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technical support specialist resume example with 13 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Multi adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Skills
  • Technical Instruction
  • Application installations
  • Account management
  • Call Center Operations
  • Sales closing
  • Territory sales
  • Inside and outside sales
  • B2B and B2C sales
  • Client account management
  • Conflict mediation
  • Inbound and Outbound Calling
  • Technologically savv
  • Customer relations
  • Direct sales
  • Quality assurance controls
  • Project management abilities
  • Remote Technical Assistance
Experience
Technical Support Specialist, 12/2017 to Current
Allied Global ServicesSaint Charles, MO,
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Documented and updated case notes for each customer and work order.
  • Consulted via telephone to understand .
  • Managed quality control and maintained high level of customer
  • Completed logs and job reports for completed and pending service calls at shift end.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Prepared operational reports and provided information to supervisors.
Sales Representative, 12/2018 to 10/2021
VeritivIndependence, OH,
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.L
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Developed key customer relationships to increase sales.
Call Center Agent, 12/2009 to 12/2011
Mri SoftwareBoulder, CO,
  • Resolved common and complex issues .
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts
  • Corrected issues by giving agents targeted and highly constructive feedback.
  • Consulted with customers regarding needs and addressed concerns.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
Education and Training
High School Diploma: , Expected in 08/2004 to Gateway Technologies - St Louis, MO
GPA:

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Resume Overview

School Attended

  • Gateway Technologies

Job Titles Held:

  • Technical Support Specialist
  • Sales Representative
  • Call Center Agent

Degrees

  • High School Diploma

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