9 years 8 months IT experience in software testing,implementation,configuration, troubleshooting and technical assistance in various technologies like IP Contact Center, Datacom, Security and VoIP .
Worked as Test lead for Cisco Systems Hosted Collaboration Solutions (HCS) for contact center project in Bangalore. HCS is the project which delivers a platform that allows managed service providers (MSP) to deliver both hosted & managed UC along with differentiated services tailored for a wide variety of unique business models.I was part of Core HCS team that integrates HCS-CC solution with Aggregation layer (CUBE-SP and PGW) and also with Third party Service provisioning product CCDM and test the entire solution model. My key responsibilities were Planning, Estimation, and designing and testing new feature and various deployments of HCS-CC. Testing Cisco CVP Comprehensive call flow model, HCS-CC Deployment model architecture design, implementation and testing. Automation testing of solution.500,1000, 4000 agents qualification testing for HCS-CC solution .Qualification of ASA Firewall in HCS-CC solution. Designing and testing CUBE-SP for HCS-CC Small contact center model Cisco UCS, Nexus configuration for the deployment.
Contact center product Knowledge on
Have a good understanding on following contact center deployment models
I have worked on two Datacom projects during my tenure here.
Second project was Pirelli Software Stack -project to develop the OS for residential gateways.This gateway is a multi function appliance that incorporates technologies including DLNA, UPnP, OSGi, ALG, Security, VoIP, and VPN. My testing responsibilities covered the functionalities VPN, Security, VOIP, and ALG.
Voip Gateway Solution VoIP Gateway is a multi-feature integrated system which supports VoIP call routing as well as switching with inbuilt billing functionality.I have worked on VoIP technical support team for providing assistance for Datasoft Networks global customers for VoIP products such as CISCO AS series voice gateways, SYSMASTER VoIP Gateways, Nextone & VOICE MASTER soft switches.
Passed from Mahatma Gandhi University with aggregate of 67%
Passed from Kerala University with an aggregate of 61%
SSLC Exam passed from Board of Secondary Education with distinction of 85%
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)
Scrum Fundamentals Certified Credential
Operating System: Windows,Linux-Ubuntu,CentOS
Technology : IP contact center,VPN,Firewall
Tools: Wireshark,MRTG,Protocol Analyzer,Putty,Eclipse MA,STAF,CLAV
Test Management Tools:Test link,Project Space, Perforce,TIMS
Bug Tracking Tools: Etrack,QC,Bugzila,Perforce,CDETS
Protocols: ARP/RARP, ICMP, IPSec, VLANS, STP, VTP, PPP, L2TP, PPTP, Ethernet,VOIP (H323&SIP),TCP/IP,SSL,ALG,DHCP,DNS,FTP,SFTP,RTP,RTCP,HTTP
Cryptography methods,Routing and switching concept
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