close
SEARCH

Technical Support Representative Resume Example

Love this resume?Build Your Own Now
TECHNICAL SUPPORT REPRESENTATIVE
Summary

Resourceful Technical Support Representative polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in Verizon Wireless internal systems and Wireless device troubleshooting and repair flow.

Experience
Elwyn - Technical Support RepresentativeMedia , PA02/2018 - Current
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Supported Verizon Wireless customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Supported customers with online billing, access and account issues.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Assessed voice, network and device issues to determine appropriate troubleshooting methods for remediation.
Amita Health - Pharmacy TechnicianChilton , WI11/2015 - 02/2018
  • Handled over 150 daily prescription fills.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Communicated with insurance companies for billing purposes.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
Skills
  • Technical Troubleshooting
  • Customer support needs assessment
  • Application installations
  • Software upgrades
  • Windows XP/Vista
  • Customer service
  • Remote Technical Assistance
  • Technical Instruction
  • Troubleshooting and Diagnosing
  • Account management
  • Call center experience
  • Communication
  • Organizational skills
  • Issue resolution/troubleshooting
  • Technical guidance
  • Network configuration
Education and Training
GEDArizona State Board Of EducationCity03/2012
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Your resume earned a perfect score!

Excellent work! Many factors go into creating a strong resume and this sample resume has checked all the boxes. Great job!

95Excellent
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Target job
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Arizona State Board Of Education

Job Titles Held:

  • Technical Support Representative
  • Pharmacy Technician

Degrees

  • GED

Similar Resumes

View All
Technical-Support-Representative-resume-sample

Technical Support Representative

Honda

Tallapoosa , GA