Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Technical Specialist with more than 9 years’ experience in technical and customer support roles to deliver IT Support Services. I have been experienced on Server Administration, IBM Domino Administration, System Integration and IT infrastructure management. I have performed on different platforms, extensively on messaging platform “IBM Lotus Domino” and have worked on different projects to deploy setup new Servers, Upgradation & migration of Servers for large IT Infrastructure environment.

  • Cloud Computing
  • System Integration & Administration.
  • IBM Domino Server Administration
  • Upgradation & Migration of Messaging Servers
  • Notes Database management (Fix Corrupt database, Archiving Solutions)
  • Provide root cause Analysis on Domino Servers
  • Domino Directory management (Server Document/Configurations)
  • Mail Routing (NRPC, SMTP)
  • Sametime Server & IBM Connections
  • Microsoft Outlook & Mobile devices (Blackberry, Traveler)
  • Windows Server Management
  • Virtualization of Servers
  • Server Management
  • Networking (LAN), TCP/IP
  • Team management
08/2013 to 11/2014 Technical Specialist Pfizer | Lake Forest, ,
  • Providing messaging support on Domino Servers & application databases.
  • Upgradation, installation and migration of IBM Domino Servers
  • Domino Servers monitoring and administration.
  • Provide root cause analysis, handle escalations and critical issues..
  • Notes database management (quota size, fix corrupt databases, archive & removal).
  • Monitoring of replication, mail routing (SMTP & NRPC) and server task.
  • Domino Directory management (Person document, Server document and configuration).
  • Handle escalations and co-ordinate with stakeholders to resolve the issues.
  • Co-ordination with team members & Stake-holders
  • Prepare and submit reports (Weekly, Monthly)
  • To prepare and submission of technical documentation
08/2010 to 08/2013 Senior Engineer Avangrid Inc. | Ithaca, ,
  • Prepared the messaging architecture design and complete solution document.
  • Prepare plan of action to execute activities with schedule.
  • Installation and configuration of IBM Domino Servers on Windows/Solaris platform.
  • Migration and Upgradation of Lotus mail servers to new hardware.
  • Create policies, server connection document & configuration settings of servers.
  • Upgradation of mail file templates & change in ODS.
  • Maintenance of databases (Fixup, Compact, Updall).
  • Configure DAOS and Transaction logging.
  • Setup mail routing topology (Notes & SMTP) & connections for replication schedule.
  • Configuration Domino Web Server Configuration.
  • Setup and management of Lotus Traveler server & Sametime Standard Server.
  • Prepare and submission of technical documentation.
  • Co-ordination and customer satisfaction
01/2008 to 08/2010 IT Engineer Arete Associates Inc | Valparaiso, ,
  • Lotus Domino Server Administration
  • Check mail routing, connectivity & running tasks on Domino Servers.
  • Create/Modify /Delete/ Troubleshoot documents in Domino directory.
  • Creation & deletion of user id file, mail databases & groups on Domino servers.
  • Monitoring of Replication, administrative process, and other necessary server tasks.
  • Fix up of corrupt databases & manage access control list for databases access.
  • Support to Lotus Notes Client.
04/2005 to 2008 IT Support Engineer Zoominfo | Waltham, ,
  • Windows Server management (Active Directory, DNS, DHCP).
  • System management, networking, LAN, WAN.
  • Lotus Notes Client management.
  • Antivirus server management.
  • Local or Network printer setup & configuration.
  • Assets (hardware/software) inventory management.
Expected in 2014 Degree in Engineering. | Computer Engineering The Institution of Engineers , Kolkata, Delhi, Delhi GPA:

Computer Engineering

Expected in 2004 Graduate Degree | Computer Engineering Dr. B.R Ambedkar Govt. Polytechnic College, Gagret, Himachal Pradesh GPA:

Computer Engineering

IBM certified Associate Lotus Domino Administrator 7.0. CCNA Course Certificate. Attended training on UNIX & Windows Server Management. Certified ITIL foundation.

Research & Development

Teaching & Trainings

System Troubleshooting

Internet Social Networking

Hindi, English, Punjabi.

Lotus Domino , Active Directory, Antivirus, Client management, Database management, DHCP, DNS, Inventory management, ITIL, LAN, Lotus Notes, Microsoft Outlook, Networking, Solaris , System Integration, TCP/IP, Team management, Technical documentation,

Additional Information
  • Personal Information Name: JessicaClaire Father's Name: Sh. Daulat Ram Date of Birth: 24-11-1982 Marital Status: Married Nationality: Indian Correspondence Address: H.No-2, Block -17, Geeta Colony, Delhi - 110031. Permanent Address: V.P.O Kuthera Kherla, Una Road, Tehsil Amb,
  • Dist. Una, Himachal Pradesh.
  • Declaration: I hereby declare that the above-mentioned information is correct up to my Knowledge and bearing the responsibility for the correctness of the above-mentioned particulars. Place: New Delhi Date: (JessicaClaire)

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School Attended

  • The Institution of Engineers , Kolkata
  • Dr. B.R Ambedkar Govt. Polytechnic College

Job Titles Held:

  • Technical Specialist
  • Senior Engineer
  • IT Engineer
  • IT Support Engineer


  • Degree in Engineering.
  • Graduate Degree

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