technical support engineer resume example with 7 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
An analytical, driven IT professional with 6+ years of working experience using Unix/Linux as a base operating system. Talent for quickly identifying technical or operational issues and implementing efficient solutions. Refined aptitude to translate complex technical concepts into easy-to-understand language for stakeholders and customers. Skilled at using GUI, CLI interface and Linux Administration of Red Hat or CentOS.
Technical Skills
Package management using YUM /RPM
Storage management using fdisk and LVM tool sets
Network security using IPtables and firewalld rules
Installation and configuration of Tomcat8, NFS, Postfix, Apache, LDAP
Bash Shell Scripting
Operating System : Linux (Red hat 7, RHEL, Centos 7, Unix, AIX, Windows, VMWare, Oracle Virtual Box.
Cloud Migration Tools : Snowflake, Microsoft Azure, Tableau Server, SAS Cloud, AWS (EC2, VPC, S3, IAM, CloudWatch)
PLATFORM: Linux (RHEL/5/6/7, Enterprise, UBUNTU, VMware ESX 6.0.
VIRTUAL: VMware, KVM, Vsphere 5.5
MONITORING: Nagios
CONFIGURATION MANAGEMENT: Puppet,
Networking: Static IP assignment, NIC management, FTP, NFS, NTP/Chronyd, HTTPD, DNS/Bind, rsyslog.
OS Applications: Microsoft Word, Excel, PowerPoint, Linux Send mail, DNS, SSH, SCP.
Business Intelligence Tools: Tableau Desktop, Power BI, Excel, PowerPivot, SSRS
Database: Exposure to Microsoft Access or MySQL etc.
SDLC: Atlassian products like JIRA and CONFLUENCE for collaboration
Education
Gwynedd Mercy UniversityGwynedd Valley, PAExpected in 05/2016 ā āBachelor of Science:Respiratory Therapy - GPA:
Experience
Dnv Gl - Technical Support Engineer Rochester, NY, 08/2022 - Current
Maintained and configured storage using LVM.
Created Windows Machines on AZURE.
Ā· Provide 3rd-tier technical support to Fortune 500 companies by delivering technical solutions to clients to support them with setting up, fixing, or improving their Azure IT infrastructures.
Ā· Created and provided technical training for new Azure IaaS support engineers.
Ā· Reviewed technical documentation and procedures as part of the IaaS Performance SME Group
Installing Servers and managing them on VMware, AWS
Troubleshooting and resolving customer issues following a Jira ticketing system
Implementing Atlassian product like Jira and Confluence for collaboration
Creating Cron Jobs to schedule tasks in both Test and Production environment
Monitoring Servers using Nagios and troubleshooting alerts as they are received.
Utilizing snapshots and creating Images of servers for backups before major works for business continuity
Building of Virtual machines based on customer specifications.
Freshdirect - Linux System Engineer New York, NY, 04/2019 - 08/2022
Participated in team activities as a member of the Linux / UNIX System Administration.
Install and configure SSH key-based authentication
Set up and administer user and groups accounts, setting permissions, Web servers, file servers, firewalls, and directory services with ability to diagnose basic Apache Issues.
Build and installed multiple Linux machines.
System and Application troubleshooting and other related issues.
Provided management of system process in areas like boot process, startup and system shutdown.
Install, configure, maintain and administer Linux / UNIX operating systems and components.
Disk management, and implementation of RAID levels using parted and mdnadm.
Planned and executed packages and updates installations necessary for optimal system performance.
Diagnosed and resolved problems associated with DNS, DHCP, NFS and Apache.
Experienced with Linux family (Red Hat Enterprise Server, Cent OS, VMware).
Experienced with inter networking using TCP/IP and maintaining network.
Installation and administering mail using Postfix (MTA).
Modern Technology Solutions, Inc. - Junior Linux System Administrator Dahlgren, VA, 04/2016 - 04/2019
Install, configure, and manage Apache (HTTPD) on Linux production servers
Perform error analysis and recovery, documentation, and procedures required for reference
Provide 24x7 on-call duties on a rotation basis with the other system engineers as part of incident management
Participate in Change Control Management and documentation of the procedures
Experience in decommissioning servers and monitoring inventory
Install and configured RAID 0/1/5 at a hardware level
Coordinate with Application support, Server Operations, Network Operations, Middleware, and Database Support teams in troubleshooting production issues
Demonstrate engineering excellence in the design, systems management, automation, patching, deployment, troubleshooting, and performance tuning for Linux-based operating systems
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.