Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Experienced technical project manager with over 6 years of experience in Telecommunication industry and meaningful hands on automation experience using RPA technologies .

  • Certified Blue Prism Developer ( Robotic Process Automation)
  • Certified SAFe® 4 AGILE
  • Hands on experience developing, deploying and auditing RPA softwares such as UIPATH, BluePrism, Softomotive tools
  • Familiar with other RPA /RDA automation technologies
  • Certified Tableau Desktop 10 qualified Associate.
  • Experience in programming Language such as SQL,JavaScript,VBA
  • Experience in Business Process Mapping (worked with Visio)
  • Expert in Microsoft office
  • Strong project management skills.
  • Excellent communication, analytical/problem solving skills
  • Familiar with process improvement techniques (Six sigma, Kizen)
Work History
Technical Project Manager ( Lead RPA Developer), 01/2018 to Current
Aerojet RocketdyneOrlando, FL,
  • Lead and collaborating with business analysts to identify new process opportunities
  • Build High-Level architectural specifications, ensuring feasibility, functionality and integration with existing systems
  • Lead partnership with process owners and business partners to understand as-is process and design automation process flow using Visual tools like Visio
  • Implementing process automation solutions using RPA( BluePrism) /RDA (Softomotive)
  • Lead and collaborated in converting business requirements in to automation solution design
  • Directing and supporting team to generate detailed documents related to design, development and delivery of solutions like PDD,SDD,UAT test cases,PDI,ODI
  • Collaborated with other teams from concept to final delivery of solution
  • Creating proof of concepts to help business recognize feasibility of automation solution
  • Develop relevant use cases for clients engagements
  • Lead various responsibilities of project initiatives until project delivery and successful deployment
  • Manage and resolve issues that come up during development, discover and handle all possible system and business exceptions through designing recovery and exception handling strategies
  • Saved 8 MUSD by leading team of developers for deploying 15 RPA solutions in large scales for different organizations in Ericsson in 2 years
  • Gathering and sharing clients feedback and insights. Making recommendations on process improvement and collaborate with clients with focus on process improvement
  • Providing timely responses and solutions as required
  • Work within agile development technology (SAFE)
Senior Analyst, Business Operations, 09/2013 to 09/2017
EricssonCity, STATE,
  • Increased Ericsson service’s portfolio and sales tool called CAST (COST & SCOPING TOOL) utilization from 8% to 96%, reducing RFP lead time by 11 hrs. in one year that resulted in annual savings of 4 MUSD by automating presales process
  • Communicated with delivery and Pre-sale team in order to receive information about projects' cost items such as required resources, third party service providers,vendors, Materials for the purpose of resource planning, forecasting and CAST content management
  • Using Tableau Platform to create interactive Dashboards for visualizing data of Ericsson North America portfolio housed in CAST Database to improve cost analysis processes
  • Partnered with developers to automate manual processes, saving time and money while decreasing errors. Credited as a primary driving force behind a %39 increase in standardization and reusability metric from year to date average of %6 to %45 in August 2016
  • Executive Team engagement with regular status reports to Steering committee & stakeholders. Proposed solutions and defined specifications and needs
  • Created over 6000 standard templates of breakdown structure of common services offered by Ericsson in North America Region for the purpose of re-using and ease of work for creating service quotes. Resulted to save time about 11 hours to create a service quote by pre-sale team.Awarded Ericsson’s Operations “Above & Beyond” in 2016
  • Provided ongoing training sessions, presentations and support to CAST users across North America Region
  • Developed Tableau workbooks to perform year over year, quarter over quarter, YTD, QTD and MTD type of analysis on data extracted from costing and forecasting tools.
Operational Process Analyst , 04/2010 to 09/2011
Iran GhatehCity, STATE,
  • Utilized Process improvements & Six Sigma Kaizen workshops for internal teams to identify as-is process, gaps and Improvements that resulted increase in forecasting & planning accuracy by 20%
  • Rolled out preferred vendor/supplier strategy to reduce 20 to 5 suppliers
  • Increased 15 Million Tomans savings in 2010 by optimizing end to end resource & material planning
M.S: Supply chain Management, Expected in 2015
University of Texas at Dallas - 800 West Campbell Road, Richardson, Texas 75080

GPA 3.87

M.S: Industrial Engineering, Expected in 2012
University of Kharazmi at Tehran - Tehran, Iran,

GPA 3.86

B.S: Computer Engineering, Expected in 2010
University of Qazvin At Qazvin - Qazvin, Iran,

GPA 3.87

  • Accredit Blue prism developer . (Nov 2018)
  • Tableau Desktop 10 Qualified Associate( Nov 2016)
  • Certified SAFe® 4 AGILE

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School Attended

  • University of Texas at Dallas
  • University of Kharazmi at Tehran
  • University of Qazvin At Qazvin

Job Titles Held:

  • Technical Project Manager ( Lead RPA Developer)
  • Senior Analyst, Business Operations
  • Operational Process Analyst


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