Have a diverse work experience in fast paced retail settings, that emphasize top notch customer service. Going above and beyond to provide the ideal customer experience.
Skills
Money handling
Facility Cleaning
Analytical
Experience
10/2019 to Current
Team MemberAmazon.Com, Inc. – Hawthorne, CA,
Assisted newly hired team members by explaining company procedures and safety requirements.
Looked for ways to go above and beyond job requirements.
Rotated through series of different stations based on team needs.
Moved supplies and finished products by operating forklifts and overhead cranes.
Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance.
08/2016 to 02/2019
Paint AssociateAce Hardware – Coppell, TX,
Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
Took orders via telephone, recording customer information and order specifications, processing credit card payments and preparing orders for in-store pick-up.
Engaged with customers to learn about nature and scope of projects and offer input regarding color matching, paint selection and primer or finish options appropriate to objectives.
Maintained sales register free of trash and debris and kept paint selection fully stocked and properly displayed on store shelves.
Notified store managers of inventory shortages, reporting on current stock and participating in placing orders for additional merchandise when necessary.
Carried or transported purchased products to parking lot for safe loading into customer vehicles.
Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Mixed and matched paints according to customer specifications.
08/2010 to 03/2013
Express Service Technician, Express Service AdvisoRamsey Nissan – City, STATE,
Performed general maintenance on machinery and equipment to prevent malfunctions.
Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Recommended additional, useful services to customers, which helped to increase overall sales.
Performed maintenance inspections, tune-ups, oil changes and other key services.
Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Maintained store cleanliness and sanitation through [Action] and [Action].
Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Handled client inquiries with exceptional professionalism and enthusiasm.
Removed old oil, replace filters and added correct amount of new [Type] oil.
Delivered service and support to each customer, paving way for future business opportunities.
11/2000 to 01/2005
Supervisor of Sales, Sales AssociateEastern Mountain Sports – City, STATE,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Sold various products by explaining unique features and educating customers on proper application.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Processed all cash, credit and check transactions with POS system and cash register.
Supported team members by assisting in upselling products and services and closing sales with customers.
Promoted culture of customer focus, product knowledge, and production solutions to build loyal customer base.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
Offered product and service consultations and employed upselling techniques.
Built trusting relationships with customers by making personal connections.
Education and Training
Expected in 09/2010
Automotive Service Technician Certification: Automotive Service Lincoln Technical Institute- Mahwah, NJ - Mahwah, NJ GPA:
Expected in 06/1996
High School Diploma: Nyack Senior High School - Nyack, NY GPA:
Expected in
: Graphic Design Rockland Community College - Suffern, NY GPA:
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Resume Overview
School Attended
Lincoln Technical Institute- Mahwah, NJ
Nyack Senior High School
Rockland Community College
Job Titles Held:
Team Member
Paint Associate
Express Service Technician, Express Service Adviso