Excellent systems maintenance and troubleshooting with More than six years experience. Conscientiously efficient in exceeding commitments and expectations. Self-motivated, consistent and persistent in overcoming challenges with congenial attitude.
Microsoft Office Suite Software installation and upgrading .
Electronics repair/maintenance, network testing & router/switch configuration Implement and migrate IP addressing schemes Hands-on hardware troubleshooting
Technical help desk experience
Excellent problem solving skills
|Skills||Experience||Total Years||Last Used|
|Computer maintenance||hardware and software||6 years +|
|Electronics maintenance||hardware||5 years +|
Microsoft Office Suite Software installation and upgrading Data Migration
Electronics repair/maintenance using voltmeters, network testing & router/switch configuration Implement and migrate IP addressing schemes Hands-on hardware troubleshooting Strong customer service, interpersonal and analytical skills Team oriented, collaborative environment experience Able to read and understand technical manuals, procedural documentation, and OEM guides Self motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment
During my tenure, I had the opportunity to successfully complete tasks in the both the technical and business sides of the company.
I was initially hired to configure and install the company's proprietary security system.
This digital apparatus utilized both retinal and fingerprint recognition technology to provide leading edge security for clients.
The systems' communication and data transfer were sent via both local and remote networks, requiring networking troubleshooting skills wiring CAT-5, CAT-6, COAXIAL and Fiber optics.
Along with configuring cisco Routers, Switches and fire-wall installation responsibilities, I was also tasked with technical support and onsite staff training.
With a focus on customer satisfaction, I provided one-on-one sessions with clients to ensure their understanding and operation of the equipment.
Any unresolved problems were thoroughly documented and communicated to the appropriate engineering departments.
My advanced understanding of the system led me to perform training with new technicians on the latest installation methodologies and service updates.
Because of my extensive knowledge of the technical aspects of the organization, I often assisted the sales team at regional trade shows as a technical liaison.
In this role, my goal was to answer questions from perspective clients and help increase sales leads.
My efforts resulted in an 11% revenue increase over the previous year, when I was not in attendance.
I worked closely with the Project Management team to map out pending projects, providing technical requirements for RFP (Request For Proposal) documents.
Through my own due diligence, I was able to avoid project creep and overcame a two month delay, thus saving the company over $10,000 as a result.
Yesihak IT, Plc., IT Repairs and Desktop Support.
Remote & on-call phone support for computer software troubleshooting, software installation, system upgrades, network installation and configuration.Network diagnostics and technical installation of printers and other peripherals.Maintained and implemented WAN/ LAN networks; install and trouble shoot printer networks.Back-up client data with Ghost imaging application.
Configured USB modems for wireless connection, installed wireless/routers networks in homes; provided consultation for new office/home network configuration.Conducted research on desktop products in support of procurement/network development.
Ensured physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.Upgrading, configuring and rewiring LAN network.Technical support for 20 users. Installed, configured, tested, maintained, monitored, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Upgrading, configuring and rewiring LAN network. Technical support for 20 users.
Installed, configured, tested, maintained, monitored, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Hands-on assessment and maintenance work included: monitor, install, and troubleshoot.
computer hardware and software.
Technical support with Windows Operating System, from XP to Windows 8.
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