- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Multi adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
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Allied Global Services – Saint Charles, MO,
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Documented and updated case notes for each customer and work order.
- Consulted via telephone to understand .
- Managed quality control and maintained high level of customer
- Completed logs and job reports for completed and pending service calls at shift end.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Prepared operational reports and provided information to supervisors.
Veritiv – Independence, OH,
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.L
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Prepared and processed contracts and order forms for new and existing customers.
- Created sales and revenue-generating opportunities in new markets to improve bottom line.
- Developed key customer relationships to increase sales.
Mri Software – Boulder, CO,
- Resolved common and complex issues .
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts
- Corrected issues by giving agents targeted and highly constructive feedback.
- Consulted with customers regarding needs and addressed concerns.
- Handled escalated customer service concerns to preserve revenue streams from key customers.
Gateway Technologies - St Louis, MO
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School Attended
- Gateway Technologies
Job Titles Held:
- Technical Support Specialist
- Sales Representative
- Call Center Agent
Degrees
- High School Diploma
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