To obtain gainful employment with a company that recognizes and appreciates hard work,
open thinking, and enthusiasm
Microsoft Word, Excel, PowerPoint, E-mail
Typing speed: 50-60 wpm
10 key data entry 9000 kph- 97% accuracy
Clean driving record
11/2011 to 03/2017
Technical Field RepresentativeGold Eagle Co － Chicago, Illinois
Travel the State of Florida visiting various marine dealerships, automotive parts
outlets, and marinas speaking to dealers and consumers about fuel and fuel additives.
Instruct classes on today's fuels using Microsoft PowerPoint and other related tools.
Attend trade shows, construct booth, set up products, speak to thousands of consumers
about fuels and fuel additives.
Tear down booth and ship container.
contact network within the marine channel.
Order, receive, and provide samples to various
dealer events, as well as attend.
Provide intel to HQ regarding competitor activities,
displays, and consumer insights.
Work closley with R&D to develop new products.
products and provide detailed report with results.
Maintain good driving record and keep
company vehicle properly maintained.
Utilize proper time management, home office, and
06/2001 to 11/2011
Regional Service ManagerCook's Power Equipment Distributors Inc － Groveland, Florida
Provide technical assistance regarding the repair of commercial landscaping equipment
from our 250 dealer base covering Florida and Alabama.
Develop curriculum and instruct
yearly service schools.
Develop relationships with manufacturers Warranty Dept.
review, approve/deny, process warranty claims.
Occasionally speak with end users to
determine cause of warranty failures.
Identify potential manufacturing problems and
conduct telephone and onsite interviews for engineering concerns.
Act as liaison between
manufacturing, dealers, and customers.
Work closely with the parts department to insure
proper parts are stocked especially pertaining to new model introduction.
merchandise and parts for quality and consistency.
Consult with engineering for
development of improvements in products.
Conduct field testing of engineering parts and
Komatsu Zenoah America recognized me as National Service Manager/Service
Distributor of the Year 2003,'04 '05, & 2006.
Forklift operation and warehouse management.
01/1989 to 09/2000
District Parts ManagerSears Roebuck & Co － Atlanta, Georgia
Began as service technician repairing various appliances & equipment to include
laundry, microwave, VCR, air compressor, lawn & garden, hand tools, etc.
Applied and was
accepted into management role as District Parts Manager.
Supervised a staff of 45
associates, held "ownership" of a $2 million inventory, and provided technical advice to a
staff of 105 technicians covering all fields to include L&G, Laundry, HVAC & Electronics.
Maintain/over-see all facets of shipping, receiving and warehouse management to insure
"world class" customer service.
Maintain training schedules.
Perform associate reviews;
identify areas of excellence and deficiencies.
Write and administer warnings.
Document associate deficiencies, release from employment when necessary.
Transferred to Branch Manager position and held sole accountability for all operations in
Branch to include staffing, inventory, loss prevention, P&L, etc.
02/1985 to 01/1989
LeadTechnicianBolling Bridge Marine － Gainesville, Ga
Attended Outboard Marine Corp.
amp; Yamaha Outboard Engine Technical Service schools
attaining Service Excellence status (top 3% of the class).
Evaluate and perform repairs on
Assist customers with sales, service and parts issues.
service parts inventory as needed.
Provide R&D information related to product testing and
development to engineering department.
Provide customer training with new purchase in
regards to operation, maintenance, proper lubricants and fuels.
Perform every position
related to the proper operation of a busy marine dealership to include sales, service,
warranty repair and reconciliation.
National Sales ManagerMatt Brown － Chicago, IL5 year affiliation
Senior Director of MarketingBruce Kaufman － Chicago , IL17 year affiliation
High School Grad. w/diplomaNewton County High School － Covington, Ga
Several technical training classes covering various mechanical fields
10 key, automotive, customer service, data entry, driving, Electronics, E-mail, expense reports, Forklift operation, hand tools, home office, Supervision HVAC, Inspect, intel, inventory, Inventory control, Laundry, loss prevention, mechanical, Excel, 97, Microsoft PowerPoint, PowerPoint, Microsoft Word, microwave, network, improvements in products, product testing, speaking, quality, receiving, repairs, repairing, sales, shipping, staffing, Tear, technical assistance, technical training, technician, telephone, time management, trade shows, Typing speed, 60 wpm.