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Technical Support Representative Resume Example

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TECHNICAL SUPPORT REPRESENTATIVE
Summary

Resourceful Technical Support Representative polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in Verizon Wireless internal systems and Wireless device troubleshooting and repair flow.

Experience
Company Name - Technical Support RepresentativeCity, State02/2018 - Current
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Supported Verizon Wireless customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Supported customers with online billing, access and account issues.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Assessed voice, network and device issues to determine appropriate troubleshooting methods for remediation.
Company Name - Pharmacy TechnicianCity, State11/2015 - 02/2018
  • Handled over 150 daily prescription fills.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Communicated with insurance companies for billing purposes.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
Skills
  • Technical Troubleshooting
  • Customer support needs assessment
  • Application installations
  • Software upgrades
  • Windows XP/Vista
  • Customer service
  • Remote Technical Assistance
  • Technical Instruction
  • Troubleshooting and Diagnosing
  • Account management
  • Call center experience
  • Communication
  • Organizational skills
  • Issue resolution/troubleshooting
  • Technical guidance
  • Network configuration
Education and Training
GEDArizona State Board Of EducationCity03/2012
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Resume Overview

School Attended

  • Arizona State Board Of Education

Job Titles Held:

  • Technical Support Representative
  • Pharmacy Technician

Degrees

  • GED

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