technical project manager resume example with 14+ years of experience
JessicaClaire
, San Francisco, CA609 Johnson Ave., 49204, Tulsa, OK
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Summary
Certified PMP IT Project Manager with 14+ years of management experience leading software development, application cloud migrations, and infrastructure upgrades using Waterfall and Agile methodologies. Proficient in delivering tailored IT solutions, generating $1M+ in cost savings. Achieved an average 98% customer satisfaction score by meticulously adhering to project scope, schedules, and budgets. Holds an active Top Secret security clearance.
Experience
Technical Project Manager, 05/2018 to Current Digital Turbine – Austin, TX,
Achieved $1M+ in business growth by assembling cross-functional teams, controlling a $2M budget, and
orchestrating simultaneous complex IT projects, delivering projects within scope, schedule, and budget
Diminished IT infrastructure expenses by 110%, constructed a gap analysis, negotiated a cloud-based
solution, and led the implementation of the ServiceNow ITSM application impacting 30k users
Boosted software development team’s collaboration in year one by 125% by instituting Agile
methodologies, coaching teams on Scrum ceremonies, self-organization, and continuous improvement
Strengthened customer satisfaction scores by 40% by integrated efforts with internal and external
stakeholders to define project scope, objectives, and deliverables
Spearheaded a continuous improvement initiative, resulting in a 15% reduction in project defects.
Heightened sprint velocity by 30% by guiding and coaching high-performing teams, decreasing defects
per sprint by 20%
Reduced project delivery time by 55%, implementing Agile best practices, such as user story estimation
techniques and task decomposition strategies, increasing customer satisfaction by 40%
Enhanced backlog grooming efficiency by 45% partnering with Product Owners to prioritize and refine
the product backlog, maximizing on-time feature delivery by 30%
Promoted cross-functional collaboration and transparency by implementing visual management tools,
leading to a 25% reduction in communication overhead and a 20% improvement in team collaboration
Established continuous integration and automated testing practices, resulting in a 30% reduction in
software defects and a 15% increase in overall software quality.
Project Manager, 12/2008 to 04/2015 Techflow, Inc – Columbia, SC,
Directed cross-functional teams while controlling a $1.5M budget spearheading an enterprise
assessment of IT systems, governance improvements, and infrastructure upgrades
Attained $3.5M in annual cost savings and reduced asset tracking errors by 125% by launching an IBM
Cloud IT Asset Management (ITAM) SaaS solution impacting 20K users
Implemented project governance processes and quality control measures, resulting in a 15% increase in
project deliverable quality and a 20% reduction in rework
Installed performance metrics and KPI tracking systems, resulting in a 20% improvement in project
forecasting accuracy and a 10% increase in team performance.
Education
Master of Science: Business Administration, Expected in to Cambridge College - Boston, MA GPA:
Bachelor of Science: Information Systems and Technology, Expected in to Old Dominion University - Norfolk, VA GPA:
Highlights
Technical Skills:
AWS| Azure| Cloud Computing| Confluence| IBM Cloud| JIRA| MS Project| MS Visio| Oracle
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