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Team Member Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I am a hardworking individual who is very serious about my work. From my previous jobs I am known to be great with communication skills, customer services skills, and organizational skills. I am very determined to get my work done and never slack off. A strong individual who knows what is important and able to accomplish my goals.

Skills
  • Customer service
  • Courtesy
  • Strong team member
  • Guest and client satisfaction
  • Verbal communication
  • Organizing and prioritizing
  • Outstanding cleanliness
  • Organizational skills
  • Meeting deadlines
  • Team building
  • I am skilled in Microsoft Word, PowerPoint, Excel, Zoom
  • Typing in Word 40pm
  • Cultural awareness
Experience
11/2020 to Current
Team Member Panera Bread Co Jonesboro, AR,

• Processed retail orders with speed, accuracy, and friendly service.

• Prepared merchandise for the sales floor, including tagging items and organizing special promotions.

• Protected store assets by monitoring customers' behaviors.

• Backed up team members by assisting with resolving customers' complaints.

• Met customer needs by quickly issuing refunds for damaged, non-functional, and unwanted items.

• Maintained customer satisfaction, quickly resolving issues and offering expert assistance.

• Greeted customers and asked open-ended questions to assess needs.

• Prepared merchandise for purchase or rental.

• Recommended merchandise to suit customer budget and preferences.

• Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.

• Kept store shelves, racks, and bins presentable with frequent resets.

• Overcame customer objections using powerful product demonstrations.

• Captured consistent customer sales with friendly, knowledgeable support.

• Verified sales prices and processed cash or credit payments to complete sales

• Minimized store thefts through effective monitoring strategies and close customer observation

05/2019 to 08/2019
Crew Member Planet Fitness Kearney, NE,
  • Provided information to customers regarding ice cream flavors, ingredients and nutritional information
  • Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings
  • Informed shift leaders or management of any obstacles or issues during each shift
  • Cleaned and organized all areas, including utensil and napkins station and restroom facilities
  • Complied with safety and sanitation guidelines to ensure the health and wellbeing of customers and other staff
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations
  • Answered guest questions with the most accurate and updated information available
  • Assisted customers, including answering questions and preparing orders
  • Interacted with customers while taking orders and promoted a positive image for the business through excellent customer service
  • Executed all daily tasks and assisted other team members when needed
  • Communicated with customer to provide menu offering details and assist with decision-making
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
06/2017 to 08/2017
Sandwich Artist Coborn's Brillion, WI,
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses
  • Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use
  • Prepared food items such as deli and hot sandwiches to meet customer specifications
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
  • Monitored and counted food stock and supplies to reorder on time
  • Assisted customers, including answering questions and preparing orders
  • Interacted with customers while taking orders and promoted a positive image for the business through excellent customer service
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs
  • Cleaned and maintained all food preparation stations
  • Communicated with customer to provide menu offering details and assist with decision-making
Education and Training
Expected in 05/2021
Bachelor of Science: Criminal Justice
Old Dominion University - Norfolk, VA
GPA:
  • Majored in Criminal Justice, with a minor in African American Studies.
  • Graduated with a 3.19 GPA
  • Received and maintained scholarships throughout my college career.
Expected in 06/2017
High School Diploma:
Oscar F. Smith High School - Chesapeake, VA
GPA:

• Maintained a 3.0 GPA • Graduated with Honors

Accomplishments
  • Graduated Oscar Smith High School with a 3.0 GPA
  • Always achieved good grades in grade school and in college
  • Achieved awards in Cheer-leading
  • Achieved scholarships from church
  • Maintained a 3.0 and higher GPA in college
  • Graduated with a Bachelor of Science degree in Criminal Justice and minor in African American Studies
Activities and Honors

Church

  • Youth Choir member
  • Missionary
  • Praise Dance program
  • Mentor program
  • Usher Board

School

  • Cheerleader
  • Mentoring program
  • Volunteer
  • Drama club

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Resume Strength

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  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Old Dominion University
  • Oscar F. Smith High School
Job Titles Held:
  • Team Member
  • Crew Member
  • Sandwich Artist
Degrees
  • Bachelor of Science
  • High School Diploma