Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Active listening skills
POS systems knowledge
Motivated team player
Works well under pressure
Dedicated team player
MS Office proficient
Credit card processing
Strong client relations
Floor set design expertise
Proficient in cash management
Medical terminology knowledge
Multi-line phone talent
35 WPM typing speed
Professional and mature
Friendly and likeable
First Aid and CPR Certified
Efficient and reliable team player
Team Member, 06/2011
to 09/2014 Chili's Bar & Grill – Newport News,
Engage with guests find out the reason for their visit, how long they have been visiting, and what their expected rate of service is.
Ensure that guests' orders are prepared according to order and specs and are delivered to guests dining in, carrying out, or for delivery.
Document all food items that are a loss due to error or incorrectly prepared.
Coach teammates on the correct procedures in ringing in orders.
Communicate with the wait staff and other restaurant personnel to ensure the guests' experience meets concept/company standards.
Answer calls for inquires pertaining to the restaurant, process payments, expedite guest food orders in a timely manner.
Identified potential shoplifters and alerted management.
Alerted customers to upcoming sales events and promotions.
Cleaned and organized the store, including the checkout desk and displays.
Operated a cash register for cash, check and credit card transactions with 98% accuracy.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the responses.
Cleaned and sterilized equipment and facilities
Cleaned and organized eating, service, and kitchen areas
Assisted in maintaining preparation and service areas in a sanitary condition
Assigned patrons to tables suitable for their needs and according to rotation.
Youth Program Leader, 11/2010
to Current City of Newport News Parks & Recreations – Newport News,
Responsible for assisting with the daily on-site operation of a program from 20-125 children (including field trips and special events).
Assist with development and monitoring systems to safeguard the health and safety of children at the center and maintaining those systems; respond and follow through in emergency situations and notify Recreation Center Supervisor of problems.
Responsible for input into program design as well as facilitation of open ended activities that further children's development based upon their individual needs.
Promoted good behavior by using the positive reinforcement method.
Promoted language development skills through reading and storytelling.
Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
Organized small groups of children while transitioning to and from outdoor play.
Communicated regularly with parents about daily activities and behaviors.
Offered parents detailed daily reports that outlined their child's day.
Maintained daily records of children's individual activities, behaviors, meals and naps.
Identified early warning signs of emotional and developmental problems in children.
Maintained a child-friendly environment by allowing frequent access to outdoor activities.
Addressed behavioral and learning issues with parents and daycare management staff.
Engaged with children individually to meet their emotional and physical needs.
Property Management Assistant, 09/2008
to 01/2010 Melvin Dawson – Hampton,
Prepared lease agreements and property management agreements.
Called in and maintained work orders.
Prepared disclosure packages and collection packages for six associations.
Prepared late letters, violation letters, and architectural approval letters.
Maintain ledgers for over 250 association members.
Completed monthly financial statements.
Processed payments, A/R.
Monitored owner and tenant accounts and notified corporate of any changes to those accounts.
Service Unit Regristrar, 06/2008
to 10/2010 Girl Scouts – Newport News,
Communicate with leaders about discrepancies relating to their registrations.
Provide direct registration assistance to girls and adults throughout the course of the year.
Make deposit of funds into Girl Scout Council bank accounts.
Run girl/leader reports to distribute to Membership Specialist, the Service Unit Coordinator, Service Unit Funds Volunteer Field Advisor, ServiceUnit Recruiter/Organizer Volunteer Field Advisor, Fall Product Chair, and the Cookie Chair.
Carefully screened applicants for tenancy.
Communicated effectively with owners, residents and on-site associates.
Maintained a sufficient number of units so that they were market-ready at all times.
Followed up on delinquent tenants and coordinated collection procedures.
Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Communicated with landlord regarding building and tenant issues.
Developed, reviewed and submitted property operating and capital budgets.
Scheduled contractors for maintenance issues.
Maintained current contract files as prescribed by company contract policies and procedures.
Responded to all Common Area Maintenance (CAM) inquiries.
Suggested improvements to [Software Program] software.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Completed annual rent calculations using housing database software.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Maintained a clean reception area, including lounge and associated areas.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Screened all visitors and directed them to the correct employee or office.
Obtained signatures for financial documents and internal and external invoices.
Coordinated board and committee meetings, including schedules and information preparation and distribution.
Compiled annual recommendations for end of fiscal year budgets.
Associate of Applied Science: Health Information Technology,
Current Kaplan University - Davenport,
IA GPA: President's List GPA: 4.0
Accounting Software, billing, Coach, concept, Council, Delivery, special events, financial statements, Funds, Legal, letters, Medical Terminology, Excel, PowerPoint, Microsoft Word, Organizer, personnel, program design, coding, property management, Recruiter, safety, Supervisor
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Companies Worked For:
Chili's Bar & Grill
City of Newport News Parks & Recreations
Job Titles Held:
Youth Program Leader
Property Management Assistant
Service Unit Regristrar
Associate of Applied Science : Health Information Technology , Current
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