Self-motivated [Job Title] experienced in supporting network infrastructure for multi-user and remote environments. Adept at communicating with key stakeholders in assessing project needs.
Technical Project ManagerJan 2008 - Current MCE CommunicationsSalem, NH
Review, analyze and evaluate customer's communication and data systems to provide system solutions to meet the demands of the customer; Work with third party vendors to provide best value technical solutions for customers; Prepare presentations for customers to provide network topologies, clearly outline system design options and project plans; Provide design support for new system installations and system upgrades including but not limited to NEC pbx telephone, T1, ISDN, cable modem, ATM systems; Collaborate with third party vendors, technicians, system users to ensure accuracy of final system design and project plan specifications; Provide customers with on-going technical support for usability issues and critical site problems; Install and support NEC pbx telephone systems and data networks in a windows environment; Extend and maintain T1 and fractional T1 services; Meet with the customers to promote the new products by giving demos and assist with the development of existing p.
Special Services TechnicianJan 2004 - Dec 2007 Verizon CommunicationsAndover, MA
Acted as Subject Matter Expert for central and field office technicians for the duration of the Massachusetts E911 project; Primary technical contact for field installation technicians assigned to the project providing technical expertise for application upgrades, technical training and process documentation to aid with day-to-day support issues; Designed and built staging area for the E911 project for testing of all systems to ensure quality performance and timely resolutions of technical failures prior to deployment; Responsibilities included initial walk-through to determine cable routing and equipment placement at police stations; assembly, testing and shipment of 5 complete systems per week including multiple servers, work stations and Nortel PBX.
Splice Service TechnicianJan 1987 - Dec 2004 Verizon CommunicationsMethuen, MA
Installation and repair of T1 circuits for top tier customers; 1 Interpret engineering blue prints for accuracy; Splice fiber optic and copper cables; Maintained outside plant to strict guidelines; Repaired aerial and underground telecom facilities; Called upon to address and resolve difficult/irate customer issues; Handled troubleshooting issues related to hardware and software applications; Supervised and monitored junior technician in installing and assembling of systems; Liaised and assisted staff members in various activities.
Associate of Science: Middlesex Community CollegeLowell, MA
Certificate in Applied Project Management: Boston UniversityTyngsboro, MA