Articulate Technical Support Engineer driven to succeed. Strategic planning and client relationship management expert.
Visual Basic 2010
Web design (html and CSS)
DHCP and TCP/IP
Database and File systems
Experience with virtualization (VMware, VCenter)
Modern Systems Analysis and Design
Spectrum Access Server
Airwave Management Platform (Wireless)
Web Servers (IIS)
SQL Server 2012
Technical Support EngineerJan 2014 to Current Itron, Inc － Raleigh, NC
Primary responsibilities include gathering and documenting of requirements, performing systems analysis, modeling data flows between IT systems, creating and updating use case diagrams and preparing technical specification of application functionality.
Manage deliverables in identifiable schedules.
Support application use and deployment.
Identify the root cause of recurring problems and recommend remediation steps.
Analyze complex application use problems raised by customers, assess scope of impact, identify options for problem resolution and act to resolve issues.
Understanding of application requirements, implementation and support procedures.
Knowledge of object-oriented programming and experience in utilizing SQL for data analysis.