Technical Support Engineer Resume Example
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TECHNICAL SUPPORT ENGINEER
Professional Summary
Client-focused Senior Software Engineer, with emphasis in IT Project - Providing Infrastructure support -strong user interface - and achieving high client satisfaction.
Skills
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Work History
Technical Support Engineer, 03/2013 to Current
New Relic – Provo
New Relic – Provo
- As Technical Support Engineer, worked individually and as part of a team; providing support for diagnosing, reproducing, and fixing software and hardware issues.
- Troubleshoot protocols running on Clients environment, assist customer with problem isolation and resolution related to Backup, Data transmission and recovery.
- Established compatibility with third party software products by developing program for modification and integration.
- Provided continued maintenance and development of bug fixes and patch sets for existing Software applications.
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Technical Support Engineer, 05/2007 to 03/2013
New Relic – Irvine
New Relic – Irvine
- As Technical Support Engineer, worked individually and as part of a team; providing support for diagnosing, reproducing, and fixing software and hardware issues.
- Troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and resolution related to Storage.
- Assisted as an escalation Engineer to our Level 1 and Junior support team
- Worked closely with Account Management to finalize implementation and confirm requirements.
- Follow up directly with the customer with best practice recommendations and action plans.
Project Architect, 07/2005 to 05/2006
Hntb Corporation – Delray Beach , FL
Hntb Corporation – Delray Beach , FL
- Provide technical and business consultative leadership to a Client during the pre-sales and post-sales cycle.
- Developed a business analytical plan and business objectives in order to implement specifics Project plans.
- Provided Technical Project Management during Pre-installation planning.
- Provide Infrastructure analysis and recommendation.
- Composed Business and technical Documentations to be presented to IT Team.
- Graphed the proposal phase and put together various strategy documents that serve as guidelines for future project implementation.
System Administrator, 05/2005
Passionhr – Cheverly , MD
Passionhr – Cheverly , MD
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
- Design and Managed creative projects from concept, testing period, and lilve deployment.
- Supervised and provided direction for six technical direct reports regarding network activities.
- Recommended architectural improvements, design solutions and integration solutions.
Education
Associate of Science: Bussiness Administration, 2012
Liberty University - City
Liberty University - City
* Localization and Project Management
Business Administration * Liberty University * Raleigh NC *:
Advanced Leadership : 2013
John Maxwell Institute -
John Maxwell Institute -
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Resume Overview
School Attended
- Liberty University
- John Maxwell Institute
Job Titles Held:
- Technical Support Engineer
- Project Architect
- System Administrator
Degrees
- Associate of Science : Bussiness Administration , 2012
* Localization and Project Management Business Administration * Liberty University * Raleigh NC * :
Advanced Leadership : 2013
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