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Tech Operations Sr Associate Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

An accomplished integrity-driven leader with over 10 years of experience in information security and technology, serving as a change agent, and leading business initiatives. Successful relationship manager across distributed teams and at all levels of the organization. Experienced risk manager, sensitive to business needs and balancing effective partnerships.

Skills
  • Cross functional leadership
  • Staff management
  • Agile Scrum Master-certified
  • MS Office Suite (expert level Excel)
  • Admin level Atlassian JIRA
  • Microsoft SharePoint
  • Risk mitigation
  • Strong written and oral communication skills
  • Process and procedure development and documentation
  • Strong organizational skills
Work History
01/2021 to Current
Tech Operations Sr Associate Wells Fargo Bank Alpharetta, GA,
  • Lead planning and implementation of large strategic initiatives impacting multiple organizations within IAM Operations, acting as single point of contact
  • Collaborated closely with partners across multiple businesses and organizational levels to proactively identify and mitigate risks to both project and business
  • Built complex business cases and communicated them across multiple teams and organizational levels to ensure full understanding and achieve buy-in
  • Modified and directed project plans to meet and adapt to changing organizational needs
  • Developed and tracked metrics to facilitate project evaluations
  • Eliminated discrepancies by consolidating data sets and streamlining and standardizing reporting
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
2019 to 2020
Tech Ops Associate (Contractor Manager/Team Lead) Synovus Financial Corp. Cocoa Beach, FL,
  • Managed team of 11 analysts and consultants, including all management administration functions such as interviewing/hiring and managing time sheets, escalations, agency relationships, etc.
  • Financial forecasting for project contingent staff resources
  • Leveraged metrics driven conversations to improve team performance from 66% to 97% on-time completion of implementation initiatives in less than 6 months
  • Represented Smartcard Access Management in Charlotte, NC and Minneapolis, MN as physical access and identity management consultant for both PASS and Alert Guardian
  • Lead product owner activities including enhancements to the Physical Access Management System (PAMS)
  • Collaborated with senior leadership to create and update enterprise-level security policies
  • Directed staff on policy review techniques and area control configuration to ensure all physical access entitlements are aligned with security policies
  • Supervised integration and implementation of initiatives with cross functional business partners, recognizing the significance of competing priorities and strategies
  • Lead stand-ups and planning meetings to further team engagement
  • Consulted with high risk/high profile Lines of business on effectiveness of their access control policies and ensure regulatory compliance. Provide guidance to remediate gaps when necessary
  • Coordinated weekly key performance indicators for senior leadership review
  • As Scrum Master, served as servant leader to clear impediments to success
  • Assessed team member responsibilities and re-aligned tasks as needed in order to ensure team success
  • Directed and coordinated initial QA testing for new Physical access control system (Alert Guardian)
2016 to 2019
Information Security Analyst (Team Lead) Wells Fargo City, STATE,
  • Expert in integration and implementation of cross -functional business initiatives, recognizing the importance of strategic roadmaps
  • Evaluated physical access risk ratings against established policy standards
  • Gathered business requirements for enhancements and security updates to PAMS system
  • Wrote and executed test scripts for enhancements to PAMS
  • Subject matter expert for creation of risk mitigation controls for regulatory and policy adherence
  • Created process improvement to reduce manual processing of physical access entitlement ownership by greater than 50%
  • Lead implementation consultant in defining and executing market level access strategy proof-of-concept
  • Partnered with various LOBs to ensure that existing and applicable access controls were sufficient. When necessary, worked with cross-functional teams to create new standards and implement change across physical access and identity management system
  • Created Visio and business process workflows. Identified processes and performed gap analysis as needed
2010 to 2016
Information Security Analyst Wells Fargo City, STATE,
  • Physical access relationship manager overseeing Western and Central regions ensuring timely provisioning and de-provisioning of access across both regions
  • Partnered with stand-alone facility contacts to reduce security risks with physical access until integration with enterprise systems could be achieved
  • Developed business requirements for Physical Access Management System user interface
  • Created business process mapping used for process improvement and risk management
  • Wrote and executed test scripts for both functional and regression testing
Education
Expected in 12/2006
Bachelor of Arts:
University of The Incarnate Word - San Antonio, TX
GPA:

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Resume Overview

School Attended
  • University of The Incarnate Word
Job Titles Held:
  • Tech Operations Sr Associate
  • Tech Ops Associate (Contractor Manager/Team Lead)
  • Information Security Analyst (Team Lead)
  • Information Security Analyst
Degrees
  • Bachelor of Arts