technical project manager resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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Seasoned Telecommunications Manager with experience maintaining well-functioning business systems and customer services. Results-driven and diligent in directing and optimizing operations.

  • Project Management
  • Work Planning and Prioritization
  • Workforce Management
  • Planning and Implementation
  • Multitasking and Prioritization
  • Quality Control
  • Service Improvement Analysis
  • Incidents Management
  • Problem-Solving
  • Time Management
  • Technology Planning
  • Product Integration
  • Network Configuration
  • Organizational Skills
  • Project Coordination
  • Delivery Scheduling
  • Team Management
  • Technology skills such as 2G,3G,4G & 5G
  • RAN, RF & Transport telecom domain skills
  • RAN Product skills of Ericsson, Nokia, Samsung, Huawei & ZTE
Technical Project Manager, 12/2021 - Current
Ultimate Kronos Group Scottsdale, AZ,
  • Collected and reviewed project stakeholder requirements with help of meetings, walkthrough and interviews, produced business requirements documentation and created mock-ups.
  • Worked with end users, technical professionals, administrators and testers to review requirements, conduct tests and implement solutions.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Delivered technical projects to achieve client business requirements.
  • Streamlined and improved system and resource allocation.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Troubleshot and resolved problems with programs and systems.
  • Managed expense tracking, schedule coordination and performance assessments.
Service Delivery Manager, 07/2020 - 11/2021
Horizontal Pensacola, FL,
  • Identified opportunities to reduce cost and improve services.
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
  • Reviewed profit and loss statements and metrics to identify trends and opportunities.
  • Drafted budgets, monitored warehouse costs and reduced expenses.
  • Managed service delivery expectations.
  • Established policies and strategies for resource allocation and infrastructure while managing service delivery expectations.
  • Developed strategies and policies for resource infrastructure and allocation.
  • Led and managed projects to support logistics efforts and plans.
  • Consistently met company and department objectives within budget and time constraints.
  • Utilized ordering, tracking and billing systems and associated processes.
  • Managed day-to-day operations, monitoring deliveries and overseeing Task.

Projects -

T-Mobile - Anchor, Excalibur, EME, Base band Migration, CRAN


Verizon - Baseband Migration, CBAND, CRAN, EME.

Problem Manager, 02/2019 - 07/2020
Twitter Atlanta, GA,
  • Analysis of the incident occurs in the Emergency services network.
  • Identify the Vulnerable nodes in the network and provide recommendation for the prevention.
  • Service Impact analysis of heat wave, storm etc in Cellular Network.
  • Major & Service incident reporting to customer and discussion of the Risk and mitigation plan.
  • Interacted with prospects and customers at various events, including webinars, seminars and workshops.
  • Tracking of the known error, Risk, and mitigation plan with Coordination, Communication & Facilitation with customers.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Identified business issues, creating customized solutions for individual problems.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Wireless Engineer, 01/2015 - 02/2019
Apex Systems Little Rock, AR,
  • High and Low-level design for implementation of RAN.
  • Integration and Configuration of Huawei EUTRAN, UTRAN & GRAN product for LTE, UMTS, GSM Services.
  • Features Testing, validation & implementation.
  • Proof of concept testing in customer LAB and solution delivery for implementation
  • Performed regular tests on systems to keep components functional.
  • Capacity expansion of GSM, UMTS & LTE network & Network modernization.
  • IP Clock installation and integration.
  • Troubleshooting of various severity issues in RAN Network.
  • Technical Training to customer and partners for the hardware and software and deployment.
Senior Engineer, 06/2011 - 01/2015
Lear Corporation Hamtramck, MI,
  • Planning, Scheduling & execution of Base station Re-homing in RNC.
  • Configuration and field support for the antenna swap with RET definition.
  • Closely monitoring of KPI and troubleshooting of RSSI, VSWR issue after antenna swap.
  • Troubleshooting of internal and external alarm in RAN.
  • Feature activation in UMTS RAN Nodes such as 2ms TTI and HARK.
  • UMTS and LTE Node installation, commissioning and configuration.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Led network development, software implementation and server maintenance.
Telecom Engineer OMCR, 03/2009 - 05/2011
L&T Infotech Research Triangle Park, NC,
  • Installation, integration and configuration of RAN nodes of UMTS, GSM technology and operation support system.
  • Software Update and Up gradation of RAN Nodes such as RNC, BSC and Base station.
  • Troubleshooting of various Alarm related to RAN Nodes.
  • Preventive & corrective maintenance RAN nodes.
  • Acceptance test (AT) for RNC, BSC,TC and Base station.
  • Planning and configuration of base station Re-homing in new BSC and RNC.
  • Augmentation of Ater-E1, A-PCM, Gb-PCM and tested traffic on the augmentation E1
  • Operating & maintaining the network involving corrective & preventive maintenance for trouble free operations with maximum network up time & efficiency
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Graduate Engineer Trainee, 01/2008 - 03/2009
Indian Telephone Industries Limited City, STATE,
  • Worked in MSC based ZTE CDMA 2001-1x & EVDO Project in BSNL.
  • Installation & commissioning of CDMA Base station.
  • Acceptance & Coverage Test of Base station.
  • Monitoring and troubleshooting alarm in CDMA network.
  • Coordinating with filed support to resolve any network degrading faults base station.
  • Oversaw quality control checks for BSNL CDMA project.
Education and Certification
Bachelor of Engineering: Electronics & Communication Engineering, Expected in 08/2007
Rajiv Gandhi Technical University - Bhopal India,
Status -

Technology coursework & Certification

- 5G NG RAN Architecture, Physical Layer, Signaling, Protocol, network Slicing , MEC.
- LTE, UMTS, GSM Architecture,Signaling ,Protocol, installation, integration & configuration.
- RAN Product coursework of Ericsson, Nokia, Samsung, Huawei & ZTE.

Project Management Certification

Certified Prince2 (Projects IN Controlled Environments – Foundation & Practitioner).
Certified Ericsson BUGS (Business Unit global services).

On Going Course


Virtualization, Dockers & Kubernetes

Awards and recognition

- Recognized for IBS Ooredoo Qatar proof of concept project Indoor.

- Appreciation award by Customer for flawless delivery of RAN Expansion project Mexico.

- Ericsson ACE AWARD for outstanding contribution in Node B re-homing.

- Ericsson Star of the Month award *2.

- Certificate of Excellent delivery by Customer *4.

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Resume Overview

School Attended

  • Rajiv Gandhi Technical University

Job Titles Held:

  • Technical Project Manager
  • Service Delivery Manager
  • Problem Manager
  • Wireless Engineer
  • Senior Engineer
  • Telecom Engineer OMCR
  • Graduate Engineer Trainee


  • Bachelor of Engineering

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