Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Experience
Technical Writer, 03/2015 to 04/2018
Caci International Inc.Charleston Heights, SC,
  • Planned, wrote, and edited training documentation manual for employees, as well as new and existing customers
  • Documented engineering processes and specifications for product delivery and product patch releases
  • Maintained training documentation and updated documents with new features available in product release
  • Regularly use propriety and OTS software and databases to verify accuracy of training material
  • Consulted with IT staff to ensure quality, timeliness, and efficiency of technical document updates
  • Developed and maintained platform-specific documentation, comprising operations manuals, engagement model documentation and training material or collateral
  • Worked with internal team to obtain in-depth understanding of products
  • Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology
  • Wrote easy-to-understand user interface text, online help and developer guides
  • Collaborated with specialists in other disciplines, including engineers, product management, instructional design and support in development of internal and external user manuals
  • Selected various graphics to accompany written material
  • Participated in meetings related to product development and implementations
  • Edited documents for grammar, clarity, content and formatting
Salesforce Developer Consultant, 04/2019 to 01/2020
Deloitte & Touche L.L.P.Hermitage, TN,
  • Provide First Level Salesforce End-User Support To Internal Team, Such As Access Issues, Data Issues, And System Functionality Questions
  • Continuously Analyze And Monitor Data Integrity And Security
  • Maintain Data Quality By Identifying And Deleting/Merging Duplicate Records, Cleansing And Updating Inaccurate Data, Including Hierarchical Veracity
  • Assists With Ongoing System Administration, Including Security, Profiles, Sharing Settings And Role Hierarchy
  • Assist In Evaluating And Implementing New Features And THIRD-PARTY Applications
  • Used Data Loader For Insert, Update, And Bulk Import Or Export Of Data From Salesforce.Com Objects
  • Used It To Read, Extract, Map, Migrate And Integrate Data Into Salesforce As Needed From Comma Separated Values (CSV) Files
  • Develop Workflow Rules, Time-Triggered Tasks, And Validation Rules To Keep Data Clean
  • Setup And Configure Custom Fields And Reports To Help Optimize Their Use Of Time And Data
  • Configured Advanced Search Features And User Interface To Improve End Support Efficiency, Usability And Performance
  • Communicate with other development teams to confirm requirements and integration testing Good Understanding of best practices for SFDC configuration, customization, integration and data migration in SFDC
  • Utilized modern IDEs (Eclipse, Visual Studio) and SCM tools, including SVN and Git
  • Provided ample support for quality assurance and defect resolution and constantly ensured systems were developed to user satisfaction
  • Developed and implemented security initiatives to protect important company data
  • Prioritized work effectively and handled multiple competing demands
  • Tested software before delivering it to users
  • Specified user access levels for each database segment to protect database integrity and company information
  • Partnered with project management teams on development of scope and timelines
  • Designed new salesforce solutions, when needed
  • Prepared test data and planned and conducted module testing
  • Demonstrated strong understanding of object-oriented development
Salesforce Developer Consultant, 10/2019 to 01/2020
Deloitte & Touche L.L.P.Saint Louis, MO,
  • Create, test, and debug APEX code and Visualforce pages that power online community
  • Create custom fields, workflows, triggers and process builders
  • Provided technical support for call center operations and individual users
Salesforce Consultant, 08/2017 to 05/2019
Publicis GroupeSan Luis Obispo, CA,
  • Demonstrated out of the box Salesforce capabilities and proposed business process changes to take full advantage of Salesforce capabilities
  • Salesforce Dot Com (SFDC) development and implementation using Apex programming, Visual force, SFDC configuration, Web services (SOAP/json)
  • Implemented Salesforce security and sharing rules at object, field, and record level and created Roles/Profiles for agents and managers
  • Configured permissions for the business users according to the organizational hierarchy
  • Develop, maintain, create, and improve validation rules, custom workflows, Visualforce pages, Apex customizations, triggers, custom objects, fields, record types, page layouts and formulas Identify opportunity for optimization, process redesign or development of new process/policies to reduce cost, improve quality and drive revenue growth through new Salesforce functionality
  • Assist sales with developing prototype demonstrations, as well as managing and completing Salesforce system configuration(s) and setting up users
  • Administered incident response and break-fix systems
  • Designed and documented relevant system code and configurations
  • Identified and recommended salesforce.com based solutions, integration points and related implementation architecture for business usage improvements, scalability and performance
  • Managed API integrations and web services
  • Upgraded Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages
  • Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile
  • Integrated Salesforce with other applications using web services and API's Effective work of Data Migration using Import/Export wizard and Apex Data Loader for bulk import or export of data from Salesforce.com objects
  • Create proposals for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting
Salesforce Architect Consultant, 03/2019 to 07/2019
Clemson UniversityCity, STATE,
  • Design system and customizations in Salesforce
  • Drive creation of technical design documents leveraging Salesforce's best practices and ensure that proposed and existing systems are aligned with organization's goals and objectives
  • Lead conceptual and technical solution team for assigned features improvements to meet business requirements while ensuring compliance with established architectural principles, standards, and processes
  • Monitor and approve configuration, solution architecture, development and quality assurance aspects of features
  • Identify opportunities to overcome internal/external business challenges, propose new solutions, and recommend best practices
  • Stay up to date on Salesforce's latest offerings and explore beta/pilot functionality if relevant
  • Implemented, configured, and customized NPSP package into SFDC platform
  • Implemented unit and integration testing protocols to consistently deliver high quality, functional features with minimal defects
  • Moved development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation by using Agile methodologies
  • Reviewed completed reports, plans, estimates and calculations for accuracy
SAAS Solutions Engineer, 03/2015 to 05/2018
Actian CorporationCity, STATE,
  • Responsible for successful Salesforce Dot Com (SFDC) implementation and coordination between customer and colleagues from project management, development and sales
  • Other responsibilities include: Creating custom solutions (maps and processes) on Actian DataConnect Cloud critical to customer business
  • Developing specific connectors for deployment to Actian DataConnect to customer Salesforce platforms / enterprise systems
  • Effectively communicate Salesforce solution details with clear documentation
  • Experience defining Salesforce systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines
  • Engaged in code reviews and ensure adherence to best practices Created plan for data migration, performed tasks for data migration, like Data mapping and data loading
  • Migrated data from Salesforce Classic to Salesforce Lightning multiple times
Work History
Salesforce Developer Consultant, 10/2019 to 01/2019
HB Hospitality,
  • Create, test, and debug APEX code and Visualforce pages that power online community Create custom fields, workflows, triggers and process builders.
Salesforce Developer Consultant, 04/2019 to 01/2019
Quantros,
  • Provide First Level Salesforce End-User Support To Internal Team, Such As Access Issues, Data Issues, And System Functionality Questions.
  • Continuously Analyze And Monitor Data Integrity And Security.
  • Maintain Data Quality By Identifying And Deleting/Merging Duplicate Records, Cleansing And Updating Inaccurate Data, Including Hierarchical Veracity.
  • Assists With Ongoing System Administration, Including Security, Profiles, Sharing Settings And Role Hierarchy.
  • Assist In Evaluating And Implementing New Features And THIRD-PARTY Applications.
  • Used Data Loader For Insert, Update, And Bulk Import Or Export Of Data From Salesforce.Com Objects.
  • Used It To Read, Extract, Map, Migrate And Integrate Data Into Salesforce As Needed From Comma Separated Values (CSV) Files.
  • Develop Workflow Rules, Time-Triggered Tasks, And Validation Rules To Keep Data Clean.
  • Setup And Configure Custom Fields And Reports To Help Optimize Their Use Of Time And Data.
  • Configured Advanced Search Features And User Interface To Improve End Support Efficiency, Usability And Performance.
  • Communicate with other development teams to confirm requirements and integration testing Good Understanding of best practices for SFDC configuration, customization, integration and data migration in SFDC.
Salesforce Architect Consultant, 03/2019 to 07/2019
Clemson University,
  • Design the system and customizations in Salesforce.
  • Drive the creation of technical design documents leveraging Salesforce's best practices and ensure that the proposed and existing systems are aligned with the organization's goals and objectives.
  • Lead conceptual and technical solution team for assigned features improvements to meet business requirements while ensuring compliance with established architectural principles, standards, and processes.
  • Monitor and approve configuration, solution architecture, development and quality assurance aspects of the features.
  • Identify opportunities to overcome internal/external business challenges, propose new solutions, and recommend best practices.
  • Stay up to date on Salesforce's latest offerings and explore beta/pilot functionality if relevant.
  • Implemented, configured, and customized NPSP package into SFDC platform.
Salesforce Consultant, 08/2017 to 05/2019
IMI Worldwide Properties,
  • Demonstrated out of the box Salesforce capabilities and proposed business process changes to take full advantage of Salesforce capabilities.
  • Salesforce Dot Com (SFDC) development and implementation using Apex programming, Visual force, SFDC configuration, Web services (SOAP/json).
  • Implemented Salesforce security and sharing rules at object, field, and record level and created Roles/Profiles for agents and managers.
  • Configured permissions for the business users according to the organizational hierarchy.
  • Develop, maintain, create, and improve validation rules, custom workflows, Visualforce pages, Apex customizations, triggers, custom objects, fields, record types, page layouts and formulas Identify opportunity for optimization, process redesign or development of new process/policies to reduce cost, improve quality and drive revenue growth through new Salesforce functionality.
  • Assist sales with developing prototype demonstrations, as well as managing and completing Salesforce system configuration(s) and setting up users.
  • Administered incident response and break-fix systems.
  • Designed and documented relevant system code and configurations.
  • Identified and recommended salesforce.com based solutions, integration points and related implementation architecture for business usage improvements, scalability and performance.
  • Managed API integrations and web services.
  • Upgraded Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
  • Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
  • Integrated Salesforce with other applications using web services and API's Effective work of Data Migration using Import/Export wizard and Apex Data Loader for bulk import or export of data from Salesforce.com objects.
  • Create proposals for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting.
Technical Writer, 03/2015 to 04/2018
ACTIAN Corporation,
  • Planned, wrote, and edited training documentation manual for employees, as well as new and existing customers.
  • Documented engineering processes and specifications for product delivery and product patch releases.
  • Maintained training documentation and updated documents with new features available in product release.
  • Regularly use propriety and OTS software and databases to verify accuracy of training material.
  • Consulted with IT staff to ensure quality, timeliness, and efficiency of technical document updates.
SAAS Solutions Engineer, to
,
  • Responsible for a successful Salesforce Dot Com (SFDC) implementation and coordination between the customer and colleagues from project management, development and sales.
  • My other responsibilities include: Creating custom solutions (maps and processes) on the Actian DataConnect Cloud critical to our customer business.
  • Developing specific connectors for deployment to the Actian DataConnect to customer Salesforce platforms / enterprise systems.
  • Effectively communicate Salesforce solution details with clear documentation.
  • Experience defining Salesforce systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines.
  • Engaged in code reviews and ensure adherence to best practices Created plan for data migration, performed tasks for data migration, like Data mapping and data loading.
  • Migrated data from Salesforce Classic to Salesforce Lightning multiple times.
Summary

To hold a position offering challenge, responsibility, and an opportunity for career advancement.

Certifications
Currently pursuing the Salesforce Platform Developer/NPSP Certification
Highlights
  • Platform: Force.com, Lightning
  • Languages: SQL, XML, XSLT, Java
  • Operating Systems: Android Release 9.0, Windows NT/2000/XP/2003/Vista/7/8/10 Enterprise, Hollander, ACT!, Linux
  • Sales as a Service (SaaS): Salesforce.com, Oracle, Microsoft, Amazon Web Services, Slack, Docusign, Cisco
  • Salesforce Clouds: Sales, Marketing, App, Community
  • Software: MS Office 2003/XP/2003/2007/2010/2013/Professional Plus 2016, Adobe Acrobat Pro, Evernote, Google Docs, Jing
  • Web Browsers: Google Chrome, Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox
  • Salesforce.com: Apex, Visualforce, SOQL, Salesforce Lightning Design System, Lightning Components, NPSP, Salesforce Inbox, Email Template, formulas, Validation Rules, apex trigger, workflows and approvals, App Exchange, Apex Data Loader, Workbench
Skills
  • Platform: Force.com, Lightning
  • Languages: SQL, XML, XSLT, Java
  • Operating Systems: Android Release 9.0, Windows NT/2000/XP/2003/Vista/7/8/10 Enterprise, Hollander, ACT!, Linux
  • Sales as a Service (SaaS): Salesforce.com, Oracle, Microsoft, Amazon Web Services, Slack, Docusign, Cisco
  • Salesforce Clouds: Sales, Marketing, App, Community
  • Software: MS Office 2003/XP/2003/2007/2010/2013/Professional Plus 2016, Adobe Acrobat Pro, Evernote, Google Docs, Jing
  • Web Browsers: Google Chrome, Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox
  • Salesforce.com: Apex, Visualforce, SOQL, Salesforce Lightning Design System, Lightning Components, NPSP, Salesforce Inbox, Email Template, formulas, Validation Rules, apex trigger, workflows and approvals, App Exchange, Apex Data Loader, Workbench,
  • ACT! Adobe Acrobat, API, business process, business solutions, Cisco, Com, Data Migration, databases, delivery, designing, documentation, Edge, Email, XML, Features, Microsoft Internet Explorer, Java, json, Linux, managing, Marketing, Access, Exchange, MS Office, 2000, Windows NT, Enterprise, Operating Systems, optimization, Oracle, organizational, page, policies, processes, programming, project management, proposals, prototyping, Quality, quality assurance, Read, reporting, Sales, SOAP, SQL, strategy, System Administration, system configuration, User Support, training material, User Interface, Validation, Vista, Web Browsers, Workbench, Workflow, XSLT
  • Education
    High School Diploma: , Expected in 1995
    West Catholic High School - Philadelphia, PA,
    GPA:

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    School Attended

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    Job Titles Held:

    • Salesforce Developer Consultant
    • Salesforce Developer Consultant
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    • Technical Writer
    • SAAS Solutions Engineer

    Degrees

    • High School Diploma

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