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Tech. Lead Resume Example

Resume Score: 80%

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TECH. LEAD
Professional Summary

Authoritative Lead Technician with [Number] years overseeing smooth, efficient operations at [Type] companies. Proficient in managing both digital engineering assets and departmental personnel. Prepared to apply deep technical knowledge and deft personnel management skills to streamline employers' technical operations. Flexible [Job Title] skilled at handling wide-ranging remedial and maintenance scenarios at any scale. Exceptionally qualified supplier of both hands-on support and technical personnel mentorship. Proven manager of reliable, consistent on-site, remote and cloud-based support management. Knowledgeable Production Team Lead well-versed in planning and overseeing [Type] operations. Successful motivator and manager with [Number]-year record of achievement in [Area of expertise] and [Area of expertise]. Results-focused [Job Title] focused on strengthening engineering designs and enhancing production processes. Special experience includes [Area of expertise]. Proficient in [Software] and [Software]. Diligent [Job Title] skillful in improving design processes while increasing team efficiency and boosting work quality through analytical approaches. Strong attention to detail combined with methodical and conscientious nature. Successfully manages all facets of design and production to produce durable, high-quality products. Results-driven and focused Engineering Technician successful at prioritizing safety, promoting cost-effective solutions and exceeding customer expectations. Engineering Technician specializing in quality control sector. Analytical thinker skilled collecting data and executing product testing procedures with precision and ease. Dynamic worker with [Number] years of [Type] industry experience. Skilled at planning projects from start to finish with detail and accuracy. Proven history of meeting deadlines and staying under budget with training in [Software] use. Efficient [Job title] with expertise in [Area of expertise] and [Type] skills. Successful at maintaining detailed records of progress, data and impact analysis. Committed to best-in-class client services and long-term project success. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Accomplishments
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Work History
Tech. Lead, 07/2013 to CurrentCompany Name, City, State
  • Commissioned third-party vendors and technicians to augment on-site technical support assets.
  • Managed large-scale data transportation projects, including physical medium transit and web-based transmission.
  • Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
  • Drafted system setup and imaging documentation, creating standardized frameworks to rapidly onboard new hardware.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.
  • Realigned production plans to boost productivity without dramatically increasing costs.
  • Implemented and enhanced [Type] and [Type] components to finalize engineering designs.
  • Leveraged Lean Six Sigma expertise to reduce waste and enhance productivity.
  • Maintained accurate records of all malfunctions, installations, and service calls according to [Type] guidelines.
  • Maintained numerous technical certifications, including [Area of certification] and [Area of certification].
  • Monitored ticket resolution rates, confirming quick and effective technical service call outcomes and producing [Result].
  • Fostered relationships with internal and external customers.
  • Oversaw takedown, packaging, transportation and installation logistics for [Type] systems during facilities transition.
  • Held final approval on all diagnostic testing results for new and in-use [Product of Service].
  • Used [Software] and [Software] to draft assemblies, models and other technical drawings.
  • Enhanced manufacturing processes, reduced waste and enhanced quality through [Action] and [Action].
  • Assessed new engineering designs to verify technical feasibility and compliance with [Type] codes and [Type] standards.
  • Adhered to established policies and standards to safely complete projects.
  • Managed, fixed and maintained up-to-date knowledge on [Type] systems.
  • Conducted [Timeframe] tests of components and systems to evaluate performance and identify concerns.
  • Planned, scheduled and delegated [Type] daily work to team of over [Number] employees.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Managed team performance by training, mentoring, disciplining and motivating [Number] employees.
  • Developed corrective action plans and prevention strategies to improve product reliability.
  • Devised and implemented safety programs, encouraging team members to take time to analyze situations and determine best course of action.
  • Collaborated with engineers in new product introduction phases to develop and verify design changes.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
  • Designed remote support scenario manuals to standardize diagnosis and escalation policies across [Number] facilities.
  • Validated adherence to best practices, quality standards and customer specifications.
  • Led [Timeframe] meetings to coordinate [Type] support efforts across multiple departments.
  • Inspected fire extinguishers and eye wash stations to identify potential safety violations and implement corrective actions.
  • Developed and actualized policies and procedures to promote occupational health and safety best practices.
  • Implemented, configured and optimized safety standards protecting [Industry] personnel.
Sr. Programmer Analyst/Developer, 07/2011 to 07/2013Company Name, City, State
  • Worked closely with clients to establish specifications and system designs.
  • Evaluated multiple software solutions during early software architecture plotting and system migration planning stage.
  • Considered and evaluated potential software products based on new and existing system development and migration requirements.
  • Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Built, tested and deployed scalable, highly available and modular software products.
  • Designed intuitive graphical user interfaces using knowledge of serial communications and database design to improve user experience.
  • Stress-tested server code to validate code changes.
  • Integrated live, virtual and constructive programs into cohesive product.
  • Strengthened developmental methodologies by introducing [Type] code quality document.
  • Debugged and modified [Type] software components.
  • Drafted comprehensive [Type] reports to document bugs and design flaws.
  • Monitored and updated back-end data by inter-communicating between [Software] and [Software].
  • Wrote virtualization apps using [Type] language to automate virtual machine orchestration.
  • Assessed costs and risks associated with developing new features and products.
  • Modified existing software to correct errors, adapt to new hardware and improve performance.
  • Implemented innovative systems for data collection, storage and management of customer orders.
  • Engineered configuration server in [Type] language to reconfigure [Product or Service] for [Result].
  • Reviewed and approved engineering, product and project scope documents prior to delivery.
  • Designed [Type]-based multi-threaded admin web applications.
  • Analyzed and designed relational databases using [Software].
  • Designed new product elements such as image recognition, hand writing recognition, audio, video and device-to-device communication.
  • Directed software design and development across multifaceted team to meet client needs for functionality, timeline and performance.
  • Performed regression and system-level testing to verify software quality and function prior to release.
  • Delivered and maintained scalable system architecture to support high-availability Internet site with various internal applications.
  • Led group of [Number] engineers in design and development of [Type]-based software solutions.
  • Contributed to [Type] codebase used in automated deployment of software on multiple virtual machines.
  • Oversaw [Number] major new enhancements to existing software systems.
  • Built databases and table structures following [Type] architecture methodology for web applications.
  • Updated documentation with project deviations to capture changes.
  • Built shared central authentication system in [Type] language for intranet applications.
  • Maintained existing applications and designed and delivered new applications.
  • Designed and developed [Number] computer software web applications.
  • Collaborated with product management to design, build and test systems.
  • Wrote and implemented [Type] scripts to enhance user experience and integrated scripts with CMS.
  • Crafted [Type] application components.
  • Implemented Search Engine Optimizations to improve search results and business flow.
  • Designed and developed [Type] and analytical data structures.
  • Wrote [Software] applications in [Type] architecture for [Type] industry.
  • Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks.
Software Engineer, 10/2008 to 07/2011Company Name, City, State
  • Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing.
  • Conducted regression testing, analyzed results and submitted observations to development team.
  • Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
  • Introduced methodologies and best practices to software development division to enhance product definition and application customization.
  • Revised, modularized and updated old code bases to modern development standards, reducing operating costs [Number]%.
  • Created procedures for system monitoring, recovery, backup and optimization through [Action] and [Action].
  • Worked with project managers, developers, quality assurance and customers to resolve technical issues.
  • Worked closely with global customers spanning [Number] time zones to resolve [Type] issues.
  • Investigated new and emerging software applications within [Industry] to design, select, implement and use administrative information systems effectively.
  • Prepared detailed reports [Timeframe] on updates to project specifications, progress, identified conflicts and team activities.
  • Built outstanding and dynamic team of software engineers and developers which significantly boosted overall success of organization.
  • Debugged and troubleshot [Software] and [Software] for clients, solving technical issues quickly and accurately.
  • Improved system performance by making proactive adjustments and resolving bugs.
  • Partnered with client's engineering team on product development, offered application support and identified prototype programs and additional design concepts for new business acquisition.
  • Collaborated with [Type] business unit team members to design new applications system to enhance client requirements for mobile computing capabilities.
  • Modified existing [Type] software to correct coding errors, upgrade interfaces and improve overall performance.
  • Traveled to key account locations to train and provide technical direction for successful completion of product launches.
  • Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
  • Supervised team of [Number] developers and business analysts engaged in $[Amount]-million project for creation of new [Type] system.
  • Wrote highly maintainable, solid code for [Software] system, forming core framework and earning consistent praise from subsequent developers since initial version.
  • Monitored debugging process results and investigated causes of non-conforming software.
  • Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.
  • Worked with customers for needs analysis, proposal development and vendor costs to produce competitive estimates.
  • Maximized proficiency in [Software] and [Software] to prepare and present technical reports and effectively support cross-functional teams.
  • Managed talented teams in various workflows to organize over [Number][Type] projects.
  • Boosted efficiencies in [Type] software using [Technique] to deliver better overall user experience.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Orchestrated efficient large-scale software deployments, including testing features and correcting code.
  • Managed [Type] technological issues for assigned projects, increasing customer satisfaction ratings [Number]%.
  • Generated target accounts sales objectives, opportunities, and projection reports to prioritize work.
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
  • Adjusted software parameters to boost performance and incorporate new features.
  • Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
  • Walked clients and internal staff through troubleshooting steps to resolve common software issues.
  • Designed embedded hardware, firmware and interfaces used in [Industry] industry.
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
  • Consulted with engineering team members to determine system loads and develop improvement plans.
  • Devised [Type] tracking software with modules for inventory monitoring, customer relationship management, staff administration and generation of reports.
  • Devised [Type] tracking software with modules for inventory monitoring, customer relationship management, staff administration and generation of reports.
  • Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
  • Configured, installed and tuned [Software]-based systems for performance in Oracle databases.
  • Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
  • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
  • Wrote [Type] scripts for daily maintenance activities, including indexes and tables analyses.
  • Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.
  • Supported software integration and implemented maintenance enhancements to bolster product development cycle.
  • Combined technical competence and [Degree] in [Area of study] to solve design challenges with creativity.
  • Supervised team of [Number] technologists on $[Amount]M software development project to upgrade [Software] quality management system.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Led [Software] development initiative as Subject Matter Expert and primary point-of-contact for project management staff.
  • Automated and implemented backup and recovery procedures for [Type] system that resulted in [Result].
  • Stored, retrieved and manipulated data for close analysis of [Type] database performance across [Timeframe] period.
  • Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
  • Partnered with team members, including [Job title]s and [Job title]s to minimize project delays.
  • Coordinated with [Job title]s to evaluate and improve software and hardware interfaces.
  • Reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback.
  • Compiled specifications, testing methods and other information for [Type] project into technical manuals for use in future assignments.
  • Versed in complete software life cycle from preliminary needs analysis to enterprise-wide deployment and support.
  • Coordinated with hardware and system engineering leads to gather and develop system requirements.
  • Gathered and defined customer requirements to develop clear specifications for creating well-organized project plans.
  • Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
  • Checked client code for bugs and weaknesses using [Type] and [Type] troubleshooting methods.
  • Reviewed project specifications and designed technology solutions that met or exceeded client expectations.
  • Directed software design and development across multifaceted team to meet client needs for functionality, timeline and performance.
  • Installed and configured software applications and tested solutions for effectiveness.
  • Implemented new software applications and operating system roll-outs across business enterprise, including [Software] and [Software].
Education
Master of Science, Computer Science
Southern Illinois University Carbondale - City, State
Certifications
  • Certified Associate in Project Management (CAPM)
Skills
  • Remote Support Management
  • Support Documentation Composition
  • Change Management
  • [Type] System Testing
  • Product development
  • Blueprints and schematics
  • Schematics Interpretation
  • Data Transportation Engineering
  • System Imaging
  • Operational analysis
  • Installation
  • Technical analysis
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Resume Overview

School Attended

  • Southern Illinois University Carbondale

Job Titles Held:

  • Tech. Lead
  • Sr. Programmer Analyst/Developer
  • Software Engineer

Degrees

  • Master of Science , Computer Science

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