Team Member resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Have a diverse work experience in fast paced retail settings, that emphasize top notch customer service. Going above and beyond to provide the ideal customer experience.

  • Money handling
  • Facility Cleaning
  • Analytical
10/2019 to Current
Team Member Amazon.Com, Inc. Hawthorne, CA,
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Looked for ways to go above and beyond job requirements.
  • Rotated through series of different stations based on team needs.
  • Moved supplies and finished products by operating forklifts and overhead cranes.
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance.
08/2016 to 02/2019
Paint Associate Ace Hardware Coppell, TX,
  • Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
  • Took orders via telephone, recording customer information and order specifications, processing credit card payments and preparing orders for in-store pick-up.
  • Engaged with customers to learn about nature and scope of projects and offer input regarding color matching, paint selection and primer or finish options appropriate to objectives.
  • Maintained sales register free of trash and debris and kept paint selection fully stocked and properly displayed on store shelves.
  • Notified store managers of inventory shortages, reporting on current stock and participating in placing orders for additional merchandise when necessary.
  • Carried or transported purchased products to parking lot for safe loading into customer vehicles.
  • Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
  • Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Mixed and matched paints according to customer specifications.
08/2010 to 03/2013
Express Service Technician, Express Service Adviso Ramsey Nissan City, STATE,
  • Performed general maintenance on machinery and equipment to prevent malfunctions.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Maintained store cleanliness and sanitation through [Action] and [Action].
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Removed old oil, replace filters and added correct amount of new [Type] oil.
  • Delivered service and support to each customer, paving way for future business opportunities.
11/2000 to 01/2005
Supervisor of Sales, Sales Associate Eastern Mountain Sports City, STATE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Processed all cash, credit and check transactions with POS system and cash register.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Promoted culture of customer focus, product knowledge, and production solutions to build loyal customer base.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
  • Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
  • Offered product and service consultations and employed upselling techniques.
  • Built trusting relationships with customers by making personal connections.
Education and Training
Expected in 09/2010
Automotive Service Technician Certification: Automotive Service
Lincoln Technical Institute- Mahwah, NJ - Mahwah, NJ
Expected in 06/1996
High School Diploma:
Nyack Senior High School - Nyack, NY
Expected in
: Graphic Design
Rockland Community College - Suffern, NY

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Resume Overview

School Attended

  • Lincoln Technical Institute- Mahwah, NJ
  • Nyack Senior High School
  • Rockland Community College

Job Titles Held:

  • Team Member
  • Paint Associate
  • Express Service Technician, Express Service Adviso
  • Supervisor of Sales, Sales Associate


  • Automotive Service Technician Certification
  • High School Diploma
  • Some College (No Degree)

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