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Technical Representative Resume Example

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TECHNICAL REPRESENTATIVE
Career Statement

Multi-talented graduate student who is consistently rewarded for success in work and academic profession. Experience in psychology and technology, with internships with a start-up clothing company called Ricchezza Forever, evaluating data trends for sales, and helping their social media sector. Attended Georgia Institute of Technology Coding Bootcamp specializing in Data Analytics and visualization and graduated with a Bachelors of Science Psychology degree makes me a valuable asset to any company.

Skills
  • Microsoft Office Suite
  • Adobe Photoshop, Acrobat, and Illustrator
  • Tableau
  • Visual Basic for Application (VBA)
  • Python
  • API
  • HTML
  • CSS
  • Bootstrap
  • JSON
  • SQL, SQLite, and Postgres SQL
  • Data Visualization
  • Data Manipulation
Work History
Technical Representative02/2020 to Current
Sprint, Atlanta, GA
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing
  • Computed total costs and profit requirements for customer sales to provide accurate pricing
  • Demonstrated products and specific features at customer locations and special events
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Patched software and installed new versions to eliminate security problems and protect data
  • Prospected twenty potential customers per week through direct outbound calls and maintained solid 30% conversion and SPS rate
Lead Consultant08/2017 to 02/2020
FedEx Office Print & Ship Center, Atlanta, GA
  • Acknowledged customer issues and resolved their problems quickly and efficiently
  • Collaborated with colleagues to discuss market information and strategies
  • Employed knowledge of computers and logistics to make appropriate service recommendations for customers
  • Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads
  • Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks
  • Developed program schedules and monitored milestones, managing production flow to guide all production orders to correct and timely completion
  • Assisted clients in fully integrating company solutions into current business environments, providing input on best practices and recommendations for maximizing utility of company solutions
  • Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation
  • Handled over 50 customers, managed systems alone and handled over 50 customers, while increasing sales by 5% in store
Supervisor07/2016 to 08/2017
Bath & Body Works, Atlanta, GA
  • Conducted market research to learn current trends and to perform sales activities accordingly
  • Emphasized specific product features that would stand out to customers, showing them product limitations and capabilities
  • Followed up with customers ensuring their satisfaction with their purchases
  • Number one top seller in Southeast Region Promoted within first year to Key Holder
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Developed training, task and process guidelines and communicated clear and concise directions to employees
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern
  • Oversaw and optimized work of 10 sales associates performing high-quality customer work
Education
Bachelor of Science: : Psychology, 2020
Georgia State University - Atlanta, GA
  • Graduated Magna Cum Laude
  • Member of National Society of Collegiate Scholars
  • Minored in Computer Information Systems
Certification: : Data Analytics, 2020
Georgia Institute of Technology - Atlanta, GA
  • Bootcamp that teaches current technical skills in the industry
  • 3 Collaborative projects presenting new skills in diverse groups
  • ETL Project with 2 sets of Datasets
  • Https://github.com/cdrake11
Relevant Course Work
  • Intro and Advanced Research Design/Data Analysis
  • Computer Information Systems
  • Cognitive Psychology
  • Multicultural Psychology
Affiliations
  • Psi Chi- Georgia State University Chapter-2019
  • National Society for Collegiate Scholars- 2016
  • Southshore Leadership Youth Community Engagement Alumni- 2014
Internships

Ricchezza Forever, Atlanta,GA , 2017-2018

  • Collect and analyze data for clothing sales
  • Research customer trends
  • Monitor social media page
Volunteer Work

Enchanted Closet- Volunteer, Spring 2019

  • Outfitted over two hundred metropolitan Atlanta high school girls from low income families for prom dresses
  • Sorted and organized prom dress donations for dress give-away event

Hagar House- Volunteer Spring 2019

  • Assisted parents with resume creations, search for employment, increase computer skills, and seek housing.
  • Provided child care while mothers participated in various programs and activities

Redeemed Fellowship Church- Volunteer 2014-2016

  • Assist in cleaning the church before and after community events
  • Help organize community events, to help at risk youth provide child care to children of church members during church services
  • Youth Leader/Counselor for children of Redeem Fellowship Church
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Resume Overview

Companies Worked For:

  • Sprint
  • FedEx Office Print & Ship Center
  • Bath & Body Works

School Attended

  • Georgia State University
  • Georgia Institute of Technology

Job Titles Held:

  • Technical Representative
  • Lead Consultant
  • Supervisor

Degrees

  • Bachelor of Science : Psychology , 2020
    Certification : Data Analytics , 2020

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