Tech Operations Sr Associate Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

An accomplished integrity-driven leader with over 10 years of experience in information security and technology, serving as a change agent, and leading business initiatives. Successful relationship manager across distributed teams and at all levels of the organization. Experienced risk manager, sensitive to business needs and balancing effective partnerships.

  • Cross functional leadership
  • Staff management
  • Agile Scrum Master-certified
  • MS Office Suite (expert level Excel)
  • Admin level Atlassian JIRA
  • Microsoft SharePoint
  • Risk mitigation
  • Strong written and oral communication skills
  • Process and procedure development and documentation
  • Strong organizational skills
Work History
01/2021 to Current
Tech Operations Sr Associate Wells Fargo Bank Alpharetta, GA,
  • Lead planning and implementation of large strategic initiatives impacting multiple organizations within IAM Operations, acting as single point of contact
  • Collaborated closely with partners across multiple businesses and organizational levels to proactively identify and mitigate risks to both project and business
  • Built complex business cases and communicated them across multiple teams and organizational levels to ensure full understanding and achieve buy-in
  • Modified and directed project plans to meet and adapt to changing organizational needs
  • Developed and tracked metrics to facilitate project evaluations
  • Eliminated discrepancies by consolidating data sets and streamlining and standardizing reporting
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
2019 to 2020
Tech Ops Associate (Contractor Manager/Team Lead) Synovus Financial Corp. Cocoa Beach, FL,
  • Managed team of 11 analysts and consultants, including all management administration functions such as interviewing/hiring and managing time sheets, escalations, agency relationships, etc.
  • Financial forecasting for project contingent staff resources
  • Leveraged metrics driven conversations to improve team performance from 66% to 97% on-time completion of implementation initiatives in less than 6 months
  • Represented Smartcard Access Management in Charlotte, NC and Minneapolis, MN as physical access and identity management consultant for both PASS and Alert Guardian
  • Lead product owner activities including enhancements to the Physical Access Management System (PAMS)
  • Collaborated with senior leadership to create and update enterprise-level security policies
  • Directed staff on policy review techniques and area control configuration to ensure all physical access entitlements are aligned with security policies
  • Supervised integration and implementation of initiatives with cross functional business partners, recognizing the significance of competing priorities and strategies
  • Lead stand-ups and planning meetings to further team engagement
  • Consulted with high risk/high profile Lines of business on effectiveness of their access control policies and ensure regulatory compliance. Provide guidance to remediate gaps when necessary
  • Coordinated weekly key performance indicators for senior leadership review
  • As Scrum Master, served as servant leader to clear impediments to success
  • Assessed team member responsibilities and re-aligned tasks as needed in order to ensure team success
  • Directed and coordinated initial QA testing for new Physical access control system (Alert Guardian)
2016 to 2019
Information Security Analyst (Team Lead) Wells Fargo City, STATE,
  • Expert in integration and implementation of cross -functional business initiatives, recognizing the importance of strategic roadmaps
  • Evaluated physical access risk ratings against established policy standards
  • Gathered business requirements for enhancements and security updates to PAMS system
  • Wrote and executed test scripts for enhancements to PAMS
  • Subject matter expert for creation of risk mitigation controls for regulatory and policy adherence
  • Created process improvement to reduce manual processing of physical access entitlement ownership by greater than 50%
  • Lead implementation consultant in defining and executing market level access strategy proof-of-concept
  • Partnered with various LOBs to ensure that existing and applicable access controls were sufficient. When necessary, worked with cross-functional teams to create new standards and implement change across physical access and identity management system
  • Created Visio and business process workflows. Identified processes and performed gap analysis as needed
2010 to 2016
Information Security Analyst Wells Fargo City, STATE,
  • Physical access relationship manager overseeing Western and Central regions ensuring timely provisioning and de-provisioning of access across both regions
  • Partnered with stand-alone facility contacts to reduce security risks with physical access until integration with enterprise systems could be achieved
  • Developed business requirements for Physical Access Management System user interface
  • Created business process mapping used for process improvement and risk management
  • Wrote and executed test scripts for both functional and regression testing
Expected in 12/2006
Bachelor of Arts:
University of The Incarnate Word - San Antonio, TX

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Resume Overview

School Attended
  • University of The Incarnate Word
Job Titles Held:
  • Tech Operations Sr Associate
  • Tech Ops Associate (Contractor Manager/Team Lead)
  • Information Security Analyst (Team Lead)
  • Information Security Analyst
  • Bachelor of Arts