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Team Member Resume Example

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TEAM MEMBER
Skills
  • Guest Service
  • Hostess
  • Busser
  • Cash Handling
  • Customer Service
  • Cashiering
  • Closing
  • Cooking
  • Excellent customer service
  • Customer Service
  • Leadership
  • Window
  • Personnel
  • Quality
  • Tables
  • Phone
  • Cleaning skills
  • Lift 50-60 pounds
Education and Training
05/2020
High School
McKinley Classical Leadership AcademySt. Louis
  • 3.5 GPA
  • Completed coursework in AP Psychology, AP Literature and AP Studio Art
  • Debate Club Member
  • Chess Club Member
  • Honor Roll 1st & 2nd, Semester 2019-2020
  • Honor Roll 1st Semester 2020-2021
  • CPR Certified
  • Student Council 2019-Present
Summary

Sociable, outgoing worker skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Looking to gain work experience in any field and ready to dedicate my time to ensuring that customers feel heard and taken care of.

Experience
Team MemberWhite Castle | St. Louis, MO02/2020 - Current
  • Multitask drive-thru and front register while taking orders from both areas
  • Take & prepare orders while on drive-thru
  • Prepare orders for drive-thru and in house customers while assisting on headset use for outhouse customers
  • Accessed the money had each night and allocated it to a safe
  • Performed outdoor cleaning of the store area to ensure a safe and cleanly environment for customers.
  • Pull and remove trash and recyclables from in-store and take them outdoors to de discarded.
  • Hand washing dishes and putting them in their perspective areas.
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
  • Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Operated fryers and grills according to instructions to maintain safety and food quality which included setting and removing food from the grill, heat control, and time control, and packaging the food. This also included dropping food for the fryer area and packaging the food.
  • Reduced process gaps by effectively training new hires on best practices and protocols.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Hostess and CashierHook & Reel | St. Louis, MO10/2019 - 12/2019
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Tracked seated guests and available seating using IPads.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
Team MemberChick-Fil-A Inc. | St. Louis, MO03/2019 - 05/2019
  • Stocking or cleaning when not serving a customer,
  • Taking orders with speed and accuracy at the front counter
  • Checking for product quality and consistency
  • Assisting leadership in executing opening or closing procedures and being willing to assist in other stations in the front of house, such as monitor, dining room, or working the window.
  • Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained effective working relationships with peers and upper management.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Interests
  • AWARDS: 2nd Place Junior Varsity's Debate April 2019 on Segregation in Schools
  • AWARDS: 2nd Place Junior Varsity's October 2018 on Immigration & Immigration laws.
  • CERTIFICATIONS AND LICENSES CPR April 2019 to Present Certified in CPR (Health).
  • ASSESSMENTS Customer Focus & Orientation — Proficient December 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/attempts/59eeba564680e4fbd947910884c517eceed53dc074545cb7
  • Customer Service Fit — Proficient December 2019 Measures the traits that are important for high-quality customer service. Full results: https://share.indeedassessments.com/attempts/e600e16067b3d6ec18d9a048bfb0ddb4eed53dc074545cb7
  • Work Style: Conscientiousness — Proficient December 2019 Tendency to be well-organized, rule-abiding, and hard-working. Full results: https://share.indeedassessments.com/attempts/fabf6552732edd35b8ac68356d973958eed53dc074545cb7
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
  • GROUPS Wyman Leadership Program June 2016 to Present This program was established for teens to become leaders of their communities communities participate in community services. With Wyman, I've been able to visit multiple colleges and finish hours of community service.
  • Student Council (McKinley CLA) October 2019 to Present
  • Girl Scouts October 2019 to Present
Additional Information
  • Willing to relocate to:, Sunset Hills, MO - Florissant, MO - Hazelwood, MO Authorized to work in the US for any employer Chick-fil-A - St. Louis, MO
  • Serving Experience Food Preparation Cashiering Cleaning Experience Upselling Kitchen Experience Cooking
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Resume Overview

Companies Worked For:

  • White Castle
  • Hook & Reel
  • Chick-Fil-A Inc.

School Attended

  • McKinley Classical Leadership Academy

Job Titles Held:

  • Team Member
  • Hostess and Cashier

Degrees

  • High School

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