A solutions and customer-centered Professional, able to successfully prioritize and manage multiple and concurrent projects, and meet and exceed challenging objectives.
Technical Project Manager, Center Refresh Project February 2012 to October 2012Zycron - FedEx Office － Plano, TX
Plano, TX Feb. 2012 - Oct. 2012 Technical Project Manager, Center Refresh Project Served as the single point of contact between HP and FedEx throughout the deployment of over 1,900 HP server packages to 1,828 FedEx locations as Project Manager for the Center Server Refresh Project.
Oversaw the entire Project Lifecycle including overall scope, schedule, risks, resources, communications, stakeholder management, and overall quality of HP Services.
Provided leadership and strategic direction to the FedEx Project Team in the development of deployment schedules, processes and procedures, workflow and labor scheduling, communications plans, reporting requirements, change control, and escalation management.
Global Situation Manager March 2011 to February 2012HP Enterprise Services - Bank of America － Plano, TX
Provided senior-level incident/situation management for high-client visibility/critical impact voice and data network issues for a provider of industry leading enterprise outsourcing, infrastructure, consulting, and support services.
Performed incident, problem, and change management per ITIL; managed the quality and content of communications between stakeholder bridges, status reports, executive updates, and incident summaries.
Directed all details of high-severity/high-visibility incidents; maintained precise timelines and written status updates of actions and progress towards service restoration.
Ensured adherence to all established processes and checklists; made certain that all needed SME, leader, and vendor management escalations occurred as quickly as needed.
Participated in post-incident activities aimed at identifying Reason for Outage (RFO) and Root Cause.
Lab Engineer/Project Manager June 2010 to January 2011Fortress Solutions － Plano, TX
Plano, TX Jun. 2010 - Jan. 2011 Lab Engineer/Project Manager A leading local provider of cost effective hardware repair, technical, and logistics support to the Telecom and Information Technology industries.
Conceptualized ideas for continuous/breakthrough improvements; performed daily audits, provided frequent status updates to executive management, and improved results.
Maintained test lab; requested parts/equipment, minimized and/or eliminated production delays, and generated test procedures, preventive maintenance, and related documents in accordance with ISO.
Network Translations Specialist III October 2000 to December 2009XO Communications/Allegiance Telecom － Plano, TX
Tasked to provide second-level switch technical support for the LUCENT 5ESS, DMS 100/500, SONUS GSX9000, and Cisco Switches within the network.
Provided day-to-day support to customers, Field Operations, the NOC, Engineering, Vendors, and Marketing; analyzed and documented related problems with the Network and associated equipment to resolution.
Documented technical issues using appropriate trouble ticket systems; followed established escalation processes and procedures and reported findings to upper levels of management.
Associate of Science : Convergent Technology, 2007Collin County Community College － Plano, TX, USCollin County Community College - Plano, TX 2007 to 2007 Coursework completed towards Associate of Science in Convergent Technology Certifications/Professional Development/Advanced Training * Various Management & Telecommunications Training Courses * ITILv3 Foundations (EXIN)
Certification : CompTIA Network+CompTIA A+ Certification * CompTIA Network+ Certification Technical Addendum/Breadth of Knowledge Operations Support Systems: Metasolv/TBS, Remedy, Clarify, UNIX, AS/400, Maximo Switches/Routers: Cisco 1800/1900/2600/2950, Sonus GSX9000, Various Class 5 TDM Switching Platforms Network Environments: SONET, MPLS, TDM, ATM, LAN, WAN, MAN Protocols: TCP/IP, UDP, HTTP, Telnet, FTP, RIP, RIPv2, EIGRP, OSPF, BGP, VRRP, TFTP, FTP, SMTP, POP3 Operating Syytems/Software: Cisco IOS 12.4 - 15.1, Adobe Creative Cloud, Mac OS X 10.9, MS Office 2011 for Mac, Windows 7, Microsoft Office 2010, MS Project 2010, MS Visio 2010, SharePoint, MS FrontPage, MS-DOS
ArmyUnited States Army - Electronic Switching Systems Operator/Maintainer - Honorably Discharged