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Team Member /Front Desk Associate Resume Example

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TEAM MEMBER /FRONT DESK ASSOCIATE
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Organized Associate Cashier experienced in handling cash, processing payments and building patron relationships with excellent interpersonal abilities. Proven history of error-free drawer counts and reconciliations. Service-oriented team member with good communication skills and friendly personality.

Accomplishments
  • Received high score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
Skills
  • Office administration
  • Registration
  • Multi-Line Phone Systems
  • Credit Card Handling
  • Problem-solving skills
  • Time management
  • Cash Handling
  • Sales Goals
  • Speechwriting and messaging
  • Technical knowledge
  • Social media marketing
  • Customer Service
  • Multitasking abilities
  • Customer assistance
  • Store Merchandising
Work History
Team Member /Front Desk Associate, 12/2019 to Current
Planet Fitness – Boston, MA
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered guest questions and referred to local points of interest.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Ordered and maintained all recreational equipment.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Cashier/Food Server, 05/2018 to 10/2019
Sodexo At Stonewall College – North Easton, MA
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed weekly sales circulars and monitored price changes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Counted cash in register drawer at beginning and end of shift.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Provided exemplary service to students, staff, and visitors.
Social Media Marketer/Administrative Coordinator, 06/2019 to 09/2019
Orlen Inc. – Brockton, MA
  • Maintained internal communication systems and managed corporate email signatures.
  • Identified effective promotional methods and negotiated media through meticulous market research.
  • Partnered with graphic designers creating content and promoting ad campaigns.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Trafficked all advertisements to target audience increasing sales.
  • Anticipated client's current needs offering comprehensive resource management reports, data presentations and data analytics.
  • Collaborated with sales, product management and web development teams streamlining communication.
Student Cook/ Cashier/Waitress, 09/2015 to 05/2019
Southeastern Regional Vocational Tech. High School – Easton, WA
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Education
High School Diploma: 05/2019
Southeastern Regional Vocational Technical - Easton, MA
  • Awarded [ Basketball Mvp Awards, All Scholastic Awards]
  • Honors
Sports Management, Expected in 05/2023
Fisher College - Boston, MA
  • Dean's List [Freshman Year]
  • Received a scholarship
Certifications
  • OSHA Certified
  • Servsafe Certified
  • CPR Certified
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Resume Overview

Companies Worked For:

  • Planet Fitness
  • Sodexo At Stonewall College
  • Orlen Inc.
  • Southeastern Regional Vocational Tech. High School

School Attended

  • Southeastern Regional Vocational Technical
  • Fisher College

Job Titles Held:

  • Team Member /Front Desk Associate
  • Cashier/Food Server
  • Social Media Marketer/Administrative Coordinator
  • Student Cook/ Cashier/Waitress

Degrees

  • High School Diploma : 05/2019
    Sports Management , Expected in 05/2023

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