Strategic business professional experienced in impacting business direction with successful leadership decisions. Talented at providing key plan development and implementation. Veteran creator of successful business plans and strategic development initiatives.
Skills
Lead prospecting
Presentations
Face-to-face communication
Technical sales
Planning and coordination
Product management and pricing
Relationship building
Computer skills
Education and Training
University of North Carolina At PembrokePembroke, NCExpected in 12/2000 ā āBachelor of Science:Small Business Administration And Management - GPA:
Provided competitive deals for customers looking to purchase Utility and Gas and Electric Service vehicles.
Identified products and services that would be best fit for customer projects.
Pleasantly greeted customers both in-person and on phone, providing exceptional assistance and service and promoting lasting business relationships.
Hosted customer meetings to discuss specifications and budgets to reach specific objectives.
Participated in local and national trade shows to meet manufacturers and better understand products and service offerings.
Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
Negotiated prices and set up contracts to finalize sales agreements.
Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Networked to build client base and promote products to new and existing clients.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Cross-sold additional products and services to purchasing customers.
Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
Negotiated and closed deals with minimal oversight.
Tracked sales unit progress toward predetermined targets to identify emerging obstacles and develop resolution plans.
Monitored industry trends and economic developments and modified sales strategies to enable goal achievement in changing market conditions.
Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Streamlined back office services for clients to promote proper functionality and positive user experience.
Aramark - Director of Environmental Services City, STATE, 03/2001 - 05/2009
Created and deployed new hire training initiatives.
Established continuous improvement initiatives to achieve KPIs.
Drove customer satisfaction to 97%.
Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Oversaw and supported multiple environments for on-site and virtual locations.
Consulted with clients on developing compliant environmental policies.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Created agendas and communication materials for team meetings.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Performed site evaluations, customer surveys and team audits.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.