying And Deleting/Merging Duplicate Records, Cleansing And Updating Inaccurate Data, Including Hierarchical Veracity.
Assists With Ongoing System Administration, Including Security, Profiles, Sharing Settings And Role Hierarchy.
Assist In Evaluating And Implementing New Features And THIRD-PARTY Applications.
Used Data Loader For Insert, Update, And Bulk Import Or Export Of Data From Salesforce.Com Objects.
Used It To Read, Extract, Map, Migrate And Integrate Data Into Salesforce As Needed From Comma Separated Values (CSV) Files.
Develop Workflow Rules, Time-Triggered Tasks, And Validation Rules To Keep Data Clean.
Setup And Configure Custom Fields And Reports To Help Optimize Their Use Of Time And Data.
Configured Advanced Search Features And User Interface To Improve End Support Efficiency, Usability And Performance.
Communicate with other development teams to confirm requirements and integration testing Good Understanding of best practices for SFDC configuration, customization, integration and data migration in SFDC.

Salesforce Architect Consultant, 03/2019 to 07/2019
Clemson University

Design the system and customizations in Salesforce.
Drive the creation of technical design documents leveraging Salesforce's best practices and ensure that the proposed and existing systems are aligned with the organization's goals and objectives.
Lead conceptual and technical solution team for assigned features improvements to meet business requirements while ensuring compliance with established architectural principles, standards, and processes.
Monitor and approve configuration, solution architecture, development and quality assurance aspects of the features.
Identify opportunities to overcome internal/external business challenges, propose new solutions, and recommend best practices.
Stay up to date on Salesforce's latest offerings and explore beta/pilot functionality if relevant.
Implemented, configured, and customized NPSP package into SFDC platform.

Salesforce Consultant, 08/2017 to 05/2019
IMI Worldwide Properties

Demonstrated out of the box Salesforce capabilities and proposed business process changes to take full advantage of Salesforce capabilities.
Salesforce Dot Com (SFDC) development and implementation using Apex programming, Visual force, SFDC configuration, Web services (SOAP/json).
Implemented Salesforce security and sharing rules at object, field, and record level and created Roles/Profiles for agents and managers.
Configured permissions for the business users according to the organizational hierarchy.
Develop, maintain, create, and improve validation rules, custom workflows, Visualforce pages, Apex customizations, triggers, custom objects, fields, record types, page layouts and formulas Identify opportunity for optimization, process redesign or development of new process/policies to reduce cost, improve quality and drive revenue growth through new Salesforce functionality.
Assist sales with developing prototype demonstrations, as well as managing and completing Salesforce system configuration(s) and setting up users.
Administered incident response and break-fix systems.
Designed and documented relevant system code and configurations.
Identified and recommended salesforce.com based solutions, integration points and related implementation architecture for business usage improvements, scalability and performance.
Managed API integrations and web services.
Upgraded Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
Integrated Salesforce with other applications using web services and API's Effective work of Data Migration using Import/Export wizard and Apex Data Loader for bulk import or export of data from Salesforce.com objects.
Create proposals for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting.

Technical Writer, 03/2015 to 04/2018
ACTIAN Corporation

Planned, wrote, and edited training documentation manual for employees, as well as new and existing customers.
Documented engineering processes and specifications for product delivery and product patch releases.
Maintained training documentation and updated documents with new features available in product release.
Regularly use propriety and OTS software and databases to verify accuracy of training material.
Consulted with IT staff to ensure quality, timeliness, and efficiency of technical document updates.

SAAS Solutions Engineer,

Responsible for a successful Salesforce Dot Com (SFDC) implementation and coordination between the customer and colleagues from project management, development and sales.
My other responsibilities include: Creating custom solutions (maps and processes) on the Actian DataConnect Cloud critical to our customer business.
Developing specific connectors for deployment to the Actian DataConnect to customer Salesforce platforms / enterprise systems.
Effectively communicate Salesforce solution details with clear documentation.
Experience defining Salesforce systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines.
Engaged in code reviews and ensure adherence to best practices Created plan for data migration, performed tasks for data migration, like Data mapping and data loading.
Migrated data from Salesforce Classic to Salesforce Lightning multiple times.

Summary

To hold a position offering challenge, responsibility, and an opportunity for career advancement.

Certifications

Currently pursuing the Salesforce Platform Developer/NPSP Certification

Highlights

Platform: Force.com, Lightning
Languages: SQL, XML, XSLT, Java
Operating Systems: Android Release 9.0, Windows NT/2000/XP/2003/Vista/7/8/10 Enterprise, Hollander, ACT!, Linux
Sales as a Service (SaaS): Salesforce.com, Oracle, Microsoft, Amazon Web Services, Slack, Docusign, Cisco

Salesforce Clouds: Sales, Marketing, App, Community
Software: MS Office 2003/XP/2003/2007/2010/2013/Professional Plus 2016, Adobe Acrobat Pro, Evernote, Google Docs, Jing
Web Browsers: Google Chrome, Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox
Salesforce.com: Apex, Visualforce, SOQL, Salesforce Lightning Design System, Lightning Components, NPSP, Salesforce Inbox, Email Template, formulas, Validation Rules, apex trigger, workflows and approvals, App Exchange, Apex Data Loader, Workbench

Skills

Platform: Force.com, Lightning

Languages: SQL, XML, XSLT, Java

Operating Systems: Android Release 9.0, Windows NT/2000/XP/2003/Vista/7/8/10 Enterprise, Hollander, ACT!, Linux

Sales as a Service (SaaS): Salesforce.com, Oracle, Microsoft, Amazon Web Services, Slack, Docusign, Cisco

Salesforce Clouds: Sales, Marketing, App, Community

Software: MS Office 2003/XP/2003/2007/2010/2013/Professional Plus 2016, Adobe Acrobat Pro, Evernote, Google Docs, Jing

Web Browsers: Google Chrome, Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox

Salesforce.com: Apex, Visualforce, SOQL, Salesforce Lightning Design System, Lightning Components, NPSP, Salesforce Inbox, Email Template, formulas, Validation Rules, apex trigger, workflows and approvals, App Exchange, Apex Data Loader, Workbench,

ACT! Adobe Acrobat, API, business process, business solutions, Cisco, Com, Data Migration, databases, delivery, designing, documentation, Edge, Email, XML, Features, Microsoft Internet Explorer, Java, json, Linux, managing, Marketing, Access, Exchange, MS Office, 2000, Windows NT, Enterprise, Operating Systems, optimization, Oracle, organizational, page, policies, processes, programming, project management, proposals, prototyping, Quality, quality assurance, Read, reporting, Sales, SOAP, SQL, strategy, System Administration, system configuration, User Support, training material, User Interface, Validation, Vista, Web Browsers, Workbench, Workflow, XSLT

Education

High School Diploma: 1995
West Catholic High School - Philadelphia, PA

Resume Overview

Companies Worked For:

Actian Corporation
Quantros
HB Hospitality
IMI Worldwide Properties
Clemson University
ACTIAN Corporation

School Attended

West Catholic High School

Job Titles Held:

Technical Writer
Salesforce Developer Consultant
Salesforce Consultant
Salesforce Architect Consultant
SAAS Solutions Engineer

Degrees

High School Diploma : 1995

Technical Writer Resume Example

Resume Score: 80%

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