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Technical Support Representative Resume Example

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TECHNICAL SUPPORT REPRESENTATIVE
Summary

Resourceful Technical Support Representative polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in Verizon Wireless internal systems and Wireless device troubleshooting and repair flow.

Experience
Elwyn - Technical Support RepresentativeMedia , PA02/2018 - Current
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Supported Verizon Wireless customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Supported customers with online billing, access and account issues.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Assessed voice, network and device issues to determine appropriate troubleshooting methods for remediation.
Amita Health - Pharmacy TechnicianChilton , WI11/2015 - 02/2018
  • Handled over 150 daily prescription fills.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Communicated with insurance companies for billing purposes.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
Skills
  • Technical Troubleshooting
  • Customer support needs assessment
  • Application installations
  • Software upgrades
  • Windows XP/Vista
  • Customer service
  • Remote Technical Assistance
  • Technical Instruction
  • Troubleshooting and Diagnosing
  • Account management
  • Call center experience
  • Communication
  • Organizational skills
  • Issue resolution/troubleshooting
  • Technical guidance
  • Network configuration
Education and Training
GEDArizona State Board Of EducationCity03/2012
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Your resume earned a perfect score!

Excellent work! Many factors go into creating a strong resume and this sample resume has checked all the boxes. Great job!

95Excellent
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Target job
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Arizona State Board Of Education

Job Titles Held:

  • Technical Support Representative
  • Pharmacy Technician

Degrees

  • GED

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