Technical Operations Engineer Resume Example INVISION, Inc.

TECHNICAL OPERATIONS ENGINEER

Professional Summary

Proven IT Engineering professional with experience in operations leveraging expertise in organization, developing, optimizing a wide variety of IT solutions that align with business ingenuities, and problem solving to provide exceptional solutions.
Innovative and confident with an infectious enthusiasm for technology.
Highly motivated, goal-oriented and decision-maker skilled in implementing new concepts.

Skills

Proficient on Microsoft Office 365, SharePoint

Java/C#, HTML, XML
Windows and Linux
Wireshark/TCPView packet analysis
WiFi, HTTP, DNS, WAN/LAN firewall
Experience with SSAS and SSRS and strong knowledge of ETL techniques
Hands on experience with SFTP, FTP, FileZilla and WinSCP
SSL security and .NET framework
Commitment to quality, accuracy and reliability of services
Experience with Apache Tomcat, JBOSS
Experience with reporting and analytical tools
Excellent experience working on Oracle (11g, 12c)
Data backup and retrieval
PowerShell scripting
Excellent experience performing query and analysis using TOAD and SQL
Excellent experience with PL/SQL, Microsoft SQL Server, MySQL and Oracle databases
Good knowledge of Microsoft OS, Office applications and browsers
Excellent problem solving skills
Website and portal monitoring
IT security best practices
Remote access technology
Enterprise technologies
BI technologies
System upgrades
Excellent diagnostic
Ticketing system
Project planning and development
Mobile devices
System debugging
SOAP UI
Time management
Managing multiple projects simultaneously

Excellent experience working on SAP BOE XI3.1\BO 4.1
Fast learner, efficient, adaptable, and innovative
Excellent multi-tasking and ability to work in a fast-paced environment
Self-starter, highly motivated, assertive and detail-oriented
Results driven achiever with exemplary planning, organizational and interpersonal skills, along with a high degree of detail orientation
Team player who excels at building trusting relationships with clients and co-workers
Strong organizational, leadership and customer service skills
Excellent written and oral communication skills
Produce and maintain accurate documentation and operational reports
Experience utilizing Windows and Oracle technologies
Active Directory, Kerberos, SSO, vSphere, VPNs
Networking and load balancing
Excellent knowledge of database performance tuning, space management, backup and recovery
Big Data
Agile methodologies
Disaster recovery planning
Configuration management
Application troubleshooting
End-user support
Resource management
Data analysis
Troubleshooting and debugging
JavaScript
Systems analysis
RESTful API interfaces (JSON, XML)
Database management

Experience

Technical Operations Engineer, 03/2012 to Current
INVISION, Inc. – Duluth, GA

Monitored and supported Production, UAT, and Development environments, including VMs as well as hosted applications.
Engaged closely with Developer, Project Manager and Operations teams to plan and prioritize the test strategy to ensure timely delivery of features, updates, and releases.
Demonstrated ability to manage multiple projects simultaneously.
Designed and developed test scenarios that accurately gauge product quality.
Performed deep performance and latency analysis identifying root causes.
Tracked record of successfully delivering work assignments on time or related projects delivered according to schedule.
Provided deployment and configuration management of internally and externally developed business applications.
Investigated root cause and technical impact of customers issues of high complexity and/or urgency for escalated issues.
Provided technical support for clients on a wide range of company products, resolving issues at a 98% rate.
Monitored and maintained Linux and Windows servers supporting mission critical applications.
Provided on-call rotation to support operational issues
Coordinated with Infrastructure and Operations teams during bi-yearly disaster recovery testing.
Trained technical and non-technical staff on areas of expertise.
Collaborated with various departments, upper management, vendors, and internal/external customers to provide all necessary information to support business needs.
Identified and suggested new technologies and tools for enhancing product value and increasing team productivity.
Worked collaboratively with various internal teams to consult or assist on client special or on-going projects.
Identified and suggested new technologies and tools for enhancing product value and increasing team productivity.
Complied with internal and external SLAs and strive to meet and exceed established support metrics.
Created and executed operational procedures and audits in compliance with company regulations.
Managed projects to ensure timely and cost effective development of systems and services that support business objectives.
Participated in release planning, smoke, feature and regression test planning.
Estimated technical effort, work breakdown structure, risks and solutions at a solution level.
Consolidated multiple ticketing systems, improving communication and ticket turnover rate by 24%.

Information Systems Co-Op, 09/2011 to 12/2011
Georgia-Pacific – Atlanta, GA

Worked with Implementation and Developer teams to design a new system, develop and test a prototype of the resulting software.
Participated with application design and architecture planning.
Developed project plan and system requirements specifications for the client.
Provided project management and support resources.
Updated and edited website using several languages such as C#, XML and HTML.

Computer Lab Assistant, 02/2007 to 02/2007
Georgia Premier College – Lawrenceville, GA

Monitored the lab environment, maintained the computer labs and the equipment.
Assisted in answering questions related to the technology provided in the lab such as logging onto computers, checking emails, navigating course websites, printing, MS Office, etc.
Assisted students in understanding their assignments and referring students to appropriate academic support resources.

Technical Support Specialist, 06/2003 to 12/2005
Mtsonline IT Consultant, Inc. – Lawrenceville, GA

Installed, configured, and maintained the functionality of MTSONLINE desktop systems and provided desktop system support for the MTSONLINE associates.
Maintained user security accounts for windows 2003 servers, including desktop configuration, network connectivity, network access issues and printer connectivity.
Performed software and windows update regularly.
Maintained and track hardware and software inventory and document all problems.

Education

BBA: Computer Information Systems, December 2011
Georgia State University, J. Mack Robinson College of Business - Atlanta, GA

Associate of Science: Business Administration, December 2008
Georgia Perimeter College - Lawrenceville, GA

Resume Overview

Companies Worked For:

INVISION, Inc.
Georgia-Pacific
Georgia Premier College
Mtsonline IT Consultant, Inc.

School Attended

Georgia State University, J. Mack Robinson College of Business
Georgia Perimeter College

Job Titles Held:

Technical Operations Engineer
Information Systems Co-Op
Computer Lab Assistant
Technical Support Specialist

Degrees

BBA : Computer Information Systems , December 2011
Associate of Science : Business Administration , December 2008

Technical Operations Engineer Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes