Technical Support Engineer Resume Example DELL EMC RTP North Carolina

TECHNICAL SUPPORT ENGINEER

Professional Summary

Client-focused Senior Software Engineer, with emphasis in IT Project - Providing Infrastructure support -strong user interface - and achieving high client satisfaction.

Skills

Excellent problem-solving abilities
Windows and Linux
Excellent communication skills
Storage Administration

Excellent problem-solving abilities
Technical specifications creation
Bilingual - Spanish

Work History

Technical Support Engineer, 03/2013 to Current
DELL-EMC RTP North Carolina – RTP North Carolina

As Technical Support Engineer, worked individually and as part of a team; providing support for diagnosing, reproducing, and fixing software and hardware issues.
Troubleshoot protocols running on Clients environment, assist customer with problem isolation and resolution related to Backup, Data transmission and recovery.
Established compatibility with third party software products by developing program for modification and integration.
Provided continued maintenance and development of bug fixes and patch sets for existing Software applications.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.

Technical Support Engineer, 05/2007 to 03/2013
Netapp RTP – North Carolina

As Technical Support Engineer, worked individually and as part of a team; providing support for diagnosing, reproducing, and fixing software and hardware issues.
Troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and resolution related to Storage.
Assisted as an escalation Engineer to our Level 1 and Junior support team
Worked closely with Account Management to finalize implementation and confirm requirements.
Follow up directly with the customer with best practice recommendations and action plans.

Project Architect, 07/2005 to 05/2006
INSIGHT GLOBAL, RALEIGH, NORTH CAROLINA – Raleigh, North Carolina

Provide technical and business consultative leadership to a Client during the pre-sales and post-sales cycle.
Developed a business analytical plan and business objectives in order to implement specifics Project plans.
Provided Technical Project Management during Pre-installation planning.
Provide Infrastructure analysis and recommendation.
Composed Business and technical Documentations to be presented to IT Team.
Graphed the proposal phase and put together various strategy documents that serve as guidelines for future project implementation.

System Administrator, 05/2005
VESTCOM MID-ATLANTIC – West Caldwell, NJ

Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Design and Managed creative projects from concept, testing period, and lilve deployment.
Supervised and provided direction for six technical direct reports regarding network activities.
Recommended architectural improvements, design solutions and integration solutions.

Education

Associate of Science: Bussiness Administration, 2012
Liberty University - Lynchburg VA

* Localization and Project Management Business Administration * Liberty University * Raleigh NC *:

Advanced Leadership : 2013
John Maxwell Institute -

Resume Overview

Companies Worked For:

DELL-EMC RTP North Carolina
Netapp RTP
INSIGHT GLOBAL, RALEIGH, NORTH CAROLINA
VESTCOM MID-ATLANTIC

School Attended

Liberty University
John Maxwell Institute

Job Titles Held:

Technical Support Engineer
Project Architect
System Administrator

Degrees

Associate of Science : Bussiness Administration , 2012
* Localization and Project Management Business Administration * Liberty University * Raleigh NC * :
Advanced Leadership : 2013

Technical Support Engineer Resume Example

Resume Score: 70%

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