LiveCareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building, customer service and advanced product knowledge.

Skills
  • Technical sales
  • Face-to-face communication
  • Lead prospecting
  • Presentations
  • Inside and outside sales
  • Customer needs assessment
  • Post-sales support
  • Sales closing
  • On-site product demonstrations
  • Product and service knowledge
  • Territory sales
  • Customer service
  • Communications
  • Relationship development
  • Problem resolution
Experience
11/2019 to 07/2020 Technical Sales Representative Danaher | Detroit, MI,
  • Identified products and services that would be best fit for customer projects.
  • Networked to build client base and promote products to new and existing clients.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Educated customers on product features and technical details to highlight benefits.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Negotiated and closed deals with minimal oversight.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
04/2014 to 10/2019 Territory Manager Us Foods Holding Corp. | Charleston, SC,
  • Sold items to achieve sales and profit goals and increase overall revenue.
  • Cold called more than 15 customers per week to solicit business opportunities and offer services.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Managed expenses and time usage to maximize effectiveness.
  • Managed customer accounts, enabling consistent attainment of sales goals and distribution targets.
  • Expanded sales in territory by analyzing market opportunities, following up with prospects and developing trusted relationships.
  • Educated customers on product features and use to provide optimal service.
  • Developed and implemented new sales strategies to update product lines.
  • Prospected, identified and cultivated relationships with Contractors and Project Managers to promote product lines and solutions.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
  • Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Contacted new and existing customers to discuss product and service solutions.
06/2005 to 04/2014 Outside Sales Representative Lkq | Tallahassee, FL,
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Educated customers on product features and technical details to highlight benefits.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Attended trade shows and sales conferences.
  • Utilized upselling techniques to build sales with current clients.
  • Maintained excellent and open communication with company leadership to facilitate business development.
  • Acted as customer liaison between sales management and personal accounts.
  • Emphasized product features based on analysis of customers' needs.
  • Used networking opportunities to create successful, on-going business relationships.
  • Organized joint sale calls with current customers and outside vendors.
  • Maximized efficiency by reorganizing territory routes and schedules.
  • Answered customers' questions regarding products, prices and availability.
09/2003 to 06/2005 Delivery Scheels Sports | Colorado Springs, CO,
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Handled merchandise in accordance with product handling standards.
  • Verified loads against shipping papers.
  • Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Avoided delivery delays by carefully planning best routes with GPS.
  • Coordinated with yard manager to get delivery route information and changes.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Notified branch management of any vehicle safety concerns and issues.
  • Picked up and delivered cargo in tractor-trailer with expert knowledge of roads, highways and interstates.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Verified sales orders before loading and unloading merchandise.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Education and Training
Expected in 05/2003 High School Diploma | Perkins-Tryon High School, Perkins, OK GPA:

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Resume Overview

School Attended

  • Perkins-Tryon High School

Job Titles Held:

  • Technical Sales Representative
  • Territory Manager
  • Outside Sales Representative
  • Delivery

Degrees

  • High School Diploma

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