I am goal oriented in the IT and customer service field. I have over five years of customer service experience and 3+ years of professional computer experience. I am currently pursuing several certifications for Network and Security. I have attended PC Professor (PCP) where I experienced hands on disassembling of hardware and re-assembling it. While at PCP, I have also learned to troubleshoot Operating Systems such as Windows XP, 7, 8 and 10. My skills have been shaped by various clients that I have encountered working as a Technical Support Specialist for G4S USA. While at G4S I have had the privilege to remote into client's computers to install various applications and software, such as SolarWinds. Also, setting up appointments and communicating with internal end users via phone, email, and messenger. This was a great way for me to understand the concepts behind great customer interaction and service. Currently working with SISCO I am actively learning the importance of SQL, Firebird, and Microsoft Databases. I have traveled to Germany, Spain, and Bahamas to help program and deploy Emergency Safety systems on various cruise lines such a Royal Caribbean and Norwegian Cruise Line. I spend most of the time in the West Palm location Installing, configuring, Training clients on the products (As well as training the New Techs that join the SISCO team) and troubleshooting software and hardware for thousands of our clients.
I am a team player so I enjoy helping the team. I began by training the techs and got recognized for it and was official promoted and to train new tech (and clients on the products/services). I have also, gotten emails from clients sent to my Managers several times complimenting my customer service.
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