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technical program manager contract resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Program Manager Professional with more than 12 years of experience delivering software solutions for retail and healthcare organizations. Passionate about driving continuous process improvement across the development lifecycle while maintaining strong customer focus and interpersonal communication skills. Excited about always improving on current technical knowledge and discovering new applications.

Skills
  • Strong communication skills
  • Building relationships with clients and internal teams
  • Outstanding problem-solving and people skills
  • Experienced software trainer, both virtually and in-person
  • Creates and manages social media accounts
  • Skilled in: Microsoft Office, Google Suite, Confluence, Jira, Miro, EazyBI Reporting, MEDITECH
  • Testing and Results Analysis
  • Project Leadership
  • Compliance and Regulations
  • Program Implementation
  • Creating Procedures
  • User Training
Education and Training
Quinnipiac University Hamden, CT Expected in BS : Marketing - GPA :
Experience
Rue Gilt Groupe, Engineering Group - Technical Program Manager (Contract)
City, STATE, 11/2021 - 08/2022
  • Improved processes and efficiency within the engineering and software development team
  • Created and implemented processes to track and manage system for the 60+ team members testing devices
  • Analyzed and created a process to track and manage software life cycles for new versions and updates to improve business operations
  • Developed a process to interview new hires and help improve onboarding experience
  • Organized a 2-day architecture vision workshop for 20 lead engineers and developers to gain clarity in group activity and further influence the groups ability to collaborate and work on goal setting
  • Contributed to the improvement of the year-end performance review using Confluence software and helped develop and improved job descriptions
  • Processed purchase orders for contract employees
  • Used EazyBI tooling to create reports for task tracking
Software Management - Freelance
City, STATE, 05/2021 - 09/2021
  • Researched client needs, performed software analysis to identify how to meet client needs, and provided client training
MEDITECH Medical Information Technology, Inc - Development Specialist – Payroll/Human Resources
City, STATE, 08/2011 - 12/2013
  • Contributed to the design and testing of payroll software
  • Collaborated with programming teams and customers to fine-tune the design of state/region/client-specific software products
  • Researched information for annual W2s to comply with all 50 states and federal regulations
  • Participated in a group effort to work with management to create a strategic direction in the development and testing of a new Human Resources application for hundreds of customers
  • Given the ability to collaborate with client services and management the Human Resources application was able to implement processes that did not exist prior
  • Collaborated with customers and with Application Specialists to identify and meet the customers’ needs
  • Ability to use teamwork and collaborate with other specialists and software engineers to manage software projects for the group
  • Identified technical issues and coordinated with software engineers to resolve them
  • Ensured product compliance with government requirements, industry standards, and latest technical specifications updates
  • Communicated with Management and software engineers through in person, written, and group meetings to discuss project issues and progress
  • Used testing and brainstorming as a group to continuously improve the Payroll/Human
  • Resources software process and functionality
  • Attention to detail in written test plans for the software engineer and other development specialists to work on and understand
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
MEDITECH Medical Information Technology, Inc - Application Specialist – Payroll/Human Resources Software
City, STATE, 08/2001 - 08/2011
  • Delivered attentive customer service to over 100 client accounts
  • Provided technical support to end users for MEDITECH Payroll and Human Resources software
  • Continuous written and verbal communication and problem solving with Software Engineers and clients to resolve software or process issues
  • Assisted clients in finding solutions to integrate other vendor software with MEDITECH software
  • Conducted and managed individual and group training with 20 to 30 customers, via virtual classrooms, remote demos, in-person classrooms and phone
  • In person training helped to build relationships and confidence in service and software for the clients
  • Worked individually and as a team to quickly resolve urgent client issues
  • Often to improve communications with the client phone calls or conference calls would be done instead of written communications
  • Conducted audits to improve software efficiency and create more effective processes for end users
  • Helped develop system upgrades to satisfy customer needs by collaborating with client and programming teams
  • Used leadership skills to mentor and train new hires on Payroll and Human Resources software and client management
  • Develop processes customized for clients to help ensure a more efficient operation
  • Negotiation skills were used in group meetings with business stakeholders to shift the priority on to continuous improvement and advancement of technology for the customers
  • Strong verbal communication skills built relationships with clients to help them understand my sense of ownership and accountability to resolve their issues

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Resume Overview

School Attended

  • Quinnipiac University

Job Titles Held:

  • Technical Program Manager (Contract)
  • Freelance
  • Development Specialist – Payroll/Human Resources
  • Application Specialist – Payroll/Human Resources Software

Degrees

  • BS

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