LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Technical Operations Engineer
Please provide a type of job or location to search!
SEARCH

Technical Operations Engineer Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
TECHNICAL OPERATIONS ENGINEER
Professional Summary
  • Proven IT Engineering professional with experience in operations leveraging expertise in organization, developing, optimizing a wide variety of IT solutions that align with business ingenuities, and problem solving to provide exceptional solutions.
  • Innovative and confident with an infectious enthusiasm for technology.
  • Highly motivated, goal-oriented and decision-maker skilled in implementing new concepts.
Skills
  • Proficient on Microsoft Office 365, SharePoint
  • Java/C#, HTML, XML
  • Windows and Linux
  • Wireshark/TCPView packet analysis
  • WiFi, HTTP, DNS, WAN/LAN firewall
  • Experience with SSAS and SSRS and strong knowledge of ETL techniques
  • Hands on experience with SFTP, FTP, FileZilla and WinSCP 
  • SSL security and .NET framework
  • Commitment to quality, accuracy and reliability of services
  • Experience with Apache Tomcat, JBOSS
  • Experience with reporting and analytical tools
  • Excellent experience working on Oracle (11g, 12c)
  • Data backup and retrieval
  • PowerShell scripting
  • Excellent experience performing query and analysis using TOAD and SQL
  • Excellent experience with PL/SQL, Microsoft SQL Server, MySQL and Oracle databases
  • Good knowledge of Microsoft OS, Office applications and browsers
  • Excellent problem solving skills
  • Website and portal monitoring
  • IT security best practices
  • Remote access technology
  • Enterprise technologies
  • BI technologies
  • System upgrades
  • Excellent diagnostic
  • Ticketing system
  • Project planning and development
  • Mobile devices
  • System debugging
  • SOAP UI
  • Time management
  • Managing multiple projects simultaneously


  • Excellent experience working on SAP BOE XI3.1\BO 4.1 
  • Fast learner, efficient, adaptable, and innovative 
  • Excellent multi-tasking and ability to work in a fast-paced environment
  • Self-starter, highly motivated, assertive and detail-oriented
  • Results driven achiever with exemplary planning, organizational and interpersonal skills, along with a high degree of detail orientation
  • Team player who excels at building trusting relationships with clients and co-workers
  • Strong organizational, leadership and customer service skills
  • Excellent written and oral communication skills
  • Produce and maintain accurate documentation and operational reports
  • Experience utilizing Windows and Oracle technologies
  • Active Directory, Kerberos, SSO, vSphere, VPNs
  • Networking and load balancing
  • Excellent knowledge of database performance tuning, space management, backup and recovery
  • Big Data
  • Agile methodologies
  • Disaster recovery planning
  • Configuration management
  • Application troubleshooting
  • End-user support
  • Resource management
  • Data analysis
  • Troubleshooting and debugging
  • JavaScript
  • Systems analysis
  • RESTful API interfaces (JSON, XML)
  • Database management



Experience
Technical Operations Engineer, 03/2012 to Current
INVISION, Inc. – Duluth, GA
  • Monitored and supported Production, UAT, and Development environments, including VMs as well as hosted applications. 
  • Engaged closely with Developer, Project Manager and Operations teams to plan and prioritize the test strategy to ensure timely delivery of features, updates, and releases.
  • Demonstrated ability to manage multiple projects simultaneously.
  • Designed and developed test scenarios that accurately gauge product quality.
  • Performed deep performance and latency analysis identifying root causes.
  • Tracked record of successfully delivering work assignments on time or related projects delivered according to schedule.
  • Provided deployment and configuration management of internally and externally developed business applications.
  • Investigated root cause and technical impact of customers issues of high complexity and/or urgency for escalated issues.
  • Provided technical support for clients on a wide range of company products, resolving issues at a 98% rate.
  • Monitored and maintained Linux and Windows servers supporting mission critical applications.
  • Provided on-call rotation to support operational issues
  • Coordinated with Infrastructure and Operations teams during bi-yearly disaster recovery testing.
  • Trained technical and non-technical staff on areas of expertise.
  • Collaborated with various departments, upper management, vendors, and internal/external customers to provide all necessary information to support business needs.
  • Identified and suggested new technologies and tools for enhancing product value and increasing team productivity.
  • Worked collaboratively with various internal teams to consult or assist on client special or on-going projects.
  • Identified and suggested new technologies and tools for enhancing product value and increasing team productivity.
  • Complied with internal and external SLAs and strive to meet and exceed established support metrics.
  • Created and executed operational procedures and audits in compliance with company regulations.
  • Managed projects to ensure timely and cost effective development of systems and services that support business objectives.
  • Participated in release planning, smoke, feature and regression test planning.
  • Estimated technical effort, work breakdown structure, risks and solutions at a solution level.
  • Consolidated multiple ticketing systems, improving communication and ticket turnover rate by 24%.

Information Systems Co-Op, 09/2011 to 12/2011
Georgia-Pacific – Atlanta, GA
  • Worked with Implementation and Developer teams to design a new system, develop and test a prototype of the resulting software.
  • Participated with application design and architecture planning.
  • Developed project plan and system requirements specifications for the client.
  • Provided project management and support resources.
  • Updated and edited website using several languages such as C#, XML and HTML.

Computer Lab Assistant, 02/2007 to 02/2007
Georgia Premier College – Lawrenceville, GA
  • Monitored the lab environment, maintained the computer labs and the equipment.
  • Assisted in answering questions related to the technology provided in the lab such as logging onto computers, checking emails, navigating course websites, printing, MS Office, etc.
  • Assisted students in understanding their assignments and referring students to appropriate academic support resources.

Technical Support Specialist, 06/2003 to 12/2005
Mtsonline IT Consultant, Inc. – Lawrenceville, GA
  • Installed, configured, and maintained the functionality of MTSONLINE desktop systems and provided desktop system support for the MTSONLINE associates.
  • Maintained user security accounts for windows 2003 servers, including desktop configuration, network connectivity, network access issues and printer connectivity.
  • Performed software and windows update regularly.
  • Maintained and track hardware and software inventory and document all problems.
Education
BBA: Computer Information Systems, December 2011
Georgia State University, J. Mack Robinson College of Business - Atlanta, GA
Associate of Science: Business Administration, December 2008
Georgia Perimeter College - Lawrenceville, GA
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • INVISION, Inc.
  • Georgia-Pacific
  • Georgia Premier College
  • Mtsonline IT Consultant, Inc.

School Attended

  • Georgia State University, J. Mack Robinson College of Business
  • Georgia Perimeter College

Job Titles Held:

  • Technical Operations Engineer
  • Information Systems Co-Op
  • Computer Lab Assistant
  • Technical Support Specialist

Degrees

  • BBA : Computer Information Systems , December 2011
    Associate of Science : Business Administration , December 2008

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Technical-Operations-Support-Engineer-resume-sample

Technical Operations Support Engineer

Atlanta, Georgia

Technical-Engineer-resume-sample

Technical Engineer

US Navy

Houston, Texas

Technical-Engineer-resume-sample

Technical Engineer

US Navy

Houston, Texas

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.