Technical Process Analyst Project Manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Website, Portfolio, Profiles
Professional Summary

Accomplished Project Manager & Business Systems Analyst offering over 4+ years of experience & recognized consistently for performance excellence, creative problem solving and driving successful, high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results.

  • Project leadership
  • Technical troubleshooting
  • Project tracking
  • Status reporting
  • Stakeholder relations
  • Resource coordination
  • Deliverables management
  • Public speaking
  • Analytical thinking
  • Written communication
  • Planning
  • Task prioritization
  • Agile Development
  • Cross Team Collaboration
  • Data Analysis
Work History
Technical Process Analyst | Project Manager, 09/2020 to Current
PaypalLos Angeles, CA,
  • Snowflake | Alation | Advanced SQL | AWS | Tableau | Alteryx | Confluence | Jira | Teams | Microsoft Office
  • Supporting the data warehouse in identifying business use cases and impacts for new features and enhancement requests.
  • Build pre-development documentation to identify DDL changes, data patterns for landing or moving data, architectural designs with Visio and other low level design requirements to define scope, MVP and accelerate the development.
  • Create process documentation/workflow's, knowledge articles and self-service guidance for IT Services.
  • Collect and document of business requirements for project and process improvement/automation efforts.
  • Build process workflow's that support and improve training and operational procedures.
  • Build data analysis reports to support stakeholder requirements, identify dependencies, remove blockers and drive development.
  • Translate technical documentation into easy to digest publications for the business.
  • Build Confluence Pages to help track cross team dependencies and identify key engagement points to keep projects on track.
  • Engage with external partners to coordinate hand offs between front end team work and back end team work, deployments and testing efforts.
Business Systems Analyst | Project Manager, 03/2019 to 09/2020
Whole Foods MarketCity, STATE,
  • Tableau | AWS S3/Redshift | Teradata | SQL | Agile Project Management | Impact Analysis | Cross Team Communication | Requirement Documentation | Meeting facilitator/SCRUM |Jira BSA Responsibilities:.
  • Analyze client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
  • Translate stakeholder requirements into tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
  • Evaluate risks related to requirements implementation, testing processes, project communications, and training.
  • Draft and maintain business requirements and align them with functional and technical requirements.
  • Build End User Guides for Change Management team to encourage adoption and align new system users.
  • Project Manager Responsibilities:.
  • Analyze the scope of projects, work cross-functionally with IT and other stakeholders and develop project plans for Data Warehouse team.
  • Coordinate Daily Stand-ups, Bi-Weekly Sprint Planning, Weekly Backlog Grooming and Bi-weekly Retrospectives.
  • Actively identify and remove impediments for the scrum team.
  • Assisting with internal and external communication, improving transparency, and Provide continuous reports / status updates across programs and project to demonstrate operational success.
  • Improve processes to optimize performance and value over time.
  • Track and manage project execution in accordance with company's solution delivery and financial management practices.
Customer Success Manager, 02/2018 to 03/2019
R4 TechnologiesCity, STATE,
  • Customer Communication | Project Management | Technical Training | Technical Troubleshooting | QA Testing | Backlog Grooming/Sprint Planning | Process Management | Scrum Master | Excel | Sql | Solr | Excel Operational Dashboards | Tableau Reporting.
  • Develop customer relationships post implementation to support customer needs and promote adoption throughout the length of the contract.
  • Technical and product support specialist – Fielding all incoming support tickets, coordinating with implementation leads on fixes, setting realistic expectations for the fixes and providing the best ways to utilize their solution to meet business and team objectives.
  • Create on-site training agenda and all new user training documentation, as well as, provide roll out release trainings as improvements or fixes are moved to production.
  • Identify friction points within the user experience and scope out improvement options to meet customer and development requirements.
  • Bi-Monthly Retro reporting using Excel/SQL/Tableau.
AWS Certified Cloud Practitioner : , Expected in 10/2019
Amazon - Austin, TX
Certified Scrum Master : , Expected in 10/2019
Agile Velocity - Austin,
Full Stack JavaScript Development : , Expected in 10/2017
UT- Austin - ,
Bachelor of Science: Business Management & Communications , Expected in
Nevada State College - Henderson, NV

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Resume Overview

School Attended

  • Amazon
  • Agile Velocity
  • UT- Austin
  • Nevada State College

Job Titles Held:

  • Technical Process Analyst | Project Manager
  • Business Systems Analyst | Project Manager
  • Customer Success Manager


  • AWS Certified Cloud Practitioner
  • Certified Scrum Master
  • Full Stack JavaScript Development
  • Bachelor of Science

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