LiveCareer-Resume

team supervisor resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Energetic professional with 10 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management.

Skills
  • Exemplary Communication- written and verbal.
  • Punctual- Prompt with assigned tasks and schedule
  • Proactive- Quick to observe and meet business needs.
  • Proficient Tool Utilization- Outlook, Excel, Word, PowerPoint,
  • Systematic Dialer services (Live Vox and Zoiper)

  • Problem-Solving
  • Flexible Schedule
  • Overseeing Daily Activities
  • Teamwork and Collaboration
  • Issue Resolution
  • Work Planning and Prioritization
  • Attention to Detail
  • Evaluating Employee Work
  • Giving Constructive Feedback
  • Documentation and Reporting
  • PPE Compliance
  • Coaching and Mentoring
  • Verbal and Written Communication
  • Shift Scheduling
  • Team Check-Ins
  • Performance Evaluations
  • Team Supervision
  • Leading Team Meetings
  • Overtime Management
  • Onboarding and Orientation
  • Call Center Operations
Experience
TEAM SUPERVISOR, 06/2016 to 03/2023
Cummins, ,
  • Developing and shaping front line employees to meet business and customer needs
  • Balancing upper management and agent needs daily
  • 4 out of the 6 years of being a supervisor, I was able to manage the top teams throughout my ERC career
  • Managing client’s inventory which allowed the company to receive large number of placements
  • Also, trained agents on client knowledge and being self-sufficient.
  • Trained employees on daily tasks and coached to improve performance.
  • Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
  • Led team by answering questions and solving complex problems daily.
  • Communicated with customers to assist and promote outstanding experiences.
  • Addressed operational issues and determined changes to drive improvements.
OPERATIONS MANAGER ASSISTANT, ERC, 04/2016 to 05/2016
, ,
  • Managing day to day tasks for the upper management team to make overall processes smoother
  • Learning basic business processes and needs
  • Assisted in scheduling client calls for directors and managers
  • Also scheduled call calibrations, which are training sessions for agents
  • Assisted supervisors with preparing and organizing their day.
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Communicated clear action plans to optimize results and successfully execute operational activities.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Monitored new employees, evaluated training programs and reported progress to supervisors.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Developed company budgets and reported total profits and losses annually.
  • Monitored progress by establishing plans, budgets and measuring results.
AGENT, 03/2013 to 03/2016
Anglian Water Group, ,
  • Customer based interactions
  • The skills of collaborating with the consumers to gain movement towards consumer and business success
  • Taking leadership guidance to become a well-rounded front-line employee
  • Specialized in negotiating with consumers and setting up the best possible arrangements based off their financial situation
  • Received Elite agent award in 2015 for going above and behind with assisting newer agents.
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
  • Maintained high level of communications and marketing skills by participating in professional activities.
  • Learned and applied sales techniques to achieve marketing goals for outreach.
  • Created marketing strategies to boost clients in various media.
  • Cooperated with public and private organizations and individuals to share mission and objectives.
  • Utilized advanced research technology and data mining to identify opportunities for clientele.
Server/bartender, 05/2008 to 02/2013
Sage Hospitality Resources, Llp, ,
  • Unmatched drive for business revenue- based performance
  • A track record for communicating with a large team, anywhere from 12-20 agents, in a manner that drives employees to want to achieve success for the business
  • Jessica has achieved top performance statistics throughout her professional career, while maintaining an emotionally intelligent and balanced staff.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Trained new employees to perform duties.
  • Stocked service areas with supplies during slow periods.
  • Prepared checks, itemizing total meal costs and taxes.
Education and Training
High School Diploma: , Expected in 05/2003 to WARE COUNTY HIGH SCHOOL - Waycross, GA,
GPA:
: , Expected in to OKEFENOKEE TECHNICAL COLLEGE - Waycross, GA,
GPA:
Accomplishments
  • Led team to achieve several goals, earning recognition from upper management and financial reward.
  • Promoted from operations assistant to supervisor, in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.
  • Developed relationships with 4 new clients and typically exceeded sales goals by 60%.
  • Drove 90% improvement in 90 day profits through aggressive training and feedback.
Activities and Honors
  • Member, Small Business Association (2008 - present)

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Resume Overview

School Attended

  • WARE COUNTY HIGH SCHOOL
  • OKEFENOKEE TECHNICAL COLLEGE

Job Titles Held:

  • TEAM SUPERVISOR
  • OPERATIONS MANAGER ASSISTANT, ERC
  • AGENT
  • Server/bartender

Degrees

  • High School Diploma
  • Some College (No Degree)

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