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Technical Sales Engineer Resume Example

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TECHNICAL SALES ENGINEER
Highlights
  • PROFESSIONAL SUMMARY
  • A budget conscious and customer service oriented Senior IT Project Manager with 10+ years of successful experience managing diverse technology projects in the Federal Government, State Government, Commercial, Education, and Legal sectors. In search of a challenging position that will allow me to utilize my project management skills to create a competitive advantage and increase bottom-line gains, by aligning business goals with technology solutions.
  • EXPERTISE
  • IT Project Management
  • Technical Sales Engineering
  • LAN/WAN Security/ Analysis/ Administration
  • Stakeholder Support/ Satisfaction
  • Budget Administration
  • Client/Server installation, management and programming
  • Help Desk Management
  • Hardware/Software Troubleshooting
  • Quality Assurance and Compliance
  • Customer Service
  • WAN
  • VPN/VPN Client
  • DHCP
  • DNS
  • TCP/IP
  • WINS
  • SMTP
  • Firewalls
  • VOIP
  • FTP/SFTP/FTPS
  • Telnet
  • Routers
  • Switches
  • Certifiers/Testers
  • Software
  • Symantec Endpoint Protection
  • Mcafee Endpoint Protection
  • BitDefender
  • MS Visio
  • MS Project+
  • MS Office
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe Acrobat Pro
  • Hardware
  • Dell
  • HP/Compaq
  • Apple
  • IBM
  • Cisco
  • Nortel
  • 3Com
  • Fluke
  • Intel
  • Platforms / Operating Systems
  • Windows Server 2003/2008 R2 /2012
  • Windows XP/Vista/7/8/8.1/10
  • MAC OS X
  • DOS
  • Novell Netware 2x-6.5
Experience
Technical Sales Engineer
November 2014 to Current Identification International, Inc
  • Designed, implemented, and managed a wide area network consisting of 3 sites connected via site-to-site VPN using Cisco ASA 5505 firewall/router appliances with upgraded memory and firmware.
  • Scope of Work included configuring: firewall rules for network perimeter security for and between each site inter-site and intra-site traffic flow and access and restrictions between groups, networks, and resources access for teleworkers using VPN clients DMZs for internet facing servers syslogs for auditing Built.
  • configured and managed front and backend servers to FIPS 140-2 standards for a website that collects federal contractor fingerprint transactions in order to send them to the Defense Manpower Data Center (DMDC) for adjudication by the Office of Personnel Management (OPM) in support of security clearances.
  • Managed and manned the Help Desk providing Tier 1 and Tier 2 support for over 15,000 systems for direct customers, as well as our authorized dealers and value added resellers.
  • A position was created for me in the Sales Department as a Technical Sales Engineer in order to better support current and potential customers with large and complex sales, and to help them realize a better return on investment (ROI).
  • Additionally, directly responsible for sales into states and managed a national contract we were awarded with the Association of Educational Purchasing Agencies (AEPA).
  • Responsible for developing marketing plans and strategies to reach and retain customers.
  • Built, configured, and maintained entire www.FPCheck.com system.
  • A secure website with front and backend servers that have been configured to conform to NIST FIPS140-2 specifications.
  • System is built for use by DOD cleared facilities to aid in performing security clearance applications by submitting fingerprint transactions securely to DMDC.
  • For 2 years solely provided Tier 1 and 2 support for direct and dealer customers (approximately 8,000 systems).
  • Managed and manned help desk that provided Tier 1 and 2 support for over 11,000 systems (including reseller channel).
  • Remotely, and in the field, installed hundreds of systems and trained thousands of police, military, and security officers in how to fingerprint and utilize our products in order to submit biometric data to clearinghouses in support of criminal history background checks.
  • Built, configured and maintained many Microsoft servers, including CRM, Exchange, file, and web.
  • Brought ELCOs and LCOs (Early and Local Census Offices) online and connected to the secure FDCA network during a nationwide rollout (in preparation for the 2010 Census enumeration).
  • Received, cataloged, setup, installed software and hardware, configured, tested, and hardened the clients, servers, laptops, VOIP phones, and network printers.
  • Designed and implemented a $300,000 IT Plan for Detroit Public Schools Office of Student Transportation (DPS OST).
  • This increased user and resource efficiency, thereby saving money for the department.
  • Designed, managed the installation of and programmed the HID proximity system for DPS OST that enabled the tracking of employee work time, limited access to secure areas, and gave them the ability to monitor all attempted accesses from all locations from just one site.
  • This saved the department money through hiring less security personnel, accurate time keeping for employee payroll, and less shrinkage due to unauthorized or undocumented access to company resources.
  • Administrator for HID server.
  • Managed the upgrade of the IP based video security system for DPS OST at their 2 locations.
  • Administrator for Video Server.
  • Setup and managed access for authorized personnel at their workstations as well as to offsite security.
  • Managed project with DPS Telecommunications Dept.
  • and AT&T for a full IP telephone system changeover / upgrade at both DPS OST sites to a Nortel Symphony based VOIP system to support the Call Center's heavy demand.
  • Symphony Server administrator.
  • i3) [a Department of Defense (DoD) cleared facility - Present.
Sr. Tech Support Engineer Help Desk
October 2009 to November 2014 Department of Justice Confidential Security Clearance
  • Filling duties of 3 positions for the last 2+ years (Tech Support Engr, IT Mgr, Help Desk Mgr) Technical Sales Duties Directly responsible for sales, strategy, and RFP bids at the state level and other non-federal sectors.
  • Support National Sales Director and CEO with Federal Government bids and customers.
  • Manage a contract with a national educational purchasing cooperative.
  • Interact directly with development group, tech support group, operations and manufacturing, and vendors to make sure all deliverables will be on time and within promised parameters.
  • IT Duties Responsible for daily, weekly, and monthly maintenance of IT infrastructure.
  • Including all Servers, clients, printers, network appliances, routers and infrastructure.
  • Work directly with Chief Technology Officer and Director of Operations to prioritize and plan short, mid and long term IT Projects.
  • Work with other support staff as necessary to complete project tasks on time and budget.
  • Build and configure servers, setup clients, configure routers, and build out network as necessary.
  • Tech Support Duties Provide Tier 2 Support for inVize ID and FPCheck software, both of which are developed in house.
  • Provide Tier 2 Support for biometric devices we manufacture in house, as well as third party devices we sell as part of turnkey solutions.
  • Tier 2 Support includes troubleshooting customer client installation issues, network issues, and MS SQL Server issues.
  • Configure customer security software and firewalls to allow traffic for our products to operate properly.
  • Perform field installations for customers that purchase onsite installation and training.
  • Customers include: Federal, State, and Local Governments; all branches of the military; educational sector; healthcare sector; and other industries requiring background checks and clearances.
  • Interface with Sales Department, Development Department, and Manufacturing Department to make sure every customer is provided a comprehensive customer service experience, and every ticket is taken care of.
  • Every issue is tracked in the ERP/ CRM.
  • Duties Provide Tier 1 customer service phone support for in house manufactured software and hardware for i3 direct customers.
  • Provide Tier 2 customer service support for i3 dealers, i3 resellers, and their customers.
  • Support is provided by phone and remote computer assistance.
Census FDCA Deployment Site Lead IT Project Manager
June 2008 to September 2009 Unisys Corporation
  • TITLE 13 Medium IT Security Clearance Managed a team consisting of installation technicians, a cabling team, and the equipment delivery agent with different team members from week to week.
  • Therefore, had to retrain team members on a weekly basis before and during each deployment.
  • Work scope at each site installation included: coordinating and overseeing the cable infrastructure installation; installing the server rack and equipment and appliances, including cabling; coordinating the delivery of installation equipment and managing the EDA team and IT Support Technicians; scanning and cataloging each piece of equipment to a secure database; deploying the equipment to the floor; connecting equipment to the secure network; configuring and testing equipment.
  • Configured each workstation, server, and router personally due to Title 13 security clearance policy.
  • Prepared systems for hardening.
  • Continuous communication was kept with the Unisys Deployment Center (UDC) and arrivals, daily installation progress status, issues, phase completions, and departures were reported.
  • Responsibilities included overseeing the installation of the infrastructure, testing and documenting all operable automation and infrastructure equipment.
  • Maintaining site data security and integrity.
  • Also responsible for all installation requirements, such as hardware failures, missing hardware, staffing issues, obtaining sign-offs at the completion of site installation, and all customer communications.
Sr. Local Network Administrator
March 2006 to March 2008 Detroit Public Schools, Office of Student Transportation
  • LNA) / IT Project Mgr.
  • Oversaw and coordinated a spending budget of $300,000 for the IT division within the Office of Student Transportation.
  • Designed and implemented an IT plan to increase workflow capacity, printing efficiency, and redundant communication between the two terminal sites located on opposite sides of Detroit.
  • The Plan included replacing and/or upgrading all clients and some server systems, laptops and training for managers, and workgroup printers.
  • This comprehensive project consisted of many smaller projects and initiatives which were seen through to completion, on time and on budget.
  • Recommended, implemented, and managed a security access card (HID) system for both departmental sites.
  • Setup VPN connecting both OST sites allowing for a secure network for the HID system, IP Security Camera system, the Terminal Parts inventory system, and the Fuel maintenance system.
  • Setup secure wireless access for guard stations for both sites to enable them to monitor the IP video security camera system.
  • Installed servers/workstations and software for Video Security System with access through the network, as well as to offsite security.
  • Setup secure IP video conferencing between both terminals through VPN.
  • Managed project with DPS Telecommunications Dept.
  • and AT&T for a full IP telephone system changeover / upgrade at both sites.
  • Provided technical/customer service support for over 100 administrative staff and 800+ bus drivers and attendants, at both terminal sites.
  • Setup and managed HP Proliant Blade Servers and Dell Poweredge Rack Servers running Windows 2003 Server.
  • Frequent management and use of Active Directory.
  • Pulled cable for various projects.
  • CAT5e and 6 for Ethernet (data, VOIP, and HID, and video conferencing), as well as coaxial for video.
Education
1987 Virginia Polytechnic Institute and State University (Virginia Tech)
Diploma : 1985 William Fleming Sr. High － Roanoke, VA
Certifications
COMPTIA A+ Certification, 2000 IBM Warranty Basics Certification (Workstation, Laptop, and Server)
Skills
3Com, A+ Certification, Active Directory, administrative, Adobe Acrobat, Adobe Illustrator, Adobe Photoshop, Apple, auditing, automation, Budget, cable, cabling, Call Center, CAT5, Cisco, Client/Server, com, Compaq, competitive, Hardware, CRM, Client, clients, customer service experience, Customer Service, database, delivery, Dell, DHCP, DNS, DOS, drivers, Engineer, ERP, Ethernet, Filling, Firewalls, firewall, FTP, Government, phone support, Help Desk, HP, hiring, IBM, Intel, inventory, IP, IT Project Management, IT Support, LAN, laptops, Legal, MAC OS, Director, managing, marketing plans, Mcafee, memory, access, Exchange, money, MS Office, Office, MS Project, Windows, 2000, Windows XP, network printers, network, Networking, networks, Nortel, Novell Netware 2, Operating Systems, payroll, personnel, Personnel Management, Camera, police, Poweredge, printers, programming, progress, project management, Proliant, Purchasing, Quality Assurance, RFP, router, Routers, Sales, scanning, Security Clearance, Servers, SMTP, Software Troubleshooting, MS SQL Server, staffing, strategy, Switches, Symantec, Symphony, TCP/IP, Technical Sales, Tech Support, Telecommunications, telephone, phones, phone, Telnet, Transportation, troubleshooting, Unisys, upgrading, upgrade, Video, video conferencing, VPN, Visio, Vista, VOIP, website, wide area network, WAN, Windows Server, workflow
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Resume Overview

Companies Worked For:

  • Identification International, Inc
  • Department of Justice Confidential Security Clearance
  • Unisys Corporation
  • Detroit Public Schools, Office of Student Transportation

School Attended

  • Virginia Polytechnic Institute and State University (Virginia Tech)
  • William Fleming Sr. High

Job Titles Held:

  • Technical Sales Engineer
  • Sr. Tech Support Engineer Help Desk
  • Census FDCA Deployment Site Lead IT Project Manager
  • Sr. Local Network Administrator

Degrees

  • 1987
    Diploma : 1985

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