My objective is to obtain a position in Data Center Operations, such as Storage Administration, Systems Administration, or Information Security. Posses strong ability to think critically and strong sense of urgency. Deep understanding of excellent customer service. Interact very well with others and am excited about change and enjoy the guarantee that new material and challenges will present themselves.
Working as a recovery team escalation point for highly technical and heavily impacting issues. Daily exposure to Unix/Linux FS issues, working often in unix cmd line and webui, using windows protocols , networking protocols, many operating systems, and file sharing protocols.
While at EMC i have progressed from Technical Support Engineer I , to local Coach, Mentor, Training Resource, to a recovery support engineer.
Incident management for end users on wide ranging technology issues. Troubleshooting and resolving various technical problems including hardware and software. Provided excellent customer support to end users. Created documentation for setting up and implementing RSA fobs for VPN usage. Project management of technology refresh of hundreds of computers, included building custom images,securely wiping old HDD. Used SCCM to push software to each new machine, and maintained very specific deadlines to avoid lease penalties.
Installed windows xp,Vista,7,8 OS, configured and assembled hardware RAM, CPU, PSU's, motherboards, and software for many different configurations. Machines built from ground up with custom hardware and software configurations. Firmware and driver installation and configuration. Network settings and troubleshooting configuration errors resolving failed hardware or software.
Related Courses: IT Hardware and Software, Management Information systems, Business Communications, Computer Science, Security information systems, Caber Security, Database Management, Database Implementation, Internet and E-commerce, MIS Project Management
ISMv2 – EMC Information Storage and Management
ICSP-Isilon Certified Storage Professional
CompTia Network+ (In Progress)
CompTia Security + (In Progress )
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