Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player offering a positive and cooperative attitude.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.
Reliable and punctual Sales Associate possessing excellent work ethic and more than 3 years in retail. Areas of expertise include inventory, cash management and exceptional customer service.
Customer service and sales expert able to identify customer need and deliver solutions to problems.
Customer Service Associate knowledgeable of the latest trends in the market. Successful at converting calls into new sales.
Retail Sales Associate versed in merchandising, display design and customer relations.
High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently.
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships.
Expert in Microsoft Office
Multi-line phone systems
Financial aid document posting
Managing office supplies
Confidential document control
Overseeing destruction orders
Managing automated systems
Supervising clerical personnel
Meeting logs management
Store planning and design
MS Office proficient
Cheerful and energetic
Inbound and outbound calling
Superb sales professional
Superior communication skills
Office equipment proficiency
Strong communication skills
Dependable and reliable
Adaptive team player
Team Member03/2016 to 09/2016McDonald'sWarsaw, Virginia
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Packed and scanned completed orders for accurate shipment to final destinations.
Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Built and maintained effective working relationships with peers and upper management.
Completed additional learning opportunities to advance knowledge and move into senior team member position.
Produced professional and error-free letters, presentations and spreadsheets.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
Crew Trainer04/2017 to 12/2017Hardee's Food Systems Inc.Warsaw, VA
Trained workers in every position, including food preparation, money handling and cleaning roles.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
Greeted incoming customers kindly and provided friendly service.
Sanitized workstation at end of shift to prevent foodborne illnesses.
Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques.
Set up work stations prior to opening to minimize prep time.
Chopped, diced and sliced ingredients for salads, stir-fries and other dishes.
Rotated stock items and ingredients to maintain efficiency and freshness.
Safely operated ovens, fryers and grills to prevent injuries and accidents.
Maintained clean and orderly appearance throughout kitchen and dining area.
Monitored food product stock and alerted supervisor when items ran low in time to reorder.
Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
Sandwich Artist04/2016 to 07/2019SubwayMontross, VA
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Organized food preparation stations and replenished supplies to maximize efficiency.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Accepted payments and made change to process transactions.
Monitored and counted food stock and supplies to reorder on time.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Verified orders and bagged items for easy transport.
Worked with food service team members to handle every customer need and build brand loyalty.
Picker08/2019 to 09/2019AmazonChesterfield, VA
Labeled boxes and placed in outbound collection areas.
Selected items from bins, scanned tags with tracker and loaded onto cart.
Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
Selected products and items from shelves and pallets for customer orders.
Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Labeled pallets with proper information for storage in correct locations within warehouse.
Reviewed orders for specialty codes to determine item locations in warehouse.
Limited damage to products and orders by using care when choosing items.
Packed fragile items with bubble wrap to prevent breakage during shipping.
Sales - Consistently generated additional revenue through skilled sales techniques.
Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
Protective Services - Applied safety procedures and policies as outlined in Department Safety Manual.
Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Competitive Analysis - Performed competitive analysis to make recommendations for future company growth.
Education and Training
High School DiplomaRappahannock High SchoolWarsaw, VA
National Honor Scholar Recipient
Ranked in Top 15% of class
Business And Managerial EconomicsRappahannock Community CollegeSaluda, VA
Major in Business Finance
Completed continuing education in Business Administration