Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Talented Operations Manager bringing [Number]+ years of experience and demonstrated record of accomplishment in [Area of expertise]. Proficient in operational enhancements, quality improvements and team leadership based on [Type] strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives. Results-oriented [Job Title] with [Number]-year progressive career and significant achievements in [Type] environment. Offering diverse experience across sales, [Type] management, operations, production scheduling, and procurement. Skilled in strategic selling and building loyal, long-term relationships with customers to drive growth and recurring revenue. Open-minded Senior Technical Program Manager with a history of partnering with executives to define and develop solutions. Adept in all phases of project management and customer relationship building. Significant strengths in cross-functional collaboration to drive effectiveness. Dedicated and organized Operations Manager and effective leader with over [Number] years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

  • Systems implementation
  • Process improvement strategies
  • Cross-functional communication
  • Business and Operations Management
  • Client management
  • Product management
  • Production
  • Customer relationship management
  • Continuous improvements
Technical Program Manager, Operations, 06/2015 to Current
AlightCA, State,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Led planning and scheduling of client technical projects.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Led cross-functional communication initiatives to meet account order timelines.
  • Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
  • Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
Senior Technical Program Manager - Releases, 06/2015 to Current
SalesforceCity, STATE,
  • Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
  • Cultivated relationships with community groups, project stakeholders and funding sources to maximize program outreach.
  • Developed programs and initiatives to support organization's long-term goals.
  • Led strategic planning sessions for design and construction management.
  • Planned and implemented automated testing scripts with [Software], reducing labor hours by [Number]%.
Release Program manager, 08/2014 to 05/2015
William SonomaCity, STATE,
  • Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.
  • Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
  • Uncovered issues to determine solutions and assist program participants.
  • Cultivated relationships with community groups, project stakeholders and funding sources to maximize program outreach.
  • Tracked progress by employing program documentation, directives, funding information and other vital program materials.
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.
  • Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
Education and Training
Bachelor of Engineering: Electrical, Electronics And Communications Engineering, Expected in 04/2000
Bharathiyar University - Coimbatore, India,
  • Oversaw several high-level projects simultaneously, successfully delivering every one of them in less time than was originally planned.
  • Cut inventory by more than half and improved on-time delivery to [Number]% by [Action taken].
  • Streamlined the branch operations, resulting in a [Number]% reduction in operating budget.
  • Cut company operating budget by $[Amount] through [Action taken].
  • Association for Project Management (APM)
  • Certified [Job Title], [Company Name] - [Year]

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  • Bharathiyar University

Job Titles Held:

  • Technical Program Manager, Operations
  • Senior Technical Program Manager - Releases
  • Release Program manager


  • Bachelor of Engineering

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