Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building, customer service and advanced product knowledge.
Skills
Technical sales
Face-to-face communication
Lead prospecting
Presentations
Inside and outside sales
Customer needs assessment
Post-sales support
Sales closing
On-site product demonstrations
Product and service knowledge
Territory sales
Customer service
Communications
Relationship development
Problem resolution
Experience
11/2019 to 07/2020Technical Sales RepresentativeDanaher | Detroit, MI,
Identified products and services that would be best fit for customer projects.
Networked to build client base and promote products to new and existing clients.
Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Made recommendations to customers to promote brand effectiveness and product benefits.
Educated customers on product features and technical details to highlight benefits.
Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Negotiated and closed deals with minimal oversight.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Answered customers' questions and addressed problems and complaints in person and via phone.
Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
04/2014 to 10/2019Territory ManagerUs Foods Holding Corp. | Charleston, SC,
Sold items to achieve sales and profit goals and increase overall revenue.
Cold called more than 15 customers per week to solicit business opportunities and offer services.
Consulted with customers to gain feedback and address concerns with products or services.
Managed expenses and time usage to maximize effectiveness.
Managed customer accounts, enabling consistent attainment of sales goals and distribution targets.
Expanded sales in territory by analyzing market opportunities, following up with prospects and developing trusted relationships.
Educated customers on product features and use to provide optimal service.
Developed and implemented new sales strategies to update product lines.
Prospected, identified and cultivated relationships with Contractors and Project Managers to promote product lines and solutions.
Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
Cultivated and strengthened customer relationships to drive revenue growth.
Contacted new and existing customers to discuss product and service solutions.
06/2005 to 04/2014Outside Sales RepresentativeLkq | Tallahassee, FL,
Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
Educated customers on product features and technical details to highlight benefits.
Negotiated prices and set up contracts to finalize sales agreements.
Attended trade shows and sales conferences.
Utilized upselling techniques to build sales with current clients.
Maintained excellent and open communication with company leadership to facilitate business development.
Acted as customer liaison between sales management and personal accounts.
Emphasized product features based on analysis of customers' needs.
Used networking opportunities to create successful, on-going business relationships.
Organized joint sale calls with current customers and outside vendors.
Maximized efficiency by reorganizing territory routes and schedules.
Answered customers' questions regarding products, prices and availability.
09/2003 to 06/2005DeliveryScheels Sports | Colorado Springs, CO,
Operated manual and mechanical equipment safely to minimize injury and accident risks.
Handled merchandise in accordance with product handling standards.
Verified loads against shipping papers.
Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
Contacted customers prior to delivery to coordinate delivery times.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Avoided delivery delays by carefully planning best routes with GPS.
Coordinated with yard manager to get delivery route information and changes.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Consulted with customers to gain feedback and address concerns with products or services.
Notified branch management of any vehicle safety concerns and issues.
Picked up and delivered cargo in tractor-trailer with expert knowledge of roads, highways and interstates.
Delivered rush merchandise on tight schedules to meet customer targets.
Verified sales orders before loading and unloading merchandise.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Education and Training
Expected in 05/2003High School Diploma | Perkins-Tryon High School, Perkins, OKGPA:
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