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technical liaison resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Highly motivated, detail oriented individual with a bachelor's degree in human biology, and an emphasis in health sciences. Strong technical lab proficiency with 8+ years of work history in a diagnostic pathogen testing laboratory. In-depth knowledge of regulatory lab testing standards and scientific techniques such as PCR, ELFA, and microbial identification systems. A strong drive for continuous improvement and a genuinely inquisitive nature fuels my passion to grow within my role.

Skills
  • Strong attention to detail
  • Able to process and apply new concepts quickly and efficiently
  • Excellent interpersonal and written communication skills. Effectively articulates important information
  • Critical thinking and troubleshooting skills
  • Highly efficient worker, works well with established deadlines
  • Able to multitask with a busy work load
  • Follows through on commitments, provides updates when delays occur
  • Positive and optimistic attitude
  • Displays professional integrity
  • Naturally inquisitive and enjoys problem solving
  • Works well within a team and in a leadership role
  • Years of experience with microbiological testing and analysis
  • Knowledge of industry standards for USP, ISO, AOAC methodology
  • Certifications - CPR certified
Experience
08/2020 to 08/2021
Technical Liaison Booz Allen Hamilton Inc. Burlington, MA,
  • Developed the Technical Liaison role within the company.
  • Collaborated and spoke with entities both inside and outside of the organization to increase new business opportunities.
  • Positively represented Cherney Microbiological Services and spoke to clients about our testing options and helped them make informed decisions regarding their food safety program.
  • Provided detailed information to help clients understand and effectively use their results.
  • Assisted in troubleshooting client's quality issues with their food products and within their production environments. Recommended applicable tests to help determine root causation of the issue.
  • Managed incoming testing requests from clients and lead the implementation of new testing.
  • Reviewed methods of analysis and industry reference documentation to assure all laboratory methods were accurate, up to date, and in compliance with regulatory standards.
  • Developed methods and SOP's for new testing and implemented/verified new laboratory equipment. Provided hands-on training for technicians on sample set up and proper usage of equipment.
  • Initiated an internal weekly training meeting for our client services team to educate them about laboratory testing procedures.
  • Created online learning opportunities for our clients through our company website. Crafted unique and informational blog posts and webinar series relating to laboratory testing and quality food safety production.
02/2017 to 08/2020
Lead Diagnostic Laboratory Technician Cherney Microbiological Services Ltd. City, STATE,
  • Supervised and directed daily activities of the technicians within the department.
  • Conducted and oversaw quality assurance checks for diagnostic testing. Responsible for the tracking and trending of quality events, communication within the department and implementation of corrective actions.
  • Developed scheduling, daily tasks, and technician responsibilities for the department.
  • Responsible for the creation, implementation, and verification of the department's training program.
  • Offered hands-on guidance and direction during training to ensure technicians felt comfortable completing tasks as directed.
  • Administered training exams to review technicians comprehension, capabilities, and overall competence for laboratory tasks.
  • Driving force for continuous improvement initiatives to ensure the department functioned effectively and efficiently.
  • Maintained abilities in all laboratory tasks and assisted within the department as needed.
06/2013 to 02/2017
Diagnostic Laboratory Technician Cherney Microbiological Services Ltd. City, STATE,
  • Performed diagnostic analysis of food, water, environmental samples and pharmaceutical products.
  • Prepared test samples, obtained and recorded test data in accordance with methods of analysis and standard operating procedures.
  • Various analyses included pathogen screening via ELFA and PCR technologies, agar plate reading and interpretation, quality control of medias, bacterial confirmations/speciations, and bacterial identification on VITEK systems.
  • Completed lab tests and communicated results to supervising staff.
  • Recorded, reported and posted pathogen and plating results in company LIMS software.
  • Compiled and reviewed results and sent certificates of analysis to clients.
  • Performed wide variety of more specialized and critical tests for certain customer specific applications, including developing customer specific methods.
  • Maintained specimen integrity and culture traceability to ensure accurate records.
  • Performed cleaning and maintenance of laboratory equipment to ensure quality results, avoid the potential for cross contamination, and prevent instrument errors and breakdowns.
Education and Training
Expected in 06/2013 to to
Bachelor of Science: Human Biology- Emphasis in Health Science
University of Wisconsin-Green Bay - Green Bay,
GPA:
  • Minor in Chemistry
Achievements
  • Featured in the fall 2020 Quality Assurance and Food Safety magazine article regarding understanding and evaluating pathogen testing programs. https://www.qualityassurancemag.com/article/is-your-pathogen-test-the-best-it-can-be/

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Resume Overview

School Attended

  • University of Wisconsin-Green Bay

Job Titles Held:

  • Technical Liaison
  • Lead Diagnostic Laboratory Technician
  • Diagnostic Laboratory Technician

Degrees

  • Bachelor of Science

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