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Technical Support Engineer Resume Example

Resume Score: 70%

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TECHNICAL SUPPORT ENGINEER
Professional Summary
 Client-focused Senior Software Engineer, with emphasis in IT Project -  Providing Infrastructure support -strong user interface - and achieving high client satisfaction.
Skills
  • Excellent problem-solving abilities
  • Windows and Linux
  • Excellent communication skills
  • Storage Administration
  • Excellent problem-solving abilities
  • Technical specifications creation
  • Bilingual - Spanish
Work History
Technical Support Engineer, 03/2013 to Current
DELL-EMC RTP North Carolina – RTP North Carolina
  • As Technical Support Engineer, worked individually and as part of a team; providing support for diagnosing, reproducing, and fixing software and hardware issues.
  • Troubleshoot protocols running on Clients environment, assist customer with problem isolation and resolution related to Backup, Data transmission and recovery.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Provided continued maintenance and development of bug fixes and patch sets for existing Software applications.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.



Technical Support Engineer, 05/2007 to 03/2013
Netapp RTP – North Carolina
  • As Technical Support Engineer, worked individually and as part of a team; providing support for diagnosing, reproducing, and fixing software and hardware issues.
  • Troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and resolution related to Storage.
  • Assisted as an escalation Engineer to our Level 1 and Junior support team
  • Worked closely with Account Management to finalize implementation and confirm requirements.
  • Follow up directly with the customer with best practice recommendations and action plans.


Project Architect, 07/2005 to 05/2006
INSIGHT GLOBAL, RALEIGH, NORTH CAROLINA – Raleigh, North Carolina
  • Provide technical and business consultative leadership to a Client during the pre-sales and post-sales cycle.
  • Developed a business analytical plan and business objectives in order to implement specifics Project plans.
  • Provided Technical Project Management during Pre-installation planning.
  • Provide Infrastructure analysis and recommendation.
  • Composed Business and technical Documentations to be presented to IT Team.
  • Graphed the proposal phase and put together various strategy documents that serve as guidelines for future project implementation.


System Administrator, 05/2005
VESTCOM MID-ATLANTIC – West Caldwell, NJ
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Design and  Managed  creative projects from concept, testing period, and lilve deployment.
  • Supervised and provided direction for six technical direct reports regarding network activities.
  • Recommended architectural improvements, design solutions and integration solutions.


Education
Associate of Science: Bussiness Administration, 2012
Liberty University - Lynchburg VA



* Localization and Project Management Business Administration * Liberty University * Raleigh NC *:




Advanced Leadership : 2013
John Maxwell Institute -
Build Your Own Now

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Resume Overview

Companies Worked For:

  • DELL-EMC RTP North Carolina
  • Netapp RTP
  • INSIGHT GLOBAL, RALEIGH, NORTH CAROLINA
  • VESTCOM MID-ATLANTIC

School Attended

  • Liberty University
  • John Maxwell Institute

Job Titles Held:

  • Technical Support Engineer
  • Project Architect
  • System Administrator

Degrees

  • Associate of Science : Bussiness Administration , 2012
    * Localization and Project Management Business Administration * Liberty University * Raleigh NC * :
    Advanced Leadership : 2013

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