Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Technical data reporting
  • Project organization
  • Technical support services
  • Technical solutions development
  • Supporting projects
  • Technical document reading
  • Project lifecycle
  • Technical direction
  • Project tracking
  • Technical documents comprehension
  • Project management expertise
  • Project execution coordination
  • Project-based learning
  • Technical specification adherence
  • Project management experience
  • Project documentation
  • Project milestone monitoring
  • Technical and diagnostic support
  • Technical specification updates
  • Project strategy
  • Coordinating project schedules
  • Technical services
  • Leading projects
  • Special project coordination
  • Project development
  • Project goals and milestones
  • Project assistance
  • Interpreting technical documentation
  • AS/400
  • Coordinating projects
  • Report and technical writing
  • Technical infrastructure migration
  • Project plan understanding
  • Life cycle project management
Experience
04/2018 to 12/2019 Technical Project Manager 4 Comcast | Dallas, GA,
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Supported lines of business department by compiling paperwork and taking detailed meeting minutes.
  • Collaborated in development of departmental procedures.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed product upgrades to the most recent version for the following products supported by Wells Fargo: Apache, Apache HTTP, JBoss, Java, Tomcat, WebLogic and Wildfly utilizing PAC2000 to create and submit the change request
  • Performed product, instance ID, binary path and configuration path TAR / ZIP / REMOVE for non-compliant, inactive and / or no longer in use items by utilizing PAC2000 to create and submit the change request
  • Managed the progress of each Change Request submitted to PAC2000
  • Communicated to the line of business contact the status of each Change Request submitted on their behalf and the next steps
  • Closed each request that was submitted in PAC2000 after the line of business has confirmed no negative impact has been identified
04/2016 to 10/2017 Technical Project Manager 5 Leidos | Silver Spring, MD,
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Worked with various line of business partners to provide infrastructure support for applications under Consumer, Corporate, Lending, Securities, Wealth, Wholesale and WIM
  • Determined with the line of business the best business approach to address each environment that is being requested for Upgrade and / or TAR / ZIP / REMOVE
  • Ensured products that are being utilized by the line of business are compliant based on Wells Fargo standards
  • Performed product upgrades to the most recent version for the following products supported by Wells Fargo: Apache, Apache HTTP, JBoss, Java, Tomcat, WebLogic and Wildfly utilizing PAC2000 to create and submit the change request
  • Performed product, instance ID, binary path and configuration path TAR / ZIP / REMOVE for non-compliant, inactive and / or no longer in use items by utilizing PAC2000 to create and submit the change request
  • Managed the progress of each Change Request submitted to PAC2000
  • Communicated to the line of business contact the status of each Change Request submitted on their behalf and the next steps
  • Closed each request that was submitted in PAC2000 after the line of business has confirmed no negative impact has been identified
04/2014 to 10/2015 Technical Project Manager 5 Wells Fargo Bank | City, STATE,
  • Earned reputation for good attendance and hard work
  • Managed a small portion of servers that required Disk Space Remediation to allow OS PATCH updates to occur and maintain Compliance and Standard for roughly (in total) 3000 Windows, UNIX and Storage servers
  • Created Change Request through PAC2000 for servers meeting the qualifications for Disk Space Remediation per guideline provided by Senior Leadership
  • Worked with Line of Business to determine scheduling of Change Request as not negatively impact customer usage during business hours
  • Worked with Engineers to develop and create Work Orders for Disk Space Remediation
  • Reviewed and approved Change Request in PAC2000 for Server Decommission
  • Analyzed server information provided in Change Request from Line of Business for server(s) decommission
  • Initiated and maintained Project Tracking Portal (PTP) request for server decommission and reporting to Lines of Business and Management
  • Utilized other tools such as: EACO Reporting for server analysis, C:/ to ping server to validate if responding, STSP for milestone tracking of project (decommission) progress, LNS for Host Name and IP Reclaim and any other tool as it relates to communicating and tracking a project progress
08/2013 to 03/2014 Change Manager Bank Of America | City, STATE,
  • Inputted customer data into designated system, safeguarding financial and personal information to avoid breaches
  • Managed 5 small projects simultaneously while providing excellent leadership through communication and coordination skills
  • Provided detailed deliverables as well as managed work breakdown structure and lead project meetings
  • Ensured all operations and servicing procedures and preparation tasks were completed
  • Demonstrated an understanding of customer’s tactical goals and effectively participated in the development and implementation of business solutions
  • Managed project risk through comprehensive mitigation assessment and planning techniques
  • Actively managed the work efforts of multiple functional resources through the project plan
  • Developed documentation; monitors and reports project status; assesses the effectiveness and accuracy of documentation
  • Initiated and maintained reporting relationships with project stakeholders including team members, peers, managers, customers, and other affected departments to coordinate efforts across multiple business units and ensured continuous efficient management of projects; gathers input and feedback
  • Effectively assisted in directing both internal and external resources to achieve business solutions within project guidelines
Education and Training
Expected in 05/2003 Bachelor of Science | Business Administration And Managed Info Systems Pfieffer University, Charlotte, NC, GPA:
Expected in 05/2020 Cyber Security Boot Camp Certification | Cyber Security University of North Carolina At Charlotte, Charlotte, NC GPA:
Websites, Portfolios, Profiles
  • linkedin.com/Jessica-Claire-113a272

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Resume Overview

School Attended

  • Pfieffer University
  • University of North Carolina At Charlotte

Job Titles Held:

  • Technical Project Manager 4
  • Technical Project Manager 5
  • Technical Project Manager 5
  • Change Manager

Degrees

  • Bachelor of Science
  • Cyber Security Boot Camp Certification

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