Self-motivated [Job Title] experienced in supporting network infrastructure for multi-user and remote environments. Adept at communicating with key stakeholders in assessing project needs.
Review, analyze and evaluate customer's communication and data systems to provide system solutions to meet the demands of the customer; Work with third party vendors to provide best value technical solutions for customers; Prepare presentations for customers to provide network topologies, clearly outline system design options and project plans; Provide design support for new system installations and system upgrades including but not limited to NEC pbx telephone, T1, ISDN, cable modem, ATM systems; Collaborate with third party vendors, technicians, system users to ensure accuracy of final system design and project plan specifications; Provide customers with on-going technical support for usability issues and critical site problems; Install and support NEC pbx telephone systems and data networks in a windows environment; Extend and maintain T1 and fractional T1 services; Meet with the customers to promote the new products by giving demos and assist with the development of existing p.
2004 to 11/2007
Special Services TechnicianTemco – Washington, MO,
Acted as Subject Matter Expert for central and field office technicians for the duration of the Massachusetts E911 project; Primary technical contact for field installation technicians assigned to the project providing technical expertise for application upgrades, technical training and process documentation to aid with day-to-day support issues; Designed and built staging area for the E911 project for testing of all systems to ensure quality performance and timely resolutions of technical failures prior to deployment; Responsibilities included initial walk-through to determine cable routing and equipment placement at police stations; assembly, testing and shipment of 5 complete systems per week including multiple servers, work stations and Nortel PBX.
1987 to 11/2004
Splice Service TechnicianConsolidated Communications – Perry, FL,
Installation and repair of T1 circuits for top tier customers; 1 Interpret engineering blue prints for accuracy; Splice fiber optic and copper cables; Maintained outside plant to strict guidelines; Repaired aerial and underground telecom facilities; Called upon to address and resolve difficult/irate customer issues; Handled troubleshooting issues related to hardware and software applications; Supervised and monitored junior technician in installing and assembling of systems; Liaised and assisted staff members in various activities.
Education
Expected in
Associate of Science: Middlesex Community College - Lowell, MA GPA:
Expected in
Certificate in Applied Project Management: Boston University - Tyngsboro, MA GPA:
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