Tech Operations Sr Associate resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
An accomplished integrity-driven leader with over 10 years of experience in information security and technology, serving as a change agent, and leading business initiatives. Successful relationship manager across distributed teams and at all levels of the organization. Experienced risk manager, sensitive to business needs and balancing effective partnerships.
Skills
Cross functional leadership
Staff management
Agile Scrum Master-certified
MS Office Suite (expert level Excel)
Admin level Atlassian JIRA
Microsoft SharePoint
Risk mitigation
Strong written and oral communication skills
Process and procedure development and documentation
Strong organizational skills
Work History
Tech Operations Sr Associate, 01/2021 to Current Wells Fargo Bank – Alpharetta, GA,
Lead planning and implementation of large strategic initiatives impacting multiple organizations within IAM Operations, acting as single point of contact
Collaborated closely with partners across multiple businesses and organizational levels to proactively identify and mitigate risks to both project and business
Built complex business cases and communicated them across multiple teams and organizational levels to ensure full understanding and achieve buy-in
Modified and directed project plans to meet and adapt to changing organizational needs
Developed and tracked metrics to facilitate project evaluations
Eliminated discrepancies by consolidating data sets and streamlining and standardizing reporting
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Tech Ops Associate (Contractor Manager/Team Lead), 2019 to 2020 Synovus Financial Corp. – Cocoa Beach, FL,
Managed team of 11 analysts and consultants, including all management administration functions such as interviewing/hiring and managing time sheets, escalations, agency relationships, etc.
Financial forecasting for project contingent staff resources
Leveraged metrics driven conversations to improve team performance from 66% to 97% on-time completion of implementation initiatives in less than 6 months
Represented Smartcard Access Management in Charlotte, NC and Minneapolis, MN as physical access and identity management consultant for both PASS and Alert Guardian
Lead product owner activities including enhancements to the Physical Access Management System (PAMS)
Collaborated with senior leadership to create and update enterprise-level security policies
Directed staff on policy review techniques and area control configuration to ensure all physical access entitlements are aligned with security policies
Supervised integration and implementation of initiatives with cross functional business partners, recognizing the significance of competing priorities and strategies
Lead stand-ups and planning meetings to further team engagement
Consulted with high risk/high profile Lines of business on effectiveness of their access control policies and ensure regulatory compliance. Provide guidance to remediate gaps when necessary
Coordinated weekly key performance indicators for senior leadership review
As Scrum Master, served as servant leader to clear impediments to success
Assessed team member responsibilities and re-aligned tasks as needed in order to ensure team success
Directed and coordinated initial QA testing for new Physical access control system (Alert Guardian)
Information Security Analyst (Team Lead), 2016 to 2019 Wells Fargo – City, STATE,
Expert in integration and implementation of cross -functional business initiatives, recognizing the importance of strategic roadmaps
Evaluated physical access risk ratings against established policy standards
Gathered business requirements for enhancements and security updates to PAMS system
Wrote and executed test scripts for enhancements to PAMS
Subject matter expert for creation of risk mitigation controls for regulatory and policy adherence
Created process improvement to reduce manual processing of physical access entitlement ownership by greater than 50%
Lead implementation consultant in defining and executing market level access strategy proof-of-concept
Partnered with various LOBs to ensure that existing and applicable access controls were sufficient. When necessary, worked with cross-functional teams to create new standards and implement change across physical access and identity management system
Created Visio and business process workflows. Identified processes and performed gap analysis as needed
Information Security Analyst, 2010 to 2016 Wells Fargo – City, STATE,
Physical access relationship manager overseeing Western and Central regions ensuring timely provisioning and de-provisioning of access across both regions
Partnered with stand-alone facility contacts to reduce security risks with physical access until integration with enterprise systems could be achieved
Developed business requirements for Physical Access Management System user interface
Created business process mapping used for process improvement and risk management
Wrote and executed test scripts for both functional and regression testing
Education
Bachelor of Arts: , Expected in 12/2006 University of The Incarnate Word - San Antonio, TX GPA:
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