Technical Operations Engineer Resume Example
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TECHNICAL OPERATIONS ENGINEER
Professional Summary
- Proven IT Engineering professional with experience in operations leveraging expertise in organization, developing, optimizing a wide variety of IT solutions that align with business ingenuities, and problem solving to provide exceptional solutions.
- Innovative and confident with an infectious enthusiasm for technology.
- Highly motivated, goal-oriented and decision-maker skilled in implementing new concepts.
Skills
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Experience
Technical Operations Engineer, 03/2012 to Current
Amazon.Com, Inc. – Hoboken , NJ
Amazon.Com, Inc. – Hoboken , NJ
- Monitored and supported Production, UAT, and Development environments, including VMs as well as hosted applications.
- Engaged closely with Developer, Project Manager and Operations teams to plan and prioritize the test strategy to ensure timely delivery of features, updates, and releases.
- Demonstrated ability to manage multiple projects simultaneously.
- Designed and developed test scenarios that accurately gauge product quality.
- Performed deep performance and latency analysis identifying root causes.
- Tracked record of successfully delivering work assignments on time or related projects delivered according to schedule.
- Provided deployment and configuration management of internally and externally developed business applications.
- Investigated root cause and technical impact of customers issues of high complexity and/or urgency for escalated issues.
- Provided technical support for clients on a wide range of company products, resolving issues at a 98% rate.
- Monitored and maintained Linux and Windows servers supporting mission critical applications.
- Provided on-call rotation to support operational issues
- Coordinated with Infrastructure and Operations teams during bi-yearly disaster recovery testing.
- Trained technical and non-technical staff on areas of expertise.
- Collaborated with various departments, upper management, vendors, and internal/external customers to provide all necessary information to support business needs.
- Identified and suggested new technologies and tools for enhancing product value and increasing team productivity.
- Worked collaboratively with various internal teams to consult or assist on client special or on-going projects.
- Identified and suggested new technologies and tools for enhancing product value and increasing team productivity.
- Complied with internal and external SLAs and strive to meet and exceed established support metrics.
- Created and executed operational procedures and audits in compliance with company regulations.
- Managed projects to ensure timely and cost effective development of systems and services that support business objectives.
- Participated in release planning, smoke, feature and regression test planning.
- Estimated technical effort, work breakdown structure, risks and solutions at a solution level.
- Consolidated multiple ticketing systems, improving communication and ticket turnover rate by 24%.
Information Systems Co-Op, 09/2011 to 12/2011
Roseland School District – Santa Rosa , CA
Roseland School District – Santa Rosa , CA
- Worked with Implementation and Developer teams to design a new system, develop and test a prototype of the resulting software.
- Participated with application design and architecture planning.
- Developed project plan and system requirements specifications for the client.
- Provided project management and support resources.
- Updated and edited website using several languages such as C#, XML and HTML.
Computer Lab Assistant, 02/2007 to 02/2007
Zones, Inc. – Syracuse , NY
Zones, Inc. – Syracuse , NY
- Monitored the lab environment, maintained the computer labs and the equipment.
- Assisted in answering questions related to the technology provided in the lab such as logging onto computers, checking emails, navigating course websites, printing, MS Office, etc.
- Assisted students in understanding their assignments and referring students to appropriate academic support resources.
Technical Support Specialist, 06/2003 to 12/2005
Mtsonline IT Consultant, Inc. – City , STATE
Mtsonline IT Consultant, Inc. – City , STATE
- Installed, configured, and maintained the functionality of MTSONLINE desktop systems and provided desktop system support for the MTSONLINE associates.
- Maintained user security accounts for windows 2003 servers, including desktop configuration, network connectivity, network access issues and printer connectivity.
- Performed software and windows update regularly.
- Maintained and track hardware and software inventory and document all problems.
Education
BBA: Computer Information Systems, December 2011
Georgia State University, J. Mack Robinson College of Business - City, State
Georgia State University, J. Mack Robinson College of Business - City, State
Associate of Science: Business Administration, December 2008
Georgia Perimeter College - City, State
Georgia Perimeter College - City, State
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Resume Overview
School Attended
- Georgia State University, J. Mack Robinson College of Business
- Georgia Perimeter College
Job Titles Held:
- Technical Operations Engineer
- Information Systems Co-Op
- Computer Lab Assistant
- Technical Support Specialist
Degrees
- BBA : Computer Information Systems , December 2011
Associate of Science : Business Administration , December 2008
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