Technical Project Manager Ii Release Coordinator resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Seven plus years experience in software deployment technologies Six plus years performing system administrator job duties Six plus years experience in managing software licensing, upgrades and enhancements Five plus years experience in Citrix development/deployment and VMWare Two plus years experience developing SDLC
  • Virtualization Technologies - vCenter, vSphere/Virtual Lab Manager, vCAC, vCloud, ESXi, Citrix XenApp, XenDesktop, App-V, Provisioning server, Thin Clients and App Lock
  • Operating Systems - Windows 98/2000/XP/7/8
  • Server Systems - Windows Server 2003/2008/2012
  • Database Technologies - SQL Server 2000/2005/2008/2012, MS Access
  • Deployment Technologies - WSUS, GP Management, SMS, SCCM 2007
  • Microsoft Technologies - AD, DNS, Word, Excel, Visio, Sharepoint 2013
  • Languages - Powershell, JavaScript, VB Script, ASP.NET, HTML
  • Development Environments - Dreamweaver, Visual Studio 2008/2010
  • Web Technologies - JavaScript, VB Script, HTML, IIS, apache, tomcat
  • Remote Technologies - Logmein, WebEx, Sonic Wall, GoToAssist
06/2015 to Present Technical Project Manager II Release Coordinator PNC Bank | City, STATE,
  • Develop and maintain Release Management Sharepoint site.
  • Develop and maintain Release Management processes (SDLC) and procedures Coordinate and manage all production releases.
  • Perform change management functions Work closely with Line of Business, managers, PMs, developers and QA.
  • Develop and maintain all production yearly release milestones and calendar events.
  • Develop and maintain all individual production release schedule timelines.
  • Create and maintain scope, implementation guide, risk document and other release documents.
  • Facilitate performance testing for each production release.
  • Manage mock deployments into lower environments.
  • Manage Code Freeze Exception and Deferred Defect process.
  • Coordinate all service request for production day task and activities.
  • Manage defect management processes during functional and regression testing.
  • Compile detailed defect status reports during functional and regression testing.
  • Manage all PINACLE status, implementation guide, Go/NoGo and release meetings.
  • Communicate PINACLE release milestone dates to Service Partners/Vendors.
  • Communicate PINACLE release milestone dates to LOB, TMCC and PNC participants.
  • Manage production day task and activities.
  • Manage closure of defects and monitoring post-production release.
06/2012 to 06/2015 System Configuration Engineer II HighJump Software/True Commerce | City, STATE,
  • Managed Release Management Process.
  • Facilitated weekly Release Management meetings.
  • Facilitated daily scrum meetings / scrum master duties Collaborated with multiple Agile teams to deliver quarterly production releases.
  • Coordinated with product owners to ensure quality throughout the product lifecycle, including reviewing specifications, developing schedules and resolving issues.
  • Configured multiple QA and development environments.
  • Performed System Administrator duties for QA and development environments.
  • Configured and managed QA and development environments using VMWare vSphere.
  • Developed and managed multiple ERP configurations systems within Virtual Lab manager.
  • Created and managed virtual machines within the virtual lab environment.
  • Developed functional and technical specification reviews.
  • Identified and escalated issues related to plan and quality.
  • Participated in developing support strategies that supported the environmental needs throughout the software development lifecycle.
  • Developed and managed environment configuration related to release plans.
  • Delivered base-lined branches to the QA and development teams.
12/2008 to 06/2012 Application Software Specialist Butler County Community College | City, STATE,
  • Project leader for Citrix environment.
  • Scheduled and performed Citrix XenServer 6 migration and preventive maintenance.
  • Managed and maintained the creation/maintenance of Citrix XenDesktop & XenApp.
  • Managed the creation/maintenance of Citrix desktop images.
  • Managed license deployment and support of Citrix desktop software applications.
  • Assess and determine college software needs across the entire college community.
  • Developed and managed software deployment applications.
  • Assisted with developing training opportunities and provide ongoing support for all college software.
  • Assisted and help develop procedures to improve the effectiveness of campus technology.
  • Managed and planned all aspects of college software licensing, upgrades, and enhancements.
  • Monitored and maintained proper records to track all software licensing.
  • Assisted with budgeting software license agreements.
  • Ensured software licensing compliance.
  • Performed planning of technology related hardware upgrades, monitor the performance and diagnose problems associated with college software/hardware.
  • Coordinated preventive maintenance and emergency repair services for college software packages.
  • Coordinated plans for allocation and investment of resources for software needs.
Expected in May 2014 Master of Business Administration Degree | Franklin University, Columbus, Ohio GPA:
Expected in May 2009 B.S. Degree | Information Technology , , GPA:
Information Technology
ASP.NET, Dreamweaver, AD, Agile, apache, budgeting, change management, Citrix, hardware upgrades, hardware, Clients, Database, DNS, ERP, functional, HTML, IIS, JavaScript, meetings, MS Access, Excel, Sharepoint, SQL Server 2000, Microsoft Technologies, 2000, Windows 98, Word, migration, Operating Systems, processes, Project leader, quality, QA, scrum, SDLC, SMS, software development, specification, System Administrator, tomcat, upgrades, VB Script, Visio, Visual Studio, Windows Server

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Resume Overview

School Attended

  • Franklin University

Job Titles Held:

  • Technical Project Manager II Release Coordinator
  • System Configuration Engineer II
  • Application Software Specialist


  • Master of Business Administration Degree
  • B.S. Degree

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