Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic Data Intelligence Analyst eager to contribute to team success through hard work, attention to detail and throughput. Clear understanding of data analysis and data modeling and certified training in Business Intelligence. Motivated to learn, grow, and thrive in any industry. SOFTWARE Oracle SQL Developer | SQL Server Management Studio | DbViewer| Bomgar| Seagate Crystal Reports | Postgres sql | Azure Dev Ops | Power BI | DataDog | Tableau | Okta| SAAS| Practice Partner| Lytec MD | Medisoft Clinical| Salesforce | Ctell | Citrix Ticketing System | Sabre| Worldspan | Office 365 | Symantec Ghost Solution Suite 2.0 | BCWipe| Log Me In Rescue| Trend Micro Security Agent| Active Directory | Exchange Server

  • Windows 7 | Windows 2012 R2| SQL 2008 / SQL 2012R2 | SQL2014| FairCom DB/Ctree Server| Oracle| Android Mobile| IOS| Linux Ubuntu| Mac OS | SQL Server Windows Vista| Windows 10 | Windows Server 2003 Enterprise
  • Active Directory, Microsoft SQL
  • Ad, SQL
  • Analytical skills, SQL Server
  • BI, Tables
  • Business Intelligence, TCP/IP
  • Client/server, Desktop Support
  • Hardware, Technical support
  • Clients, User Training
  • Client, Troubleshoot
  • Customer satisfaction, Troubleshooting
  • Data analysis, Upgrades
  • Data Collection, Vista
  • Database
  • Databases
  • Debugging
  • Diagnosis
  • Documentation
  • ETL
  • Features
  • Linux
  • Logic
  • Mac OS
  • Macros
  • Medisoft
  • Windows 7
  • Windows
  • Enterprise
  • ODBC
  • Oracle
  • DB
  • Order entry
  • Problem resolution
  • Processes
  • Relational databases
  • Reporting
  • Scheduling
  • Server Migration
  • Scripts
  • Data recovery
  • TCP/IP
  • Analytical skills
  • Verbal and written communication
  • Predictive Modeling
  • Regression Analysis
  • Strategic Planning
  • Process Modeling
  • Statistics
Work History
Technical Operations Support Engineer, 07/2018 to 03/2020
First American FinancialGlendale, CA,
  • Use analytical skills to troubleshoot and resolve data problems surfaced through trouble tickets via System Dumps, Review of Log files and Program Logic Debugging.
  • Using Power BI and other database tools, create and maintain SQL scripts, indexes, and complex queries for business data analysis.
  • Participant in capital and BAU Data related enhancements for Product Launches.
  • Technical SME during warranty period for product releases.
  • Using a variety of tools, provided ETL support for multiple business owned scheduled and ad hoc reporting solutions.
Senior Software Support Analyst, 03/2016 to 04/2018
3M CompaniesPittsburgh, PA,
  • Liaise with healthcare providers across the U.S.
  • To troubleshoot issues in all software environments; isolating problems and identify performance issues.
  • Provided end user and technical support for Medisoft Clinical; expert level knowledge in the areas of appointment scheduler, order entry, demographic and lab HL7 interfaces, Patient Portal, EE-Prescribing and Meaningful.
  • Expert on Server Migration.
  • Utilized SQL Queries to gather and analyze Clinical Data from relational databases to find probable causes and possible solutions related to Clinical applications.
  • Responsible for assuring end users environments remain secure and complaint by scheduling and executing regular, security and infrastructure upgrades.
  • Provided the configuration of hardware devices and employee workstations.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Processed over 65 Tier I and Tier II data support requests weekly for EMR Software installations and server Migrations.
Software Support Analyst, 04/2012 to 03/2016
McKesson HealthcareCity, STATE,
  • Delivered Tier I and Tier II support at the 500+ on and offshore client sites utilizing McKesson Medical Applications Suite.
  • Using an array of troubleshooting skills, resolve issues with connectivity issues and software in a client/server environment.
  • Installed, configured, and maintained Microsoft SQL databases for use with ODBC Server.
  • Responsible for the timely logging of issues, failures, and defect reports tickets; documenting problem severity, steps to reproduce, actual result and expected result during normal use, beta testing and enhancement releases.
  • Created and maintained support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Collaborate as part of an effective team to achieve team's goals and provide knowledge sharing assistance to team members.
  • Personal weekly case closure average of 89.
Business Intelligence Certificate Obtained: , Expected in 01/2021
Emory University - Atlanta, GA,

Member of Atlanta Business Intelligence Group

: Aeronautical Engineering, Expected in
Morris Brown College - Atlanta, GA
Dashboard and Visualization| Macros| SQL Query| Create/Maintain Databases| Pivot Tables | Active Directory| Business Intelligence| Custom and Ad-hoc Reporting| ETL Processes | Data Analytics| Data Collection & Maintenance | Contributor on Project and BAU Teams | Software Diagnosis| Application & Desktop Support | TCP/IP | End User Training

Member of Atlanta Business Intelligence Group

  • Association of Information Technology Professionals
  • Member of Atlanta Business Intelligence Group

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Emory University
  • Morris Brown College

Job Titles Held:

  • Technical Operations Support Engineer
  • Senior Software Support Analyst
  • Software Support Analyst


  • Business Intelligence Certificate Obtained

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: